SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 626 reviews
4/10
3 star Skytrax Rating
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1/10

"Absolute nightmare"

(Australia)

Not Verified | Delhi to Varanasi. Absolute nightmare, flight delayed by 3 hours after the boarding call. Crew took no responsibility, no communication after the initial call for passengers to be seated.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Varanasi
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"spicemax doesn't mean anything"

(India)

Trip Verified | Pune to Ahmedabad. I usually fly spicemax most of the time to have convenience and to save time but that generally doesn't happen. I have tried to provide feedback multiple times through their portal about their spicemax program but mostly it seems they are least bothered about customer feedback or customer satisfaction. Almost 90% of the time spicemax doesn't mean anything for SpiceJet crew. I believe their crew lacks proper training or they don't care for people onboard. I believe they should focus to make this program more robust so that people would feel like paying for the additional facilities. If they treat the same to all than why would one pay the premium to avail additional services.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePune to Ahmedabad
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"the service was excellent"

(United States)

Trip Verified | We flew SpiceJet twice, both within the country of India. Our first route was Jaipur to Jaisalmer. Our second was Jaisalmer to New Delhi. On both occasions the service was excellent. And the in-flight snacks were generous - a can of flavored almonds and another of popcorn-like makhana seeds. We also arrived to Jaipur 30 minutes early. The seats were a little worn, but since our flights were relatively short we didn't mind.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJaipur to Jaisalmer
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"We enjoyed the flight"

(India)

Trip Verified | Varanasi to Kolkata. Cabin was clean, the crew friendly and helpful. The food served in flight was tasty. We enjoyed the flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVaranasi to Kolkata
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the flight was only 60 mins"

(India)

Trip Verified | Hyderabad to Vijayawada. The inflight experience was good and flight attendants were courteous and helpful. Though the flight was only 60 mins, the turn around time was swift and I reached safely.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHyderabad to Vijayawada
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"they cancelled my flight"

(United States)

Trip Verified | Mumbai to Hyderabad. Very unprofessional as they cancelled my flight just before 10-12 hrs of my departure and expect me to book a different flight where the prices are exorbitantly expensive. The worst airline ever and would never recommend to travel in this flight ever.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Hyderabad
Date FlownFebruary 2020
Value For Money 12345
no
1/10

"arrogant, very unapproachable"

(United Arab Emirates)

Not Verified | My elderly mum and I were travelling from Delhi to Dehradun after flying in from overseas. Very sad state of affairs with the ground staff - very arrogant, very unapproachable and least helpful. The girls appeared as if they are not their to provide any help to their passengers. Apology is the least one would expect for a rather arrogant behaviour of the female ground staff of spicejet. I sincerely wish this complaint/ feedback is taken up seriously to improve passenger experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Dehradun
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"a pretty good flight"

(India)

Trip Verified | Kolkata to Mumbai. We managed to check in online and for the aisle / window seats, a fee of 200 INR was shelled out however the middle seats were free. The dinner was pre-booked consisting of tawa fish and daal with rice. During the check in all the luggages were checked in a proper manner. However, there was a delay of around 45 mins or so. The seats were comfortable enough for a 2 hour 40 minute journey. The service on-board was quite nice and the crew were attentive. The pre flight meal was also quite nice and also had a plum cake and yogurt for dessert. We landed at Mumbai 1 hour after the scheduled arrival time, but the delay was of little consequence. The baggage was retrieved swiftly from the baggage belt. Apart from the delay this was a pretty good flight.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKolkata to Mumbai
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"We were declined boarding passes"

(United States)

Trip Verified | Bagdogra to Goa return via Mumbai. Our return flight time was 5:25 am and we reached the airport at 4:45. We were declined boarding passes because they said we need to arrive 45 mins prior and despite of begging the staff to give us our boarding passes they were rude. We were told that they had already started boarding on the flight and we would not be able to reach the gate in time. This was a really horrible experience. They told me that I would have to pay 1 lakh and 20 thousand rupees for just the return ticket which I of course did not buy. I ended up paying 85000 rupees for the return ticket with a different airline. I will never use or suggest Spicejet to any one.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBagdogra to Goa via Mumbai
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed again and again"

(India)

Not Verified | Bangalore to New Delhi. Really worst experience twice. They delay at last moment and leave you with no option. Once they changed the flight timings and didn't even forward me the revised schedule. The second time I had to wait for the flight for 3 hours, being delayed again and again. I would now prefer not flying rather than booking a SpiceJet flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to New Delhi
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no