SpiceJet

Not Verified | The worst flight ever. Passengers are not even wearing masks & face shield and the attendants are not bothered. When asked they just replied saying cannot do anything about it. Top of that there is no PPE kit provided for the middle seat. But the air hostesses are wearing the kits. Does that mean passengers are not vulnerable to the virus but the staff are. Also, if you wanna do web check in for two people for two seat & keep it together, they are charging 800 bucks.

✅ Trip Verified | Chennai to Guwahati. The staff was very friendly. We enjoyed the journey. They took care of us thoroughly. Although the food provided was not as per my taste, it was edible.

✅ Trip Verified | Crew members were very friendly and cheerful. Special mention for one who was very positive and in spite of few eatables not in stock he managed to convince passengers and arrange some alternatives and addressed everyone with their name. It was very personalized experience as remembering everyone name after going through the passenger list is really exceptional.

✅ Trip Verified | Stress-free Journey. Aircraft was very clean and had a tasty pre booked meal. But please add coffee. Cabin crew were up to mark and we landed before schedule arrival.

✅ Trip Verified | Crew members made the customers feel safe. I would specially mentioned that Ms. Samridhi was a great cabin crew. She arranged for coffee for me, was courteous and professional. The food that they served was well managed. The flight was delayed for almost 1 hour. Great work guys.

✅ Trip Verified | I have travelled on many flights but SpiceJet was worst experience. They lack ethics, professionalism and most importantly they do not know how to talk to their customers. We were travelling from Goa to Mumbai and we arrived 50 mins prior to boarding and the queue was long, when our turn came they said we were late and they would not provide us with boarding passes. We pleaded with to them but their attitude was so rude. After pleading for 20 mins they gave us boarding passes because we had already done online check in. After all this drama I finally boarded the flight 15 mins early, if they haven’t made this an issue I would have boarded half an hour earlier. I really recommend to please learn hospitality from other airlines, I also travelled with Vistara, Indigo, GoAir and Air India, if their customers are late they actually look for you and make you board the flight without making it an issue. Then why not with SpiceJet, nothing is special on their flights. Timings of their flights are changing frequently without any prior information.

✅ Trip Verified | It is a very bad airline. I was going from chennai to port Blair on 26 Dec 2020. Before of it I had come from Delhi with spicejet flight. At Delhi airport, I had informed boarding staff that I am going to Port blair that time staff had permitted to go but at Chennai airport boarding staff stop me. They had not permitted me to go because I was not carrying RTPCR report. One day before at 1509 hrs on 25 Dec 2020 I got sms for RTPCR report. The result of RTPCR report take 24 hrs then how is it possible that I carry RTPCR report. And at Chennai airport boarding counter manager had told me that you will get full refund but now customer relation staff of Spicejet is not replying my mail also.

✅ Trip Verified | Good service and polite handling, felt comfortable. Was travelling from Riyadh to Trivandrum on SG9749, seated at 19d, crew were very helpful and excellent service by all. Thank you for good service.

✅ Trip Verified | I was travelling with my family Dammam - Calicut on 10 Dec 2020 by flight number SG9918 and we really enjoyed the trip during the full trip including the check in. However we would like to draw your attention to one of the bad incidents. Our seats were 3A and 3B and entered the flight almost at the end of the boarding process. We were trying to accommodate our hand baggage within the available space within the overhead compartment. In between one person occupying seat 1F started shouting us not to touch his bags! We were thinking that it is a crazy passenger but later on found from the crew that it is the captain of Spicejet. It was a shocking moment and we have never came across such an arrogant airline staff, whether national OR international carrier. We are not able to understand how can Spicejet afford such a bad person as your captain especially during this COVID season. We tried to complain to the crew but it was of no use since the captain is above all of them.

Not Verified | Worst experience ever. I was travelling alone with my one year old daughter. I had planned to checkin my stroller and the hand luggages along with others since i was alone. I've done this with many other airlines in similar situations. However, today was a nightmare. Apparently i had to pay for checking in the above mentioned or carry them all with me. I was utterly shocked of the lady at the counter for behaving in such a rude way. She told me to open the stroller and take it back. So i had to carry the 7kg hand luggage of my baby, 7kg hand luggage of mine and my daughter with the stroller in my hand. And by the time I reached the plane i was truly exhausted. I had back ache and plane was hot. It had only paid food and the seating wasn't comfortable either. What is the point in paying for the infant if they don't have a seat, luggage allowance or food. The plane got delayed, I was starving and tired. And when I got off the plane the stroller wasn't there. I had to wait for the stroller after I've received all my suitcases. So what was the point in making me suffer if it all went in the same plane. Worst experience ever. Never choosing this airline ever again.