| Mumbai to Chennai. One of the worst experiences I’ve ever had with a flight. I was stuck in traffic and I knew I wouldn’t be able to make it before 45 mins, so I called the airline and they said they’d mark my PNR and send their staff to help me with the stuff. On reaching the airport and literally pushing everyone aside turns out there was no spicejet guy there to help us out. Moreover when we reached the check-in counter they refused to accept that we had our PNR nums marked and said that they couldn’t help us at all. Later, the senior executive came and spoke to us. Honestly, she couldn’t help us with the situation at all and later when we told her about the call center person who told us she’d arrange help, the senior executive asked for her name and asked us to call her back and if we couldn’t do that we could book another flight. She had a lot of attitude and just showed that she was least bothered in helping us. They have stupid officials at their call center who just know what to say or what to do. I’d strictly recommend anyone reading this to never use Spicejet as they have horrible services. This is just one of the most disastrous experiences I’ve ever had with any of the airlines. Later on, we had to book another flight to get back so yes we chose indigo which is a way better flight than spicejet. We had to book our tickets at the airport itself and since the ticket counter was very crowded the indigo official took us to book our tickets, took our baggage and made it very hassle free for us.