SpiceJet

✅ Trip Verified | Late flight. Extremely poor customer management. Initially staff was not responding for 1 hr. Later, hopeless response by staff. Extremely disappointing experience.

Not Verified | I recently had the misfortune of flying with SpiceJet, and it was one of the worst experiences I've ever had with an airline. The crew was unprofessional, unhelpful, and lacked basic courtesy. Lack of information regarding flight delays, boarding, and other essential updates. No assistance provided for damaged seats or basic amenities. Charged ₹2400 for being 1 minute late for boarding, despite a long queue. This policy seems unfair and exploitative. Seats were damaged and uncomfortable. Long queues and inefficient boarding process. Overall, a poorly managed and chaotic experience. Avoid flying with SpiceJet unless absolutely necessary.

Not Verified | I had booked five to and fro tickets to Srinagar from Delhi and back for 27 Aug 24 and 07 Sep 24. I am very disappointed to state that on both occasions the flights were more than 6 hours delayed. The return flight was delayed by 10 hours. There was no apology from the airline or even offer for some water and snacks. In addition, the aircraft interiors were dirty, smelly and on both flights the air-conditioning was not working till we took off. I can assure you that I and my friends and colleagues will never travel by SpiceJet again.

✅ Trip Verified |   Spicejet justifies the tag of being a budget airline! So much so that it does not believe in giving boarding passes online either. A customer could keep doing web check in without receiving the boarding pass or an email confirming the same. The customer service only sends automated emails. Whoever you email to, the response is an immediate auto response email. And the icing on the cake is that, their flights, a day before, get delayed and the reason cited is "operatonal" and one could keep guessing what that possibly means. And this experience is even before a customer has taken the flight!

Not Verified | I wanted to take a moment to express my sincere thanks for the outstanding service I experienced on my recent flight from Pune to Delhi. SG-8937. From the moment I boarded, the warmth and friendliness of the air hostesses and crew stood out. They were incredibly attentive, always ensuring that every passenger was comfortable and well taken care of. The professionalism and care they demonstrated, from the safety briefings to the in-flight service, were truly commendable. The team went above and beyond to create a welcoming and pleasant atmosphere, making the journey not just a flight, but a delightful experience.

Not Verified | Flight delayed by 5 hours with no communication. The seat allocation is a mess. Changed our 6 seats with 2 kids right at the end in spite of e-boarding passes. On top of it rude staff. Denied wheel chair to senior citizen. I would have given a minus rating if there was an option.

✅ Trip Verified | Worst ever domestic airline in India currently. Their flights are always delayed for 3-4 hours and their support staff always comes with strange and poor reasons. They don’t care about their passengers. They make them wait for long hours without providing them the actual timings. They don’t even compensate for their delays. They offer a refund if a flight is delayed by 3 hours which is useless anyways because you have to book another flight for you on the spot which costs you double the amount and you are already late. Their support staff is not even bothered to help and guide their passengers. Inside the flight you won’t even get a 250ml water bottle. If you request then only you will be given half of glass water only.

Not Verified | Worst ever experience. Always delayed. Also the ground staff till the cabin crew no one has the basic sense of womens comfort and safety . Even after observing and requested they made me sit between two men. Such bad experience not once, this is always.

✅ Trip Verified | Never travel with this company. They lost our suitcases on a one-hour flight (they didn't directly put them on the plane) in addition to leaving with a delay of more than 3 hours, one of which they had us sitting on the plane without air conditioning (it was more than 30 degrees ) The suitcases were never sent to our next destination. We had to change plans and go to Delhi to look for them. They promised us they would send them and they didn't, they hung up on us, they didn't answer emails and most of the contact numbers don't work. More than 5 days without clothes, charger, medicine... and today it is impossible for us to claim anything, they tell us that they are not responsible. Several days wasted on calls and half an afternoon at the airport trying to claim and we left without getting anything. Jamás viajes con esta compañía. Nos perdieron las maletas en un vuelo de una hora (directamente no las subieron al avión) además de salir con un retraso de más de 3 horas, una de las cuales nos tuvieron sentados en el avión sin aire acondicionado (estábamos a más de 30 grados) Las maletas jamás nos las mandaron a nuestro siguiente destino. Tuvimos que cambiar planes e ir a Delhi a buscarlas. Nos prometían que las mandaban y no lo hacían, nos colgaban el teléfono, no contestaban a los emails y la mayoría de los números de contacto no funcionan. Más de 5 días sin ropa, cargador, medicinas...y a día de hoy nos es imposible reclamar nada, nos dicen que no se responsabilizan. Varios días perdidos en llamadas y media tarde en el aeropuerto intentando reclamar y nos vamos sin conseguir nada.

Not Verified | Worst experience with spicejet. They always delayed flights for operational reasons. How the all operational issues are occurring in spicejet airlines only. And if they delay the flights for 5 -5 long hours, have some mercy towards customers, but no, their staffs are constantly laughing on the customers. Every time spicejet flights got delayed. So, now onwards I am decided to never take spicejet flights from anywhere.