Southwest Airlines

Not Verified | Indianapolis to San Diego with Southwest Airlines. Terrible customer service. Changed my flight from a non-stop to 1 stop. Ruined my one vacation that I get every year. Horrible "customer relations" wouldn't let me speak to anyone apart from a staff member =who kept repeating that there was nothing they could do.

Not Verified | Austin to Phoenix. Southwest had cancelled our returning flight and moved us to an earlier flight and were never notified us of the change. When we showed up at the airport they told us we missed our flight. The "supervisor" basically told us it was our fault because the only thing we had to show him was our original booking document. He said, "Oh that document is from February, so it doesn't count", but he never even claimed that we had been notified of the change. We ended up wasting an extra eight hours at the airport. Southwest has screwed up three of the last five trips we have taken with them. Their customer service has taken a sharp turn for the worse.

✅ Trip Verified | Houston to Phoenix. Don't check bags on this airline!! Worst service ever. Injured back and needed to check all my bags to avoid carry on. Checked two bags. When i arrived in Phoenix one bag was delivered to the baggage claim area the other was not. Of course its my bag that includes laptop, along with keys to my truck, keys to my shop and many important documents. When i asked the southwest rep where my bag was she told me to wait and see if it shows up on the next flight. Its 9am here and the next plane lands at 2:40pm. The rep could not track my bag or find its location. I can't even file a claim on the bag until after 3pm today. This airline is a joke. You get what you pay for i guess. I will never fly Southwest again.

✅ Trip Verified | Our family of 10 booked tickets to the Dominican Republic, and they cancelled the flight going home. They have another flight the following day, and they said there is nothing they can do. It will cost us $1,200 to stay in a hotel near the airport for another day. The top tier customer service line said they cannot offer vouchers and almost directly said they don't care. They've offered vouchers to offset costs for hour-long delays before at airports (I've seen it), but they strand people in a foreign country for an additional 24 hours and don't care? We waited 2 years for this vacation and use Southwest exclusively to build up points. We will be cancelling our Southwest credit card and switching to American for all points and flights. Unacceptable.

Not Verified | Atlanta to Houston. Southwest is the best thing to ever happen to airfare. On time, affordable, and accommodating. But above all, their Rapid Rewards program is the best. Easy to earn free flights, and easy to redeem / book for free. We've been flying them for a decade and will never fly anyone else.

Not Verified | On August 28th, 2018 my family and I were flying back from what was suppose to be an amazing vacation. Unfortunately and unexpectedly, we lost my father while we were on vacation and he was with us. As we boarded our flight, one of the flight attendants recognized us from our departure, and asked if we were down a family member.. We said yes and told our tragic story. After learning of our unfortunate circumstances, Gisela was the most amazing, caring, thoughtful person ever to step into our lives at the very moment we needed her! Offering to help with loose ends and comfort. She was absolutely an angel! Thank you so much Gisela.

Not Verified | I enjoy that the flight attendants bring snacks and drinks around multiple times during my flight from Saint Louis, MO to Sacramento, CA. The flight attendants are welcoming and pleasant. I recently started ordering WIFI. I have ordered WIFI 3 times. 2 times out of 3 the wifi connection is awful and end up not being able to use the wifi I pay for. So I will never pay to use this wifi again. It does not work well. Waste of money. Besides my one complaint l have liked Southwest overall and will continue flying with them.

Not Verified | Las Vegas to Baltimore via Chicago. Never never again. Our first flight was supposed to be to Midway/Chicago then on to BWI but it was cancelled due to weather. Understandable, not a huge issue. We were given a direct flight to BWI which left Vegas 9 hours later then they rerouted us to Norfolk, left us here for 5 hours then just delayed us another 2 hours!! I have no idea where or luggage is or will be and nobody seems to know or care. Never again will I travel with Southeast and I will make sure nobody I know does either.

✅ Trip Verified | I had the worst experience with Southwest. They cancelled my 6am flight from New Orleans to Omaha without notifying me. I checked out of my hotel room and got to the airport at 4:15 in the morning to discover my flight had been cancelled. I waited in line for 3 hours to find out the didn’t have a flight until the next morning. I had to book another flight with American Airlines in order to get back home. On top of the terrible service and having to spend 16 hours in an airport, I emailed the airline to see what they could do for me and they refused to do anything for my inconvenience. I will never fly southwest again.

✅ Trip Verified | Southwest is supposed to be a good airline? That’s an urban myth. They cancelled my direct flight from Vegas to Orlando without apology or explanation, and offered nothing for me losing an entire day after having to rebook a connecting flight later in the day. They wouldn’t even provide me an earlier cattle call position. Not flying Southwest again.