Southwest Airlines

Not Verified | Las Vegas to Nashville. The tag on the bag came off from Las Vegas to Denver. I was called about the bag, in the terminal. Thankfully the man from Southwest called me and made sure the bag was put on the right plane. It was great customer service.

✅ Trip Verified | On June 6 th my family was headed to my sisters wedding from El Paso TX to Island Park Idaho, where I was to be her bridesmaid. We landed in Salt Lake City. All of our luggage made it safely except one, the most important one. None of our clothes arrived. Being that we had a 4 hour drive we were not able to wait for it and later discovered it didn’t arrive until 9 pm or so. Staff member from baggage claim in Salt Lake did everything she possibly could to try and get me our luggage but fed ex wasn’t delivering over the weekend that far from Salt Lake. She told me to get clothes and necessities and Southwest would reimburse us. They did. She spoke with her manager and then called me back to see if someone could drive back and get the luggage they would give us a travel credit voucher. Unfortunately we could not but we still received a travel voucher. So we made the best of it. Upon return to Salt Lake airport the staff were wonderful, I gave them my receipts and they promptly wrote us a check to reimburse us for what we had spent on clothes. They retrieved our luggage. These unfortunate incidents do happen and although it does inconvenience one, it is not the end of the world. Thank you Southwest for making us feel better about our situation.

✅ Trip Verified | I flew from Atlanta to Norfolk Virgina to go to Outer Banks, on June 3rd. Left on June 9th from Norfolk back to Atlanta. It was a rough day. Flights were canceled all over. After a very long day and many flight changes I made it home safe, but my bags were lost. I was exhausted and frustrated. I had made a very dumb mistake and had something in my baggage that was very expensive. I was sick, I went to claim office and filed lost baggage. Was told and filed loss. Was told my baggage would be returned next day. I received a call next day it was found and would be returned by 8pm that night. Sure enough it was. I am very happy to report all was in my bags, the item I was most concerned about was in bag along with all else. I don’t fly much but when I do it is usually Southwest. Have to say that will be my number one from now on. Most staff I dealt with were amazing. Have only one regret, the man who delivered to me was the nicest man and regret I did not get his name. Southwest, thank you so much for all you have done.

Not Verified | Baltimore to Palm Beach. I was very pleased with Southwest Airlines - I fly with them often and on 5/25/19 there were mechanical problems and the pilots timed out so we had to wait for a new crew. Southwest safely got us to west palm beach, although late, and then gave us a $75 Southwest Airlines voucher for our next flight. They managed the issues that were no fault of their own superbly.

✅ Trip Verified | Milwaukee to Washington. Disgusting. Flight out of Milwaukee on June 9th was moved two times, by several hours and ended up being a red eye, because they forgot they needed a first officer for a scheduled flight. Agents at gate C23 in MKE said there are no other options and no compensation. And I could not be routed to another airline because they don't have a contract. Their supervisors were rude, gave me a phone number for a closed customer support, and when I told them I will tweet about my experience, one of the supervisors said he could care less, as Southwest PR department will take care of any negative comments. This is the third time Southwest has completely messed up my work this year without any follow up or customer service. Three of three trips. Southwest no more.

Not Verified | Montego bay to Cincinnati. The absolute worse service & guarantee the other 109 passengers on this 4x delayed now cancelled flight would agree. Horrible service would be a lie. This is horrendous in every sense. The staff has been lazy, not helpful & very slow getting basic information to the passengers. If if were only me this wouldn't bother me so much. Having my 6yr old son with me at 1031pm still waiting to here about tomorrow's flight & what hotel were staying in frustrating. Our original flight was suppose to leave at 355pm.

Not Verified | I got no confirmation for my flight so I thought I must have forgotten to complete the reservation. 2 months later I realized I had been charged and after calling Southwest they said there had been a typo in my email address (.com was .cvm). They had my phone and could have reached out or someone could have noticed that I had misspelled .com and resent the email but they made no effort! The person I spoke to on the phone was rude and just said 'well you made the mistake'. I'm just out for the flight! Thanks Southwest!

Not Verified | We were flying out of Dallas to Rochester for a wedding, the flight was delayed & cancelled, we had a wedding to attend the next day, they put us on a flight flying to Buffalo Ny, I was forced to check in my carryon luggage, I had all my clothes, toiletries for the wedding. Our luggage was lost. We stayed in a hotel in Buffalo & paid for it. The baggage claim for lost luggage service was so rude. Southwest Airlines ruined our vacation. They overbook their flights. The service is terrible. If you are attending an important event or a short visit. I will not pick that airline.

Not Verified | Southwest Airlines is not an excellent option, because that system of free seats does not work. Groups of families traveling with minors within the ages of 10-15 can be separated from their parents by not finding a seat where they are together. I traveled from San Juan to Miami and back and my children at the ages of 13 and 16 were far from me and my husband.

✅ Trip Verified | Atlanta to Cleveland. My daughter is 12 and when I asked a Southwest representative If someone would check on my daughter or sit with my daughter to ensure of her safety while flying alone sitting next to complete strangers, I was advised my daughter was an adult and is on her on while flying. I was livid to hear at 12 no flight attendant would check on the safety of my child. If this is your policy the protocol needs to be change immediately for the safety of our children. I am uncomfortable sending my child on Southwest Airlines knowing that no Southwest employee is obligated to check on those minors flying unaccompanied!