"extremely poorly handled"
1 reviews James Tanton (United States)
✅ Trip Verified | Oakland to Seattle. After being an hour late on mechanical issues, then loaded and taxing around then returned to the gate. Finally they bored a cop to escort off a passenger that "wasn't listening to attendants" along with his family. While doing it, the attendant joked about how cute folks thought the cop was. It was extremely poorly handled and now we are going to be 3 hours late. The keystone cops and attendants could not find their luggage. It was the worst flight I have had in the last 2 months and I have been on 5 business trips, so 10 flights. Now we have to gas up and get ok to leave again. Maybe we will never get there.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Oakland to Seattle |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"won’t fly them ever again"
Mark Bunds (United States)
✅ Trip Verified | Denver to Houston with Southwest Airlines. They cancelled the original flight, re-scheduled a new flight, delayed it three times. Too unreliable, I won’t fly them ever again, even if I have to pay more.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Denver to Houston |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"food and beverages substantial"
Bruce Marvin (United States)
Not Verified | Flew Southwest back in June from Philadelphia to Kansas City via St. Louis and enjoyed the experience. Staff were amazing, flight was on time, and food and beverages were substantial for the short flights. My only minor gripe is that the seats could have been a little wider.
Aircraft | Boeing 737-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Philadelphia to Kansas City via St. Louis |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Boarding process is chaotic"
U Marsen (United States)
✅ Trip Verified | Dallas to Houston. Horrible service. Boarding process is chaotic and unorganized. Sat on the plane for over an hour. No explanations given. Could have driven to Houston faster and with less hassle.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dallas to Miami |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"canceled with no explanation given"
Jacqueline Castro (United States)
Not Verified | Richmond, VA to Houston, TX. Trip was planned with one stop in Atlanta, from there I would take another flight to Houston. The flight was canceled with no explanation given. Then they rebooked us to another flight that would leave 4 hours later. This meant we had to hang around for 4 hours in the airport. Then once it came for us to board see flight delayed for an hour, once again no explanation. Will never fly Southwest again.
Aircraft | Boeing 747 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Richmond, VA to Houston, TX |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Overall pretty average"
13 reviews E Garman (United States)
✅ Trip Verified | Burbank to San Jose. Overall pretty average. Staff was pretty good. Came with snacks and drinks. Inflight entertainment on app worked fine. Average selection of movies and TV shows. I think it had live TV too. Free messaging was pretty cool Slight departure delay SJC-SEA but we arrived just fine Legroom was pretty good-and I'm 6'2.
Aircraft | Boeing 737 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Burbank to San Jose |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Countless hours wasted"
Orville Johnson (United States)
Not Verified | The past two Sundays my flights have been delayed then canceled. Countless hours wasted sitting in the airport waiting on Southwest. Staff not very helpful. Low fares come at too high a cost. This airline is not dependable.
Aircraft | Boeing 737 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Dallas to Arlanta |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"No concern for the customer"
Sandra Meyer (United States)
Flight from Tampa to Phoenix was rescheduled with no text message update. New flight was canceled an hour before flight after we got up at 3 am. Supervisor at Tampa airport was very rude when trying to reschedule flight for a third time. We lost an entire day of our vacation due to this and when I asked for priority boarding for our trouble I got a flat out “no”. No concern for the customer. Will never ever fly Southwest again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Tampa to Phoenix |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"pushed to the side, delayed"
L Geare (United States)
✅ Trip Verified | Providence to Tampa. Not only did I spend over 10 hours on the Nashville airport floor sleeping on 6/9 because of flights and delays and no accommodations, I have now spent 7+ hours waiting at the providence airport on 6/13 Southwest Airlines where the staff here seem a little rude. I’ve been pushed to the side, delayed, and just have received poor customer service. My flights have been canceled twice now but have other flights flying from and to the same place through the same weather that has canceled my own flight, interesting. Now I have to arrange all my plans, spend more money, drive an hour to Orlando because the quickest way in was to Tampa, I missed work last week during that fight cancelation, I have to rent a car tonight, etc etc. It is just a little baffling there hasn’t been one employee to help accommodate completely ruining all of my plans and pushing me to the side when another customer decided his question was more important. I was told I’m getting two 50 dollar vouchers to southwest by a nice phone employee (the only one who seems somewhat reasonable) but I’ve been sitting here for 4 hours and haven’t received an email about that. Nice.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Providence to Tampa |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
Southwest Airlines customer review
Dave Seadorf (United States)
Not Verified | Las Vegas to Nashville. The tag on the bag came off from Las Vegas to Denver. I was called about the bag, in the terminal. Thankfully the man from Southwest called me and made sure the bag was put on the right plane. It was great customer service.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Las Vegas to Nashville |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |