Southwest Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 799 reviews
6/10
3 star Skytrax Rating
Filter Reviews by :
Show
na

Southwest Airlines customer review

(United States)

My plane landed at 6pm today. I wasn't even suppose to leave the plane just board more passengers then off to Flint. Well we all had to unload and wait for them to find another pilot. For an hour were held due to weather issues. Then they decided the pilot would be with us at 9pm this was delayed until 945. So we load get ready to leave at 10.15 and then there was a "mechanical issue" that had to be checked. 30 mins later we finally got ready to take off. Then the pilot comes over the PA to tell us we were going back to the gate. So 11.00 at night and were waiting for them to find another pilot. Moral of the story. Save yourself time and money and don't fly Southwest.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Southwest Airlines customer review

(United States)

I flew from Albany NY to Oakland CA to get married. When the crew found out I was getting married I was presented with a bottle of Korbel champagne! What a lovely gesture from an airline that puts service first.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
2/10

Southwest Airlines customer review

(United States)

Southwest is not the on time airline it used to be. I was on a flight from Salt Lake City to Phoenix in march and it was delayed 5 hours. Then my children were flying from Phoenix to Providence as unaccompanied minors in June and they were on the plane and it had an issue so they had to deplane and find another airplane. They arrived 3 hours late and one hour before my husband who was also flying into Providence whose plane was delayed coming from Tampa. So the grandfather had to drive to the airport at 12.30 am to get the kids as they were unaccompanied minors. Now I am on a plane headed to Boston and it is delayed by two hours taking away they night I had planned in the city. I have been a loyal SWA customer but no more.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Southwest Airlines customer review

(United States)

Non-stop from Rochester to Orlando. Friendly crew. We traveled with our two children one being a toddler. The staff were friendly and courteous and checked on us several times. We didn't have any delays except on return and it was only ten minutes. I would definitely fly Southwest again!
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(United States)

Great flight. Flew from TPA-MDW non-stop. Nothing bad on the whole flight. Had a slight delay because there was a passenger who could not find his seat. Flight had an early arrival. Would fly again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
6/10

Southwest Airlines customer review

(United States)

I fly every other week and have been a loyal SW customer for years. I have however noticed that more and more recently over the past year that my flights are delayed. I'm not sure if its an issue that arose from the AirTran acquisition or just their rapid expansion and growth but something is definitely amiss. More frequent and longer delays have me worried about the future and continuing to use SW exclusively. I have found that the best way to avoid said delays is taking one of the first few flights of the day avoiding delays that seem not to stem from weather/mechanical issues but rather confusion that just seems to pick up steam throughout the day. If you don't like to wake up early bring a good book!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(Ireland)

Nashville-New Orleans on July 1st. Slightly delayed due to weather where the incoming plan left from but after that it was good. Free soft drink snack and checked bag can't believe Ryanair are based on Southwest worlds apart.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

Southwest Airlines customer review

(United States)

This is one of the worst customer care I have seen I booked my a flight for my children (12 and 9) as junior travelers because SWA had told me they would allow my sister to pick them up at the gate and they do not need someone there through out the flight. Flight delayed an hour and did not allow my sister to the gate. SWA personnel told her they would bring back the kids. However when my sister saw the woman (without the kids) her answer was they did not pay the fee. SWA left them to sort it out on their own at 2am at Boston airport!
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
na

Southwest Airlines customer review

(United States)

I am from Tucson and live in San Diego. I make about 3 trips per year back to Tucson and usually drive every time. I decided to try flying to save time. The car picked me up at 6.55pm on 6/12 for flight 499 from SAN to TUS (9.05 flight time). I waited in the Airport for 2 hours until we finally boarded at 9.15pm sat on runway for 20 minutes and finally took off at 9.42pm. Again the flight was supposed to take off at 9.05pm. Crew were unapologetic and slow moving. We didn't land until 10.50pm. On the way back to San Diego on flight 1858 we were supposed to leave at 9.30am. It is 9.39am now and the estimated departure is now 10.15am. I have heard no updates from staff. No announcements. I will never fly Southwest again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Southwest Airlines customer review

(United States)

My flight to Chicago from Ft. Lauderdale via St. Louis 5/12-13/2013 was interrupted by extremely bad weather in Chicago at MDW. Southwest staff were very involved in getting myself and all the other passengers on Flt 352 to our destination. I did arrive late but did indeed arrive and so did my luggage.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes