Southwest Airlines

✅ Trip Verified | Purchased the Early Bird check-in for our return flight to Maryland after we experienced to be the last one to board going to Florida. It’s our first time flying Southwest airline so we didn’t know about the seating, A,B C groups they have. So on our way back we got the A group this time upon purchasing the early bird check-in so we me and my husband got the 7 aisle seats which is good and got the window seat for me and my husband got the aisle seat. It was pretty good until when I wanted to use the lavatory but I saw a woman standing near the front seats waiting for the other lady to come out from the lavatory. And after that, when she had her turn, a man stands up same spot waiting for his turn. The flight attendant didn’t say anything to them that it’s not allowed to stand in front waiting. When it was my turn I was just standing maybe on the 4 or 5 aisle waiting so I can use the lavatory. Now here comes the flight attendant telling me that I can’t stand in the aisle waiting. The way she told me was very rude. And she even told me to use the one that is all the way to the back. And why would I go all the way to the back when I’m sitting near the front lavatory. Even my husband noticed how she looked at us when she passes by our aisle. The crew should treat everyone nicely on the flight and not just to certain passengers.

✅ Trip Verified | My flight itself was great. From Cincinnati to Chicago we were offered a snack and a drink. I had asked for a diet Coke. I didn't get mine. I was skipped on that one. I got a snack though. I just thought they were busy so I let it go. Then from Chicago to Memphis we were again offered a snack and what we wanted to drink. I got my snack but again, I didn't get my drink. Luckily, I had a 20oz in my pure. Although it was hot, at least it was wet. I watched the airline worker give two bags of snacks to customers. Not a bag, it was about estimated 20 or more in a bag. It was huge. I thought so if you tell them you like the snacks, they give you 20 or more bags for free! I had to let them know when I was getting off the plane not only did I not get my drink on either flight I was on today. I guess I just looked like I didn't or was thirsty! I have had much better service on different airlines. Southwest is a thumbs down for me.

✅ Trip Verified | Flight attendants misguided me with wrong info. Burbank Airport uses old fashioned, outdated multi-level and steep ramps. There is a shortage of jetbridges at Burbank. Southwest, the primary carrier there, uses the ramps daily for many of their departing and arriving flights. I have a neuro muscular disability and use a mobility device, a rollator. I leave the rollator at the entrance to the aircraft. The flight arrived at BUR. I asked a flight attendant for a wheel chair at aircraft entrance to avoid the steep ramp. The attendant insisted that there’s nobody to bring the wheel chair up the ramp, that I must walk down. He denied the request. So he lied on company policy. I told the attendant that there’s wheel chair assistance by Southwest employees for getting down using the ramp to the ground. Another flight attendant said I’ll walk you down. So she told me the wrong Southwest policy too. Then she changes the narrative and say’s I’ll get a wheelchair, after I raised safety concern. There are other airline choices besides Southwest. I will consider another carrier for the next trip, since safety is important, and don’t need any games from Southwest crew members.

Not Verified | I wanted to express my gratitude to Jose at customer service. I knew nothing about procedures for tickets and flying and Jose answered all my questions and walked me through the process. I'm elderly and he was so patient with me. Southwest is lucky to have an employee like Jose. He is the epitome of customer service.

Not Verified | I Fly fairly regularly with Southwest and up to now my experiences with them have always been very good. Usually a reasonable price, Always good and friendly people to help out when something goes wrong. I once missed my flight out of Orlando at Christmas time - I was horrified but they managed to get me on another flight and although I had been really upset they made me believe it was not a problem to them at all. So to return to yesterdays flight from Houston to Orlando. Everything about the flight was fine, on time, seating etc great. But I have to say the flight attendant was amazingly funny. Yes they are all amusing and make the journey a little more pleasant but this guy - Alex was his name, was hilarious! I don't know why he is working for the airline he would be great at stand up! Anyway Alex thanks for the fun- it was a delight to spend a little time with you! This Flight was 407/363 from Houston to Orlando.

Not Verified | Customer Service was poor on my last flight. I was flying from Panama City to New York (LGA) with a connection in Nashville on a Saturday. My first flight was fine (in flight beverages and entertainment not great, but I have come to expect this with Southwest). My second flight got delayed 3/4 times before ultimately being cancelled at 8.30pm. Again, not usually an issue, but they were unable to rebook me until Monday. The service desk was not able to get me on a flight the next day at all and also wouldn't let me get on standby for any of the Sunday flights. I was willing to accept this, however, I had no place to stay in Nashville. When I requested a comped or discounted hotel room (especially considering I was going to need somewhere to stay for two nights) they declined siting weather as the reason for cancelation, therefore they didn't need to provide hotel accommodation. While I understand what's in their contract, it is an absolutely awful customer experience to be stranded in a city where you have no connections and are essentially forced to pay for a hotel or sleep in an airport for over 24 hours. I would have expected them to either pay for my hotel or try a bit harder to get my on a flight the following day and not two days later. When this has happened to me on other airlines, they have always provided a hotel room free of charge and tried their best to get me on a flight the very next day, regardless of the reason for the cancellation. I ultimately had to cancel my return flight and get a rental car to get myself home. (at an additional cost of several hundred dollars). I will think twice before booking with Southwest again. You could be out much more money than you planned if there is any unexpected weather.

Not Verified | Southwest has become the absolute worst airline out there. Inexplicable delays; terrible customer service; all around horrible. Will avoid them at all costs in the future.

Not Verified | After being stuck in Baltimore for 6.5 hours and being lied to and no help or answers while wondering the airport with a one year old girl and two year old boy, we finally got to Buffalo and to our destination at 3:30 A.M. when we should have arrived at around 7:00 P.M. desperate to get the kids right to bed we learned our luggage was ruined as if thrown in a pool because the airline left everyone's luggage in a very heavy rain. Medications were destroyed, study material damaged, sound machines ruined. Our luggage themselves smell now and are ruined, the list is long just to name a few. We filed a claim and the end result was " because we did not file a claim within 3-4 hours our claim was denied and they want to stand by that. Almost $3,500 in damage and we got offered a $50 and $200 voucher (for their airline of course) which went to $100 after i replied unacceptable. I would avoid this airline or get insurance if you can afford it because we could not and this was the outcome and this airline avoids responsibilities they are at fault for.

✅ Trip Verified | Outbound flight to FLL (737-800) was delayed by about 60 minutes. The flight was diverted to TPA to refuel because severe thunderstorms over FLL prevented aircrafts from landing. Flight finally landed in FLL at 02.20 am 3 hrs later than scheduled. The ICE worked flawlessly and I was able to watch a movie in its entirety thanks to the delay. The only negative: the plane wasn't cleaned properly. The trash bin in the forward lavatory was full and the paper towels needed replenishing. Inbound flight was on a 737 Max 8. Aircraft was very clean and there was plenty of legroom in Row 2. This is a quiet aircraft with curved overhead bins to accommodate all carry on luggage. On both flights, flight crew provided friendly, efficient no-frills service.

Not Verified | Horrible service, delayed, then delayed again. First time traveling with them and I will never make that mistake again. Claimed free wifi and movies as well and they didn't work for the flight. Do you self a favor and fly anyone else but them.