Southwest Airlines

✅ Trip Verified | Southwest Airlines has become a joke. Flight delays and connections that make no sense. I used to enjoy the airline but now, I loathe this company. They have no sense of customer service and they don’t care about their employees because the employees don’t care about the customer. They get paid before they render you any sort of service but when that service is less than what you expected they they take their time about rectifying the problem. Flight delays because of staffing shortages are a poor excuse for an so-called major airline.

✅ Trip Verified | With no assigned seating 12 people took advantage of wheelchair pre boarding. If it was legit it would be one thing but several of these people sprung up while waiting for the plane to arrive to use the rest room and walk all the way to find snacks in the gift store, obviously no issues walking when it was convenient for them. I will walk across the country before I ever fly SouthWest again!

✅ Trip Verified | I only flew Southwest once many years ago before flying with Southwest during the Christmas holiday in 2022. My first flight was booked by a corporate travel agency and that is why I flew Southwest years ago. I was among the thousands of travelers who were stranded during the last week in December 2022. I thought Southwest was genuinely trying to make things right with travelers by offering 25,000 reward points, When I went to redeem the points, I was shocked to learn that they had expired because I did not redeem them by March 31, 2023. If the points are not supposed to expire, why have a deadline to redeem the points? This tactic solidified my initial gut feeling about Southwest. I will never fly them again!

Not Verified | I was given a boarding pass for gate C 25 at Denver International Airport two hours before my flight. I get there and they tell me the gate has been changed to C 63. I am recovering from a pelvis fracture and knee replacement so can’t walk that fast anymore. I get to C63 and the plane is still sitting there, but they gave my seat away. As though the ticket I purchased doesn’t count for anything! Now my luggage is going to an airport I know longer have a flight to. After the fact, they text me about a flight to another airport later in the day. So clearly they could have texted me when they changed the gate, but didn’t. This is how they treat their customers. I’d rather not fly than ever have anything to do with Southwest Airlines again. They don’t deserve to be in business.

Not Verified | The flight was late. The ground staff could not verify who was on the flight and they seemed confused. The staff went through the cabin of the plane with the manifest asking for everyone to give their name so they might verify what was going on. Very unprofessional with absolutely no consideration for the time of their customers.

✅ Trip Verified | I booked this flight as it was the only option for a last minute need. The first leg was delayed hours, the second leg delayed twice as long only for them to cancel the flight altogether after midnight when no adequate customer service was available to handle the situation. The reason for cancellation was no pilot. Why on earth was a flight scheduled without staff? Southwest then had the audacity to reschedule me on their own flight 24 hours later (without asking) with an itinerary that would involve another long layover. What a joke. I booked an early AM one-way ticket with an airline that isn't garbage (Delta)

✅ Trip Verified | Flight attendant was saving good seats for people that she decided she wants. Many people (not just my group) tried to sit in the seats but she blocked the seats with her body and gave all kinds of excuses as to why each person shouldn’t sit there. When she saw people that she liked, she unblocked the seats and told them to sit there. I don’t know how she decides who deserves the good seats, but i paid $100 for Earlybird check in (me and my wife) so that we would have choice of the better seats. Two other people in my group upgraded for the same reason but they couldn’t get the seats either. And one of those people have hip, knee and back issues and upgraded so that he would have a chance at the good seats (two knee replacements, one hip. replacement and multiple back surgeries) The whole point of paying extra/upgrading, is to get those seats. I feel jipped. And I really hate to say this but there was some kind of favoritism going on. Furthermore there was another flight attendant that many people said was rude and condescending. People throughout the flight were trying to get to the front lavatories. The 2 rude flight attendants told several people that the restroom was closed. I understand that they were working in that area preparing our drinks and snacks, but they were very rude to my wife and several others when telling them to go use the other lavatories. I was sitting near the front with my wife and we watched these 2 flight attendants throughout the flight. Everyone sitting near us was watching and talking about the situation too. There was one flight attendant that was very kind and polite though.

Not Verified | I never write reviews but this experience was so tragic for me I felt like I needed to let off some steam. Some backstory - I just graduated college and am supporting my fiancé as he finishes college. After doing year-round school, I have about $2,000 to my name in addition to student debt I still owe. Since we are paying for our own honeymoon, we wanted something very affordable. We were planning on just going somewhere local when my fiancé's parents shared a 48 hour deal for Southwest tickets to go to Hawaii. They offered roundtrip tickets to 4 islands for under $350. We were ecstatic! Since my fiancé was saving for a ring I was in charge of purchasing the flights. I hurried to purchase them but then we found out housing was pretty expensive so we switched out flight to another island on the deal. Little did I know switching made the deal invalid. This wasn't mentioned in the email. I did notice it cost extra but thought the deal was still on there so the total couldn't be too much (this was my first time scheduling a flight and I was under time pressure so I was a bit naïve). After paying the difference, I looked a the confirmation email and saw that the total was $1250! I was working so I rushed to an office and got a hold of customer service and they told me that piece of information about changing flight locations. Apparently a lot of people were experiencing the same issue. I started crying explaining that I had no idea the deal wasn't applied and if there was any way I could get my money back. They said that if I canceled I could only get flight credit. I hung up and called my fiancé right away. I was bawling my eyes out explaining how I had messed up our honeymoon and we could never afford the trip at full cost. After that phone call I had to go back to work like everything was okay. I know I was a bit naïve but I still feel scammed out of my honeymoon. Please be careful trusting any deal Southwest Airlines promotes because there's probably a catch somewhere.

Not Verified | Canceled flights after making everyone wait both in the boarded plane that wasn't moving for 4 hours (with AC off) took us off and told us to wait, 4 hours later they canceled the flight and did not give us food or a place to stay until the next available flight (all the ones for the rest of the evening were already booked).

Not Verified | Treated very badly re: damaged luggage. My (almost new) bag was destroyed. I reported it at the airport and followed up as requested, via their portal. First was offered a travel voucher. Don’t want that. Then I was asked for a receipt for the purchase. I replied that it was a gift I received 2 months ago. Do not have a receipt. I provided the cost for an exact replacement . Then I was offered a very depreciated amount. I asked how they came to that amount (formula - age, cost etc). They did not reply. I called to try to escalate this issue several times. Phone agents were of no help at all. Just said work thru the portal. After a month I was told they would no longer reply to me and my case was closed. Very poor customer experience. I think my request was very reasonable. I didn’t even ask for dry cleaning reimbursement for some of my clothes inside that got wet and dirty. It was raining in Denver. I would NEVER fly with them again.