Southwest Airlines

15 minutes before scheduled takeoff gate announces delay. 45 minutes later gate announces mechanical problems and further delays. All passenger were being re-routed. 3 hours later flight is canceled and they offer to get me home tomorrow with no compensation for delay. Its as if they said "if our planes fly we will take you if not too bad there are no guarantees". Finally when I asked to be booked on tomorrow's flight until I could see if I could buy a ticket on another airline I was told "if we do we can not refund any of your money because we will have solved your problem".

Our flight was 20 minutes late taking off because there was a previous flight still at the gate. As soon as the last person walked off the passengers in wheelchairs were boarded so obviously there was no time to clean the plane. The washroom was very dirty. Yesterday at 6.15 flight 1957 Ft. Myers to Chicago. Southwest was trying to keep on schedule but please clean the plane.

Feb 8th flight 2178 Orange County to San Francisco. Feb 5th flight 2962 Denver to Orange County. I travel quite frequently. I rarely have to check any bags but I like having the option to do so for free if I need to. I travel twice/week for the last 2 months and I have never encountered an unpleasant flight attendant in fact I find them more than amusing. Also as someone who has flight anxiety I feel so secure when flying Southwest.

I recently flew round trip from Austin to Sacramento. The boarding process went smooth no delays but the flight was very uneventful. The pilot was completely silent the entire flight the flight attendant rude and very cramped seats. The return flight home was overbooked and at 100%. However the pilot and attendants were very pleasant and had a great sense of humor. I would advise that you fill up on food before you fly as there is no meal service just peanuts pretzels and mini Ritz sandwich crackers. It would be nice though if the pilot would make an announcement once in a while regarding your eta.

We signed up for flight notifications with an email address. We were told at the airport that we had been notified at 11.45 that our flight was cancelled. We had not been notified and neither had anyone else in line around us. Had we been notified we would have known not to leave for our 3 pm flight and not to waste 3 hours going to the airport and standing in line to change our flight. Why were there only 3 customer service people handling the hundreds of people standing in line? Southwest used to be the "go to" airline. No longer. What a disappointment. The customer service rep was polite but really could not have cared less.

I fly SW from San Jose to Ft Lauderdale and back several times a year. I too have been a victim of delays due to mechanical problems and sometimes bad weather. I suspect that all airlines have these issues. I love the witty banter of the safety announcements. If you are nice to the staff they will be nice to you. It is not their job to stuff your 90 lb. carry on into the overhead bin. The pilot decides when and if beverages and snacks will be served. I am a "senior" and remember the old days when people didn't feel so entitled as they board in their sweat pants or worse. It takes just one or two passengers to ruin a flight.

San Antonio - Las Vegas via Denver and Las Vegas - San Antonio in January. On a business class RTW ticket we did this low frills side trip with UK and US friends - they're buses with prices to match check-in at the 24 hour point gets you into the early second tier boarding queue which enabled our party of six to all travel next to their partner and all couples had one window seat with carry on in the over head lockers and all flights were full. They took their own lunch and appreciate the gratis soft drinks/coffee and unlimited pretzels. Loved the commentary from the flight deck on departure from Las Vegas and on arrival at San Antonio. For internal US travel go for it.

I took this airline from Houston to Orlando and while the flight was smooth I don't really like the seat arrangements. You are assigned a group so if you get a bad group then you can get on the plane with your spouse and not be able to sit together because of no available two seats together.

12 Jan flight 670 MDW-LGA 1.5 hrs. Low fare easy check in speedy boarding on-time professional cabin crew very good seat pitch new aircraft. Soft drinks nuts and pretzels - free of charge. Better than other "traditional" airlines.

Traveled on WN1038 25 Dec San Antonio to Orlando non-stop as a separate domestic segment making up a One World American Airlines KUL-CDG-DFW-SAT/PBI-ORD-LHR-KUL. It was a full flight to a holiday destination at the busiest time of the year. Service was the absolute minimal. Sodas were minimal with just one cup and no top-ups! Legacy carriers would offer the whole can of Dr Pepper for you to enjoy your drink. Southwest of today is definitely not the Southwest of the 80s! If you need a 2nd piece of check in bag then you might want to consider Southwest otherwise stay away.