Southwest Airlines

Las Vegas to Baltimore then to Portland. Our scheduled flight from Baltimore to Portland was delayed (sick crew member). Southwest gave a $100 LUV voucher. They also don't charge to change or cancel flights. They need to make sure that carry on bags will fit in overhead compartments. Many did not and had to be checked which delayed the flight.

On November 6 2014 flew from West Palm Beach to Las Vegas via Atlanta in Business Select. Had not flow SW in years but it is apparent the service has deteriorated. The open seating is a joke and as well as the Business Select status. Pre Boards get the best seats which are clearly exit rows and the first row. I was traveling with someone who is 6'3" and 275lbs. and it was torture for them to sit in a very small seat with no leg room to elbow room and hard seats. Staff are rude and have poor attitudes.

I just recently flew to the east coast departing from the west coast. This was the first time I tried flying with Southwest and have absolutely no regrets. I experienced no delays. My flights were on time and 30 minutes early at one of my layovers. I found the staff very nice and it made my flight fun. I will stay with southwest from now on when I fly. Thanks Southwest for such an enjoyable trip across country!

My mother and I arrived into Dayton Ohio last October and surprisingly there was a wheelchair on the jet way. My mother uses a walker but we were advised to use the wheelchair because she would have a difficult time walking all the way to baggage claim. We were taken all the way to baggage claim through the rental car kiosk and then all the way to our rental car. We also had help to load our luggage. Same service on return and I can't say enough good things about it. Taken from the curb to the check in counter and all the way to our gate.

First time in a while flying Southwest and as usual a pleasant straightforward experience. Easy-to-use website for reservations optional boarding pass for a few bucks extra fairly efficient boarding. My flight was from BWI to Las Vegas and I opted to pay $8 for WiFi. Southwest fulfilled their goal - moving me across the country in 5 hours or so - a great job without all of the hidden fees.

My husband and I both fly frequently between Ohio and New York and Florida so this review is based on many flights. Southwest has become my preferred airline. As a senior checking my bags for free means I don't have to lift a bag overhead that is getting increasingly difficult. No change fee means I don't have to buy insurance. The staff are wonderful boarding is done in an efficient way and you can get a convenient and moderately priced flight without having to fly at 5.30am. Would only use another when I have to match a specific time frame that is not available.

I love flying Southwest but the reason why I fly other airlines is do to the very slow baggage claim at Love Field. I took a flight from Cleveland to Love Field #4221 October 11 2014. It took one hour from the time our flight landed until the bags were delivered. One hour I could not believe it. They build that nice building but have no way of telling passages which of the four baggage carousels your bags will be delivered on so people scurry from one to another looking. Even after the bags arrive the Southwest team member usually is to busy to announce baggage drop until 4 or 5 bags have arrived. You spent a lot of money to rebuild that airport you would think that you could make the bags arrive in 20 or less minutes.

My family and I traveled last spring from Akron to Tampa on Airtran / Southwest Airlines. When we arrived at the airport the flight was delayed due to mechanical failure for 2 hours. Original posted delay turned into multiple delays promised another plane which didn't show when expected. 8 hours later we were still waiting. Our patience as well as the entire waiting crowd was gone. The staff at the gate were authorized to reimburse passengers with certificate travel for the inconvenience. Ok great (we thought). I have tried to use our certificates in several different ways. 1) We had already purchased tickets for a trip later in the summer (same airline) asked if we could cancel those and use the certificates NO. 2) Asked if we could use the certificates for additional family members to travel with us NO. 3) Tried to book a flight for another trip sorry certificate seats sold out. 4) Tried to book again on a different date NO because that put us past the travel dates on the certificate. 5) Last try today and told that the certificates are expired and no longer valid. What does a person have to do to use certificate travel? Travel to destinations nobody wants to go on dates no one wants to travel? If a certificate travel is given as a gesture of good will for inconveniences endured due to airline failure shouldn't the recipient be able to use at their convenience not the airlines?

This was the first time and last time I will fly Southwest - our flight was delayed in Chicago numerous times and our flight that should have left a couple of hours after we arrived finally left about 12 hours later. At one time we were boarded and then told the pilot had worked too many hours. We were given a $200 voucher $200 cash would have better since I will never fly Southwest again I will gladly pay more with another airline.

DCA-MDW on Oct 1 with B737-700 flight delayed 30 minutes which is fine cabin is clean and really spacious legroom even it's budget airline. I was surprised that complimentary beverages and chips were served! Complimentary movies and TV shows provided when you connected inflight wifi with own devices. Staff very helpful and friendly. Will fly with Southwest again definitely!