Southwest Airlines

Los Angeles to Baltimore Washington. Be warned about Southwest Airlines Early Bird check in feature. It has failed to work for me several times now. Your are required to pay an advance fee, which is supposed to get you a check in spot prior to the 24 hour advance check in. Instead, when checking in after the 24 hour time frame, you are assigned the next boarding place, which by then is far back in line. Better to just skip the fee and log in exactly 24 hours ahead, which we all know is a real pain. And if you try to get customer service to respond, be prepared for a 20 min hold on the phone, followed by a representative who could not care less. Southwest is fast succumbing to the fee-for-everything model, which in addition to their escalating prices, makes them just another airline with lousy service. I've been planning a switch for a time, now feels right.

I misplaced my passport on a Southwest Airlines flight from Las Vegas last week. I had not even realized it was missing until I received a call from a supervisor. She put me in touch with another staff member who made sure they sent overnight by courier to my Hotel. This allowed me to go home to Canada. Thank you Southwest.

My grandchildren flew to NY to see us (ages 8 and 12). Experienced flyers, but still children. On flight out, the steward on their flight went out of their way to walk the two to their next gate (Baltimore) even though they did not need to. Great customer service! But to top that, when getting ready to return home, the little one was sick the morning of the flight. We were not sure if he would be able to fly. So we called (knowing that we would be charged to change their flight, and probably a lot) to change departure date and time. When explaining why I was calling, I was told I could change the flight and pay the difference. I decided to give the little one some time and the decide. Needless to say, time made no difference. I called back and talked to a Supervisor who answered the call. She quickly told me due to a child's sickness, we could change at no cost. We checked flights and changed to two days later. Thanks Southwest - another example of great customer service. We travel a lot and will always use Southwest when possible.

The flight itself was average but they did accomodate our group and we all sat in the back together. I'm currently on my way back to San diego and so far, not a great experience with the check in people telling my group 5 different things and thoroughly confusing everyone. Then boarding, we were all separated and no attendees to assist in any way. First flight: great attendees, bad luggage handling. Second flight: bad check in, attendees. Overall, I will avoid Southwest when possible.

We have used Southwest Airlines for years, flying frequently. It was,at one time, a great airline. Our last five flights have been nightmares, basically delays causing missed connections and inept, impolite customer service on the ground in Kansas City, Houston, and New York. What has happened to Southwest Airlines? Now, instead of looking for flights on Southwest, I look for ways to avoid this airline.

Southwest Airlines system apparently hacked on 10/11/15 forcing use of paper carbon boarding passes for entire family. Subsequently, my son who was returning to college the following week was unable to check in for boarding pass since they believed he had not flown the previous week. They wanted $200 more than was quoted on their website during ticketing to get on. My wife spent over 2 hours, including 45 min with a supervisor to no effect. Their response was to call customer relations on Monday morning which is 24 hours after the necessary flight. The bottom line is do not trust or rely on the Southwest Airlines website - it clearly is not accurate and do not expect anyone at Southwest to rectify a situation caused by their incompetence. We have used Southwest Airlines 15-30 times per year for the last 8 years. It appears we will have to return to Delta which offers the same flight for us and they appear to be improving compared to Southwest Airlines which seems to be in serious decline.

Well after spending 5+ hours in line and there was no end in sight , with swollen legs, I could not stand any longer. Southwest Airlines treated those who missed their early flight with no regard. They started taking people who had later flights and processing them thru and kept us waiting and waiting and waiting. After 5 hours one Southwest Airlines gentlemen walking thru told us we would be on standby with little chance of getting a flight. We we told to come back on Tursday, Southwest Airlines gave little regard and no information to its passengers during this entire process. I am shocked that they did not have management walking and checking with people and seeing to their needs. Such a horrible experience.

We were very frequent Southwest Airlines business flyers of what was the best airline in the sky. Never leaving late, fun attentive service and never leaving late (did I mention that). Our last 5 flights over the last 3 months had 1 on time and the others between 1 and 3 hours late. This has been getting worse for the last 2 years and now so prevalent we will be shopping other airlines. No more fun, funny staff. They're not bad, just like the rest of the airlines. But not knowing when the plane will get to the destination just doesn't cut it. Lateness and cancellations galore. On the plus side, they still have the best luggage and change policy but it's now being trumped by the deficits. Often their prices range from the best to the worst on scheduled routes. You can't just depend on value.

Southwest Airlines are a really great low cost airline. Flew Las Vegas to Tampa non stop, great new plane, informative and friendly staff, bags fly free and complimentary snack and soft drinks while on board. Easyjet and Ryanair here in the UK could take another leaf out of their book.

My family recently spent four weeks on vacation in the USA. We booked five domestic flights with Southwest (all direct to minimise loss of luggage and missed connections) and had no problems. From booking, to check-in, boarding, in-flight cabin service to collection of luggage we had friendly staff. The seating system took a little getting used to, but there has to be a concession to'cheap flights and this was it. So, Thank you Southwest for making our holiday run smoothly.