Southwest Airlines

✅ Verified Review | Flew from Minneapolis to Atlanta. Just wanted to thank the staff at Southwest Airlines. I lost my phone on a flight and it was found on Washington DC. I was in Atlanta for work and they sent it to me. Staff were very nice in tracking me down and shipping it to my hotel. This was the first time I had flown Southwest but will be a customer from now on.

❎ Unverified | Austin to New Orleans. I usually stick with full service carriers, but occasionally fly Southwest on routes where they provide a nonstop routing, such as this. Traveling one way to New Orleans for a sports competition my wife was participating in. Needed to check a couple of bags, using a Kiosk. All in all check in took no more than 5 minutes, despite a busy morning at AUS. Spent time in the United Club, then went to the gate about 45 minutes prior to boarding. We fly often enough with Southwest, so we are familiar with the boarding process, which to tell the truth, if I have to fly coach, I prefer. We always pay the earlybird check in fee, we are always in group A, even though it's not guaranteed, so we always get a good choice of seats. Sitting together, had a window and aisle, row 2, as the flight was not full this morning. Fast boarding, on time departure, quick taxi and we were off. Rainy morning this morning, so take off was bumpy and drink service delayed, but once above the clouds, we were served the usual complimentary drinks and light snacks. 58 minutes later on the ground in MSY, a quick taxi and an on time arrival. Bags were off quicker than American Airlines ever does, even when priority bags are attached. Over all a good value, quick trip, on time, nice crew, comfortable, clean plane. In short the usual Southwest experience.

✅ Verified Review | Flight 5401, San Jose - Phoenix on Mar 4 2017 was uneventful, with on-time departure and arrival, along with the usual friendly in-flight service (one round of drinks and peanuts) by the Flight Attendants (FAs). The return flight 611, PHX – SJC on Mar 5 2017, scheduled to depart at 10.05 pm, was progressively delayed. At 5.59 pm, they moved the departure time to 10.45. At 6.31, they moved departure to 11.15. At 9.03 they changed departure to 11.45. We finally boarded, took our seats, and at 11.50 pm, right before push-back from the gate, an instrument (artificial horizon) broke. The pilot had to wait for another plane to land at PHX so mechanics could take that instrument from that plane and install it in ours. We finally departed at 12.15 am. Experiencing the delay get progressively extended, was a bit stressful, but eventually we made it to our destination, and on this flight the FAs again provided excellent service (even though I’m sure they had been as frustrated by the delay as the passengers were.

❎ Unverified | Reno to Las Vegas return. I fly this route 4-5 times a year. Southwest has their act together on this easy 1 hour flight. On time departure with normal Southwest courtesy on this route. Quick boarding, quick push-back and off we went. Luggage arrived in a timely manner in Vegas. Return flight was delayed by 15 minutes, then 30 minutes due to very high winds. Understandable. The captain let us know we would have a bumpy take off and some bumpy conditions on and off during the flight. No drink service during the flight due to the weather and the flight crew did apologize for that but when the captain wants everyone seated then that is it. Anyway the flight was not as bad as we were led to think. Was windy and snowing upon landing in Reno. All in all Southwest keeps delivering a good product on this flight and the ground staff and cabin crew do a good job.

✅ Verified Review | Ft Myers to Baltimore Washington via Providence. I just wanted to say how incredibly thankful I am for the unbelievable support I received from Southwest Airlines. I had an accident a few weeks ago and am still recovering and had to travel with my small dog. Their team was attentive and very helpful during my entire journey. As tired as I was after the entire trip, I have nothing but great things to say for Southwest Airlines staff. They helped with with wheelchair travel and even helped pick up my pup when I was unable to lift her. The staff is A+ in my book and I just needed to let who ever may read this know how great they all were.

✅ Verified Review | Terrible customer service. I am even a rapids reward account holder and I will never fly them again. I cancelled a reservation for $689 and when I tried to use the credit for a family vacation they would only apply part of my credit because my daughter wasn't on the cancelled reservation? So now you want me to have a useless $177.50 credit that will expire and have to pay full price again for a ticket for my 3 year old daughter, and give you $300 more dollars? Way to screw up our family vacation Southwest.

✅ Verified Review | This is the first and last time I fly Southwest. I'm very dissapointed after hearing nothing but great things about the airline. I flew in from Dallas Lovefield to Phoenix Arizona for a business meeting. On my way out of Dallas I found no line. But I did find two female Southwest employees at the check in counter chatting about the night before. They were very disinterested in being engaged with me during the chek in process but they got the job done and checked my bag in, as well as print my boarding pass for me. When it came time to board I was in the B group. That was far enough back to land me in the last row by the bathroom but at least it was an aisle seat. Great since I'm 28-going on 29 weeks pregnant and I may need to get up to use the rest room. I've only flown American and Delta with assigned seats. I hate this open seating policy because the person who came to sit next to me was a large man who barely fit into the middle seat and caused for an uncomfortable ride. I had to lean out toward the aisle the entire flight. Once we landed they open the back door to reload snacks and drinks for the plane that is going on to San Diego I believe. No big deal until the plan begins to get refueled! The fumes were so strong and awful. Fast forward a day, I'm pleased to go home to Dallas, hoping for better luck with my seat this time. Unfortunately my pass says I'm in group C. Even further out from boarding than on my flight in. At our boarding time of 5.15pm we were told that the flight crew for our flight will not even land until 5.45pm, that we may begin boarding at 6.10pm to leave at 6.30pm. This is all a maybe. You would think a company would have better logistics to get their staff here earlier or on time.

✅ Verified Review | Austin to Denver. There was a checkin problem and they were no help. My wife and I could not even sit together. Their pre boarding check in failed and screwed us. This is the last time I will ever use Southwest Airlines. The level of disrespect we received from their support people was beyond stupid. We paid extra for this too?

✅ Verified Review | Oakland to Burbank. I had one of the poorest experiences in recent travel with Southwest Airlines. I found the ground crew and attendents at the gates somewhat rude and very unhelpful. I missed my flight because of a last minute gate change and when I complained about lack of proper communication the gate crew rolled her eyes and looked away. So unprofessional! Perhaps Southwest should treat its employees better so they don't act out like this in public and treat the passengers better.

✅ Verified Review | Nashville to Minneapolis. I will never fly Southwest Airlines again. Direct flight and we had a stop in Chicago? That doesn't sound like a direct flight. Got chuckled at when we questioned why. Checked in at the same time as my husband and our boarding "groups" are A and B. Therefore with the "group" seating we don't get to sit together. We could pay $80 to upgrade to preferred seating so we get first dibs on seats. If we checked in at the exact same time, tickets are linked one confirmation number why would our boarding "group" not be the same. Do not like the group seating arrangement. Will not fly this airline again.