Southwest Airlines

✅ Verified Review | Midway-Chicago to Tampa, with Southwest Airlines. My husband and I haven't flown in years. Staff were friendly, but not so helpful. The boarding process was fine, until we actually got to the plane. We were unaware that there is not assigned seating. We had to separate, him in front me in back. I was very upset about this as I was already nervous about the flight to begin with. Now I had to sit with strangers. We were one of the last to board and it was obvious we were together (tickets purchased together). Not one staff member tried to help and see if they could get us seats together. The icing on the cake was the horrible uncomfortable flight between two larger men. At this point I had fully decided, we would not fly Southwest again. Fortunately this flight was only 2.5hrs. Their flights are cheap, but I will pay the extra to a different airline to be comfortable, and to sit with the people I am flying with. I did notice that they let families flying with children board first which is great! I have two children that I would want with me too, had they been traveling with us. One suggestion though, maybe couples be allowed to board after that then singles could fill in the empty seats. Or just have assigned seating.

✅ Verified Review | Orange County to Louisville. When boarding my plane, Southwest Airlines requested volunteers for being bumped onto another flight, I was second in line to offer up my seat for $300. Halfway getting onto the plane (I was in the B boarding group), they called me off of the plane. Ten people had to climb over my suitcase while I got off the airplane, and I was told after getting off that they didn't need me to volunteer anymore. Angrily, I re-boarded the plane and was the last person to get on, and had to sit in the only seat available in the very back of the plane. When I got to my connecting flight, I was supposed to stay on the airplane and go to the next city. Upon landing, I was told to get off the airplane and would be moved to another plane at a different gate. This gate and plane change was not the only inconvenience, the plane would now be delayed by 2.5 hours! This would put me in at 01:40am! My husband has to work in the morning and we live nearly an hour away from the airport, so he has to come get me in the middle of the night. My original arrival time would have been at 22.50 or (10.50 pm). The ticket lady told me that the pilot forgot his passport in Cancun? I'm not sure what that has to do with why the plane was over two hours late. This infuriated me. I am a frequent customer with this airline because of their cheap fares. I get you get what you pay for. I can't say I will be flying with them again, unless I'm desperate for a cheap flight.

✅ Verified Review | Indianapolis to Las Vegas with Southwest Airlines. Worst flying experience I've had. Got a later flight non-stop, booked to take off at 8:45 but my flight was delayed 3 times and by the 3rd time it was because the pilot had too many flying hours. They didn't have a back up pilot until roughly 20min after the plane has landed, that backup pilot was in St. Louis. So on my non-stop flight we had to make a stop. I bought the internet and it kept going on and off, on and off. Why offer internet if you can't have a stable connection? Better yet why do you charge for it if the Internet Is poor? Ridiculous honestly, I'm very disappointed with Southwest.

✅ Verified Review | Fort Lauderdale to Chicago Thursday night April 6. Flight was supposed to be delayed 35 minutes but actual delay time was only 20 minutes. Flight attendants and pilot were awesome. We were offered free refills and extra snacks, very pleased. Only cost $212 to fly a family of 5 (infant on lap). Checked in 3 bags free of charge!

✅ Verified Review | Chicago to Ft Lauderdale. What the heck happened to Southwest? Customer service is awful. No customer support anymore. Been having issues with them lately. Today was the last straw. Overbooked my flight- wouldn't let me or my husband on. No seats available, although the desk agent said we made the cut and would get on the plane. (This was after a 2 hour delay). Couldn't get us to our destination until a day and a half. For a 3 day getaway, nope. Vacation was cancelled. And when dealing with them after- they don't care one bit. Just want your money. What a shame of a company Southwest has turned into. Take note Southwest, or you are going to be losing customers. (You've lost us). I'm not the only one noticing this decline as of late.

✅ Verified Review | Phoenix to San Francisco with Southwest. April 2, 2017 Flight 5717 scheduled to leave 6:40 pm. Alerted that flight will depart 10:10 pm. Flight tracker published inbound flight due in at 6:20 pm. Why the 3 hr delay? Called to determine status. 23 minutes later on the phone listening to "happy" music gave up. Southwest customer service 1/10!

✅ Verified Review | Portland to Austin. My complaint is the decline in Southwest Airlines customer service. I'd been a raving fan for decades about SW, now I'm done. The straw that broke the camel's back was me booking travel for my wife to meet me in DC for Spring break. I booked the ticket in January for travel March 28th. When I left four days earlier for DC neither my wife or I received her confirmation, so Saturday I call Southwest. The ticketing agent was great about helping us find my wife's confirmation, she informed me I accidently made it for the 21st not the 28th, and that they recorded it as a no-show. She said usually you forfeit the funds, but in this case purchase a replacement short notice replacement for the date you wanted, the 28th, then M-F call our customer relations team and they will allow you to use the prior dollars spent as a credit for 12 months against future travel. Well today the 28th from my tradeshow I waited over 20 minutes until the agent answered the phone, at 9:15am. She was very terse with me and said it didn't matter what the ticketing agent told me Saturday, that I did have to forfeit the few hundred dollars I spent on the prior ticket I did not use. I said even though I was instructed differently by a colleague of hers? She said yes, and that I cannot be connected to a supervisor as she is the only supervisor.

✅ Verified Review | Detroit to Atlanta. The entire trip was terrible. The check in people were mean and not understanding in anyway. The airplane system was terribly unorganized and everyone we had to talk to was horrible, besides one lady. We missed our first flight because the check in kiosk wasted our time. We eventually made it to Atlanta. The flight back was mainly the same story, except I ran ahead of my mother and made it to the gate. I told them we were here and that my mother was on her way. The man hadn't closed the door and started telling me he didn't want to and he had paperwork to finish before they could fly. My mother came not a minute later and the door was shut after she arrived. The entire experience has made me hate this airline and air travel in general. I would never recomend it to anyone else looking to fly.

✅ Verified Review | Flew Southwest Airlines from Houston, Texas to Cabo San Lucas, Mexico. This review is for the employees at the customer service desk in the boarding area. I had lost my passport and was about to board, and 4 people immediately jumped to help solve my problem. They pulled my bags off my boarding flight to Mexico immediately and made sure I was able to get my bags. They than proceeded to do everything possible to contact the airports I was previously at and talk with their lost and found to see if my passport had been found. They gave me all the information for me to obtain a new passport in Downton Houston to fly out to Mexico the next morning! Couldn't of asked for a better turn of events.

✅ Verified Review | This review is written for the staff, pilot and amazing crew whom flew flight 5941 from Newark to Phoenix last night. The seats were comfortable for such a long flight and the drinks, snacks, TV provided were well above all expectations. Also, they went to the most ultimate extreme by presenting my fiancee and I an entire bottle of our favorite champagne once you heard we had just gotten engaged! Thank you with all our hearts. You made the last leg of our trip the absolute best.