Southwest Airlines

✅ Trip Verified | Denver to Houston. Absolutely awful experience on Southwest. Flew 12/23 and massive snowstorm hits Denver. Roads getting to airport blocked, hundreds of people unable to reach airport late at night so I called Southwest enroute to state I would not be able to make flight and to rebook for next day. No one picked up on hold for 20 minutes so purchased a separate one way ticket for next morning so I could spend Christmas with family. Sent an email requesting them not to cancel return ticket since I would definitely still use it. On arrival the next morning was told my return ticket was cancelled since I was a “no show” for my original flight. Argued and pleaded with agents on phone and at airport to reinstate reservation and told basically “no way” and it was my fault for not cancelling the outbound flight. Explained again that I tried to call and sent an email and was told to “not be argumentative” but the very rude representative on phone. Have 1K on United and travel Southwest when schedule suits it but never again- they just don’t care.

✅ Trip Verified | Tampa Bay to Chicago. Constant delays, on top of their estimates for delays expect additional delay time. Subpar food and snacks, tiny drinks. As far as flight attendants go these people were not as pleasant as Delta or American. The boarding process is also annoying pain.

✅ Trip Verified | Reno to Las Vegas return. I fly this route about 3 or so times a year and have always had good service from Southwest. Reno airport is a breeze to go through. The ground staff is friendly with smiles even at 5 a.m., security is quick and then you are at the gate. Had a 6 a.m. departure time which we pushed back from the gate right at, a quick de-icing and off we were. Cabin crew cheerful, the captain gave us updates during the short hour flight. Watched a beautiful sunrise and then we were in Vegas. Only minus was how hard the pilot landed the plane in Vegas. That for sure woke everyone up. Coming home our plane was delayed 20 minutes, then 40 minutes and then finally an hour. We were updated plenty of times with apologies and the reason for the delay. It was all good and we pushed back an hour late but within 5 minutes we were up in the air. Was very windy weather so the takeoff had plenty of ups and downs with bumps and thumps but again the captain kept us informed and said once we get up in altitude all would smooth out. And it did. A quick beverage service, some peanuts and an hour later we were back in Reno. Southwest always delivers a good product and is our airline of choice when flying in the West. Also enjoyed the free wifi using the Southwest app. Not a ton of choices but good enough.

❎ Not Verified | Houston to St. Louis via Pensacola. I don't normally take time out to write a review but this is worth it. The flight attendants on this particular day were so pleasant and kind that I had to write a review and say thank you. Not every day people treat you this well and it always seems to be the negative things that we all focus on. Everyone wants to complain about everything, always and I have zero complaints about this flight. They were funny and very accommodating towards everyone.

✅ Trip Verified | Los Angeles to Phoenix. Very disappointed in Southwest Airlines. I fly at round trip at least once a month with Southwest and I am usually very happy with the airline overall. However, I recently had a trip scheduled to go from Phoenix to LA, LA to Denver and Denver back to Phoenix. My client in Denver had to reschedule our meeting and my admin bought a new one way ticket for me to get back to LA from Phoenix and she also bought a new round trip to go to Denver the following week. Unfortunately, she forgot to cancel one of my initial flights (Denver back to Phoenix) and it was not until I received an email notification from Southwest that I realized the flight had never been cancelled. I immediately called Southwest (was on hold for 27 minutes) and explained the situation. I was hopeful that due to my loyalty and this one time oversight, Southwest would at least issue me a credit toward another future flight. That was not the case. It was explained to me that there was nothing they could do. I think it is time for me to find a new airline. One that will be at least a "little" flexible with me when a simple mistake is made.

❎ Not Verified | Flew Atlanta to Fort Lauderdale. It was the worst flight experience I have ever been through. The staff, especially the person boarding passengers was very disrespectful. I had a handicap father I was boarding with and the man did not let me go in with him, when I was seated for group B they did not let me get seated until group C. I will never fly with this Southwest Airlines again and I don’t recommend it for those who will fly with family.

✅ Trip Verified | Philadelphia to Orange County. Southwest used to be good. I would have given them 5 stars back in the days. Now they suck and are plain rude. I just had a call with customer service and the “customer service” guy literally said “ok that is all” and did not even say thank you for using Southwest or any of their usual end call thank yous. I was the one that actually said ok, have a good night. I at least have basic manners, yet I’m not the one working the customer service job. Hello? If you’re working customer service shouldnt you at least read the end call thank yous? Isn’t it your job and basic manners to say at least a thank you for choosing southwest. I'm definitely never taking Southwest again. Just plain rude.

✅ Verified Review | Seattle to Austin. The cabin crew were amazing. They were funny, polite, attentive, kind and actually seemed to enjoy their job. The pilot went above and beyond his duty after the plane landed. I was traveling alone with a baby and a 3 year old. My 3 year old fell asleep on the flight. Since I didn't have a stroller at the gate the pilot carried him all the way to baggage claim for me. What an incredible act of kindness!

✅ Verified Review | Las Vegas to Washington. Tiffany is my daughter and the cabin crew did not assist her with her guitar and where to place this. This is my daughters first time flying and we had informed the lady at the check in and she assured me that she will be assisted. As she can tell that I was really concerned. When my daughter landed in Washington she was practically in tears because no one helped her with the guitar. She was embarrassed because a lot of people were looking at her and even the cabin crew. I am so upset that Southwest cabin crew didn't care and just stood there and looked at her.

✅ Verified Review | Las Vegas to Orlando. This was my first time flying with Southwest and my last! My flight was delayed by an hour and the service was awful. I did not understand the cattle call for seating and counter person didn’t explain the process well enough. On my departing flight from Las Vegas the agent at the gate was so very rude! He appeared to be upset and snapped at several people. I’m so disappointed in my flight experience with Southwest!