Southwest Airlines

✅ Trip Verified | This day was an absolute nightmare. So excited to go to Orlando. As usual, we made sure we were at the airport nice and early. Then, received multiple text notifications that the flight was delayed/on time/delayed/on time. Our flight was supposed to be at 12.55. It was then changed to 1.15. When it got close it was delayed to 4.20. It was then changed to 6.00pm. We are now boarding the airplane and it is 7.00. We have been at the airport since 11.00am. We waited 8 hours and after boarding it will be 9 hours. Absolutely ridiculous and ruined our first day of our trip.

✅ Trip Verified | Flew Southwest Airlines from Tampa, Florida to Philadelphia. What a serious disappointment! First my flight was canceled not once but three times. Then I paid for early boarding and when they cancelled my flight that got cancelled. I specifically asked for it back the lady told me I did not need it because I qualified for family boarding. I told her to make sure she assured us that I would not be placed in the back. That was a lie. I spent the whole day at the airport with my 6 year old with no accommodation then to find out after I finally reached my destination that my bags did not arrive and I received them the following day! With some of my items missing and luggage ripped! Bad first time flying with Southwest, never again!

✅ Trip Verified | Denver to Los Angeles. The Denver Southwest agent just told me our flight at 10:15pm is delayed by 1 hour and 15 minutes to 11:30pm because we are waiting for a couple of passengers to arrive from another delayed flight. Our plane and the crew are here waiting - Southwest is making all the passengers on this flight 75 mins late just for a couple of other people. I have never known this to happen before with any airline and it's not okay. I have got A list status from flying with Southwest so much last year but I will no longer fly with Southwest because this is totally unfair and I'll now switch to Delta.

✅ Trip Verified | I am currently on flight #5823 from Birmingham to San Diego via Las Vegas. The date is January 8 2018. The flight departed at 11.10 am. The only female attendant on the plane is very rude. My 11 month old son was overheating and needed a diaper change. I was at the back of the plane and had to navigate my way to the front of the plane, where for some reason the only changing table is located. The bathroom was occupied. So I was perfectly OK with waiting the few seconds it would take for the bathroom to open up. The woman turned, saw me and without even asking if I needed anything or was OK, snapped, "you know you can't wait here. You've got to go back to your seat." I told her we had just gotten up there and that this bathroom was the only one with a changing table. She didn't care so I had to go all the way to the back of the plane and change my son on the pull down tray, which is disgusting for me and the other passengers. As if that wasn't humiliating enough, the woman proceeds to get on the intercom as I'm walking back to my seat to announce (apparently for the millionth time. Her attitude knows no bounds) that no one is allowed to wait at the bathrooms. I have flown Southwest many times, and enjoyed it. Lines have formed many times and it wasn't an issue. But this woman's behavior is unacceptable. My son was overheating and needed a change, yet I basically was not allowed to use the only lavatory on the plane that had a changing table. I have flown many other airlines and none of them were as good as Southwest, but due to this experience, I don't think I will ever fly again. I'd rather drive than put up with this kind of treatment.

✅ Trip Verified | Milwaukee to Nashville. I travel with my emotional support dog for anxiety / other mental health issues. I have flown with him through Southwest before & had absolutely no issue. I have an ID card for him that shows he’s registered and that I’m his owner. I was supposed to fly out at 6pm today with my dog, but the supervisor and staff at the MKE airport wouldn’t allow me to check my baggage or fly because I had my dog without “proper documentation.” I showed them on Southwest.com it says employees may not ask for “proof of disability”, then in a later paragraph claims the customer needs a doctors note. When I registered my dog as a service animal I was told that all you need is the ID card. I missed my flight and will now be paying a pet fee and flying at 4am instead of 6pm.

✅ Trip Verified | Baltimore to Ft. Lauderdale. During the flight the cabin attendant provided excellent service, with a smile and fully in the holiday spirit. On this same flight, there was an emergency in the aft cabin section that required attention of all attendants. Attendants kept everyone calm and were most professional in the manner she explained the emergency. As luck would have it, on the return segment from Baltimore to Ft. Lauderdale on December 31 the same attendant was again the cabin attendant on this flight. As departure time approached, the captain informed there was a maintenance issue with the aircraft. The attendant set an orderly pace for passengers to disembark, relocate to another gate, and re-board. I have flown SWA several times monthly for many years (including the time when segment credits were awarded instead of distance/cost points) and believe Southwest earns its wings, each and every flight.

✅ Trip Verified | Phoenix to Las Vegas. Southwest has always done an impeccable job and tonight they let me down. There were 60 (max) people on our flight and then back 2 bathrooms were “frozen”. I sat in the back and had to use the restroom but they kept telling me it was closed. Finally, I used it. The flight attendants understood and I apologized but they weren’t having it. This was the first time I felt like Southwest wasn’t for the customer. Which I know it’s stupid but I had to use the bathroom and they told me I couldn’t.

✅ Trip Verified | Buffalo to Orlando. Best airline ever! Flight attendants were the friendliest and the pilots amazing! My special needs granddaughter was able to get her picture taken with the pilot. The front flight attendant had a great sense of humour and was a very caring person! I would never hesitate to recommend Southwest Airline. Honestly, best airline experience ever!

✅ Trip Verified | From Atlanta to Las Vegas, this Southwest flight was delayed 3 hours and now, from Houston to Atlanta, another Southwest flight is going to delay approximately 2 hours. Southwest is a terrible airline.

✅ Trip Verified | Rochester to Baltimore. Southwest was one hour late out of Rochester my getting to Baltimore late. We ran to the gate and and the ticket agent scanned our tickets Got a beep and the ticket agent said to go to ticket counter for new tickets ? Went to ticket counter and they gave our seats away “thinking we would be late”. The southwest ticket counter agents were very rude and said we will get you out tomorrow and you will need to sleep in the airport (meaning 14 hours) - we are both 67 years old. Their supervisor was very rude and didn't care to hear anything I had to say. They said we were on our own even after admitting they messed up. After two hours of talking back and forth they reluctantly set up hotel accommodations. My wife and I fly Southwest all the time and even have a companion pass. I am totally disappointed with Southwest and their ticket agents in Baltimore