Southwest Airlines

✅ Trip Verified | Phoenix to Los Angeles. The flight attendants were very kind and very helpful. They made our flight much easier and nicer with their humor and very nice attitudes. The pilot landed the plane smoothly. It was one of the best flights. Five stars flight.

✅ Trip Verified | Detroit to Atlanta. Absolutely Horrible. Flight was cancelled for a reason that “has yet to be determined” with no notice or knowledge of flight being cancelled until I got to the terminal? No accommodations were made to get me to my destination. I was stuck on their airplane for 12 hours to get to my destination. Flight attendants were snobby. Friend also flew Southwest and met me at our destination and on his return home, his flight was delayed. Save yourself a headache and fly anywhere but Southwest.

✅ Trip Verified | Phoenix to Detroit. Great staff. Lost glasses on flight. They helped look for them. Checked on us many times. Flight was smooth and drinks and snacks. We're right on time. I have never flown Southwest before and upset I didn't. Keep up the amazing job.

✅ Trip Verified | Las Vegas to Oklahoma City. The ladies at the check-in counter for Southwest Airlines in Las Vegas on the evening of 3/7/18 are incredible! Their was an issue with some baggage and I was blown away by the service they provided me in getting me to my destination with my baggage. They were polite and without a doubt went above and beyond. This is why I love Southwest Airlines! Thank you.

✅ Trip Verified | Used to be a great airline, been flying Southwest since 1989 but what a disappointment. Lied about the reason for the delay, no accommodation for rescheduling, didn’t post the new departure time once we got to Chicago. Didn’t honor the fees we paid for early boarding. Just a bad day made worse by bad attitudes. Sorry Southwest I will book elsewhere in the future

✅ Trip Verified | Flew Houston to Omaha. This is my third flight in 3 months on Southwest and each time, the flight is on time during boarding and then they wait 45 min to an hour for people on connecting flights causing everyone else to be late on their arrivals. People with connecting flights miss them because someone else who is late gets to hold others up. I can see 5-10 min, but not an hour. Southwest has never held a flight for me when my flights come in late due to weather. Why are some passengers more important? I needed to get home on time tonight and that didn’t happen. This seems to be the norm now. Southwest should examine this policy and realize how many people they are inconveniencing. I had to spend the night at the airport in December. No fun!

✅ Trip Verified | Atlanta to Washington DCA. After Spirit made a mistake with their app check-in, and the flight was non-refundable, I came to their counter bawling my eyes out. I had no idea what to do. I had to get to DC this morning (I have a visa appointment this afternoon) and only had so much I that could spend. The gentleman and lady behind the counter will never know what they meant to me this morning. Not only did they help me to find the soonest and cheapest flight possible, but they almost made sure it was as close to the embassy as possible. I cannot, in any way, express how appreciative I am to them. Once I compete my return flight with Spirit, I will not be flying with them again (something I have never said about an airline). Southwest, however, I will recommend all day long.

✅ Trip Verified | St Louis Dallas. The airline itself is not too bad. However, don't waste your money on early bird boarding. I purchased it from STL to DAL and ended up with B25 which you can get without paying extra. B25 is not early boarding, A1 through 60 will board first then 24 more people. So, by their definition being the 85th person to board is early bird. I called customer service and they explained to me that they just keep selling the early bird boarding no matter what it gets up to. No guarantee you will get in the A group. I feel like this is a dishonest business practice and somewhat deceptive. People assume if they're paying extra they will actually be getting on the plane sooner than most. Bottom line, do not pay for early boarding as it's pretty much a scam to make more money.

✅ Trip Verified | Austin to Chicago. Southwest is great at its best, middling at its worst. There are quite a few places where Southwest blows all of its American competition out of the water. No change fees, no cancellation fees, and no baggage fees. This is not found anywhere else in the US. The fares themselves are typically cheaper than other airlines, especially if booked at least one month early. Otherwise, fares are average. Customer service is quite good and the free drinks and snacks are satisfactory in today’s age. And finally, the seats on all of their planes have good legroom. One of the few negatives seems to be their increasing rate of cancellations in the past year. I’ve experienced three cancelled flights since last August, which is concerning. However, that’s not always within the airline’s control. Overall, Southwest is most likely the best airline in the US.

✅ Trip Verified | I had a flight with Southwest Airlines from Chicago to Orlando. The flight was cancelled at the last moment by Southwest. It was December 29th 2017. Being peak season and no other available flight, me and my family were left stranded. I was somehow able to reach Orlando by taking another airlines and flew back from Orlando to Chicago with Southwest. I requested for a refund of the amount for the cancelled flight from Chicago to Orlando. After 5 calls and 2 months Southwest only provided me a partial refund and fails to give me an explanation for the partial refund. The customer care representatives are very nice and keep on apologizing to me for not providing me with the right refund amount but fail to provide the complete refund. Every time I call I am put on hold for at least 1 hour for them to look in the matter and talk to the refund department. It has been a horrifying experience. I just hope they do not treat other passengers in the same way.