Southwest Airlines

✅ Trip Verified | Flew Southwest Airlines from Las Vegas to Dallas. Not the customer service of the past. I was at the gate with no announcements. They sold my ticket as I went to board and said I was too late. I was put on standby rotation out of Vegas and no seats were available because all flights were supposedly sold out for the day. This was the reoccurring message until I purchased another $1000s in tickets for the next day. Then and only then did they find openings to multiple direct flights out the same day. What a racket. No seats. Sell my seat. Buy another ticket. Then oh look there are seats.

✅ Trip Verified | Southwest Airlines lied for reasons I’m sure are related to not compensating individuals. They use the excuse of weather related issues. I know for a fact that March 20th, 9.20 am flight was canceled, while the rest of the day flights left Denver bound for BWI and BWI to Denver went on until 10.20pm. They then canceled my next flight at the same time, 9.20am the next day 1 hour later. Needless to say I spent two days in a hotel next to Denver airport. I spent over $700 for hotel, food, rental, parking, they hide behind the fact that they can say it was weather related, so they do not have to compensate anyone. I do not like liars, I will never use this airline again.

✅ Trip Verified | First time travelling with Southwest Airlines from Santa Ana to Houston. Online check-in in advance and everything else is processed super fast. What I love most about this airline is that they allow 2 pieces of checked baggage. I know that there are no seat choices and I have no problems with it. If you are in one of the last groups boarding, only midde seats are available. Staff were nice and had a great sense of humour.

✅ Trip Verified | Left KC for Philadelphia via STL, on time, sat by the runway for 10 minutes then returned to the gate because of a bad pressure reading. Maintenance took care of the problem and we were on our way. Delay caused us to miss our connection to Philly by 5 minutes. So a great counter agent in STL, got us on a plane to Chicago after a 3 hr wait so we could get on a plane to Philly. So, on to Chicago. Arrived in Chicago and onto the plane after 2 more hrs wait. Onboard plane, waited nearly another hour for a customer running late for a connecting flight. Kinda like my flight from KC was late. After almost an hour, customer never showed. So thankfully, Southwest Airlines decided it was time to get their plane in the air. We arrived 13.5 hours later and 8 hrs late. So you would think nothing could go wrong on the scheduled return of Philly to STL to KC. Supposed to leave at 1.30 pm now leaving at 5pm. And to thank us for flying, they have given us an extra flight. Since we will now miss the flight to KC, Southwest has given us an all expenses paid flight to Chicago to catch a flight to KC. This will put us in KC at 12.20 am. 7 hrs late. I think I will rent a car in STL and drive 4 hours to home. $120 broker but in bed 3 hours sooner and 2 less flights.

✅ Trip Verified | Mexico City to Boston via Houston. Our Mexico City experience wasn't too great! We were NOT informed about a change of flight departure, so arrived in time, but the flight was an hour earlier. When the airline personnel finally came to the desk, they helpful as far as they could be and got us on the next flight. However, in Houston, the staff were terrific! Got us a hotel, a meal ticket and onto a good flight the next morning. They went out of their way to help us and I want to thank them. We had not flown Southwest before, and I'm glad we did this time.

✅ Trip Verified | Continue to be impressed by Southwest. Boarding process is straight forward and smooth. Those who give negative reviews about the boarding process should have reviewed this before booking a flight. It is well known in the industry that Southwest doesn't do assigned seats. If you don't like it, don't complain or don't fly Southwest. Anyway, the cabin staff are great and always in a fun and good mood with the passengers. All Southwest planes are the same regardless of route so carrying on is no hassle. Flights may be a tad more expensive than the others but you do get 2 free checked bags if you wish, plus their service is the best between the big airlines. I will continue to fly Southwest time and time again.

✅ Trip Verified | We were originally scheduled to fly from Denver to San Antonio via Houston Hobby, but our first leg was delayed, which meant we were not able to connect to our second leg on time. Despite flying on Christmas Eve, customer service was excellent in dealing with our issue. We only had to go to one counter and the lady was extremely efficient in helping change our tickets. She was able to squeeze us onto a direct flight to Austin that was leaving within 10 minutes of visiting the service desk. Our baggage ended up on the original flights, but customer service was helpful over the phone in retrieving our baggage. It's one thing for an airline to fly you from point A to point B, but it's a whole other ballgame when airlines need to troubleshoot in times of trouble. In this particular instance, Southwest pulled through and I was impressed.

✅ Trip Verified | Las Vegas to Phoenix. The worst flying experience ever. 3 hr late in 45 min fly. Disrespectful employees. When I asked the counter person how come 3hr late The answer was "do you want to go to Phoenix or not" After three hr late and sending me from one gate to another. I was frustrated and I complained, the answer was the same "do you want to go to Phoenix or not" this time from different person.

✅ Trip Verified | Minneapolis to Phoenix. Terrible, awful, not enough words to describe the ridiculous boarding process. Do not fly this airline if you want to sit next to your travel mate because you will end up in a middle seat every single time. Extremely rude staff at every turn - in the terminal was the worst.Even the flight crew was rude. I fly Alaska Airlines regularly and love it! Avoid Southwest at all costs.

✅ Trip Verified | Albany to Denver. This company rips you off with no remorse. Do not pay for early bird seating. $15 per person gets you nothing more then booking a regular economy ticket and they refuse to refund the money or give drink vouchers or anything. It is a very deciving upgrade they use to make extra money. The woman on the phone was very rude and I will never take this airline again and I dont recommend you do. This experience shows corporate greed to a tee.