Southwest Airlines

TPA-MSY. I love the fact how the first and second bag are free - and they gave us our boarding passes and took our luggage away when we were still outside. The boarding and seating was a bit crazy but managed well. The small snacks were nice and great service.

The service is about the same you would get at a decent restaurant seats are soft snacks are tasty no entertainment but no big deal. The flight was smooth and enjoyable. When we were in Baltimore our plane got delayed by a storm in Panama city Florida. At least our bags were free!

Baltimore to Buffalo. We were very concerned about being able to deal with my mothers handicaps. From entering the airport in Baltimore to meeting our pick up in Buffalo Southwest was extremely helpful throughout the entire trip and made us very comfortable in our travel. I was very anxious about taking my mother on this trip and they truly came through for us. Thank you Southwest.

After flying several other airlines to/from locations Southwest does not serve I am reminded how great Southwest's business model truly is. They are reliable honest easy to work with friendly and make travel less stressful. I try to fly Southwest to ensure I don't battle the stress of other airlines.

Manchester (MHT) to Norfolk (ORF) Business select. Multiple children and elderly on the flight but it was vacation week. Flight took off late landed on time. I would not pay the 225% extra for the BS fare versus the wanna get away fare due to what you receive for that increase but work takes care of it as it is for business. The free drinks are nice even on short hops form BWI to ORF in BS. Only major complaint to Southwest Airlines do not board anyone ahead of Business select class unless they pay the same fare or please place them in rows 4 and up. When you pay $230 for Business select you should board the plane before anyone else especially if they only paid ~$89 for their ticket.

Midway to Washington on very full and very cramped aircraft in cramped seats. I would not care to sit like that for more than a couple of hours. It's efficient cheap and easy to use and fine if you are of slim build.

MDW-BDL-MDW. Checkin was fast and so was boarding nice B737. FA's talkative nice low cost airline where bags fly free. Seats comfortable typical American snacks served.

Baltimore to Boston. As soon as my flight was cancelled during the recent blizzard the agent confirmed me on a flight leaving in 5 minutes to Providence RI while the gate agents for the Providence flight held the flight for me. The flight to Providence RI still arrived pretty much on time despite the blizzard. Southwest delivered my bags to my door the next day. Everyone was courteous from check-in to arrival. I thought this was excellent service and much better than service I have gotten on the major airlines when things go wrong. Also no fees for bags no fees for drinks and pretzels onboard and I hear there are no change fees on this airline either.

Denver to San Jose and back. Did not mind grabbing whatever seat as I felt it brought out the best in most people. The staff was friendly seats were for the most part comfortable. All but the back row as those seats do not recline. The only real issue I had was that when we checked in to leave San Jose our tickets Picked up at terminal read gate 22 as well as the board. Yet some time between then and the flight the gate had changed to 23. If I had not struck up a conversation with the gentleman setting near me I would have not know until I had missed my flight. My suggestion is with your computer system you should know if a passenger has checked in before a gate change. Please make an announcement at the old gate of the change.

MDW-MCO-MDW. Traveled with the family for a quick Disney vacation. Flight out on time and even with kids had no problem sitting together. On return we took advantage of the Southwest off airport check-in location in Lake Buena Vista so got the bags checked and boarding pass and even though the flight was delayed on the return we only had to get to the airport 45 minutes before our flight and were able to go straight to the gate.