Southwest Airlines

Not Verified | Reno to Philadelphia via Chicago. Our flight was delayed in Reno by nearly 2 hours because of weather. Yes you cannot help that, but Southwest employees ensured us that our connecting flight in Chicago would hold for us and the rest of the people making this connection. Once we arrived in Chicago we found out the flight did not wait and the next flight was in the morning and were told our checked baggage would be there in the morning as well. After roaming the airport all night because we weren’t provided a hotel because it was weather related the time came to finally board our plane. Once I arrived in Philly I found out my baggage is missing. Rude customer service at the baggage claim by southwest. I also called Southwest baggage claims to see if they were able to track my bags. I was told that was coming in the future - why are there bar codes on our luggage if they do not track it? Why do we put our email and phone number on our bags if they don’t call you to tell you where your things are located? Straight trash. I will never fly Southwest Airlines again nor will I recommend them to anyone. Rude customer service that lies to you and doesn’t care about your stuff.

✅ Trip Verified | You know this by far is the worst airline, yes you get 2 bags free but you have to wait for all the people that take advantage of the preboarding with 1 white pass who bring an additional 10 people. You pay extra for early bird check in still have to wait - what's the point. My flight had a 1025 pm take off we didnt leave till midnight. I will never book another SW flight. No Sorry for the inconvenience. Just Sad

✅ Trip Verified | Providence to Orlando. Waited hour and a half before finally taxiing to take off. Then, only after we were in the air for 30 mind, they announced they forgot to mention earlier that the wifi wasn't working. The seats are ridiculously close to one another, so much so, that the tray pressed against the average adult's stomach when in the lowered position. The aisle is so narrow, even our skinny six year old daughter has difficulty walking down it facing forward. You have to shuffle sideways the entire length of the aisle. Between the aisle size and lack of space between seats, they really manage to cream as many people onboard as possible. In the bathroom, you have to hold the toilet seat in the up position, otherwise it falls down. Which makes it difficult to use the bathroom, steady yourself, and hold the seat up. The faucet of the sink sprays out so hard, it splashes onto you. Overall, it was the second worst flight I've ever been on, (and I can say with confidence that I've flown at least a hundred times on my lifetime). The only worse flight I've been on was also a Southwest flight. Between their standard policies of poor service, unassigned seats, and parts flying off their aircraft; and all of the aforementioned problems, I can't discourage using Southwest strongly enough.

Not Verified | I flew Southwest from Detroit to Atlanta and later Atlanta to Houston. They were fast and excellent flights. Our Atlanta to Houston flight was very bumpy and had some of the worst turbulence I've ever experienced, but that isn't the pilot's fault. The flight attendants were very nice and Southwest offers free drinks and snacks as well as a free live TV system through their WiFi page. My only complaints are their comfort and their baggage handling. My light pink suitcase came back with one side nearly black, and when I flew American a few years to Phoenix my bag was not that ruined and my Phoenix flight was a shorter trip. I haven't flown any airline besides Southwest in the last 5 years and for domestic flights I don't plan any other airline to take their spot as my favorite airline.

Not Verified | I fly to and from Chicago and Phoenix Az a lot since we purchased a retirement home in AZ. My mother is 85 years old and I go back and forth every month to help her with Doc appts etc, as she does not drive. I had book a roundtrip ticket to fly to Chicago for May 23, 2018 and a return flight back to Phoenix on June 16, 2018. As the time got closer my husband decided to drive to Chicago so we could stay for the summer. We have two dogs so that is why he wanted to drive. We left Phoenix on May 19th it's a 3 day drive. While on our drive I didn't want to forget to cancel the flight so I decided to do it on my cell phone. Well anyone who has a cell phone knows that when you are traveling signal is not the greatest and in some areas not at all. I tried multiple to cancel my flight on my phone but I guess due to the signal it didn't go thru. I decided to screen shot my attempt at cancelling and would try again once I was at my destination on a landline. Well I forgot. I made a mistake. While here in Illinois on the 23rd of May I received an email from Southwest stating I was a no show for my flight. I immediately got on the phone trying to explain my situation to no avail. I was told because I didn't cancel my flight It cancelled the entire reservation, which is totally not fair. I agree that they didn't have to refund my flight to Chicago, but I also lost money for the flight for June. I am a regular customer I fly Southwest a lot since 2015. I only use Southwest, I sit there and read in the magazine all these great stories, this time my story is not so great. I have tried everything possible to get this rectified and nothing. I am totally disappointed in this airline. If I could tell the world my story I would, but my advice is never book a roundtrip ticket and never try to do anything on a cell phone while traveling thru the mountains. As for forgetting to do it later, It was a mistake on my part I am human. Sorry Southwest you don't get a kudos from me!

✅ Trip Verified | The airport we arrived at Midway at 11:30 and I saw there was a flight at 1:05 leaving for Cincinnati and I went and asked if I could get on it. Originally told that there may be a fee but she called someone and said wait right. She said closer to flight time we are going to be looking for volunteers anyway as your flight is overbooked. So she said if you wait close to 1:00 I can move you and give you $800 credit per ticket too, but be patient. So I was waiting and when it came time and got close I then saw a shift change and they were talking and the original worker said they are right there. Then the plane was almost boarded and she said are you needing something. I told her we are the Cincinnati couple her response was looking me dead in the face and said o we don't do that. So I left nicely and then time for our flight came and she then asked me to move to a 10:00 pm flight instead of 3:00 and if I take it now I would get the vouchers still if not I might get kicked off this flight anyway. Excuse me but I tried to help you and keep you from having empty seats in the air but you told me you don't do that. Now you are threatening to bump me. Now I have filed multiple complaints with this company and they have told me sorry their employees should know better and they will work on their training tools and also that I am not a high enough tier for them to worry about. Thanks Southwest but I don't think so not anymore. Tried to help you and got slapped in the face!

Not Verified | Oklahoma City to Orlando. Never again will I waste my time or money with this joke of a business. It has now taken me 2 days to go on my vacation in Orlando. Yesterday my flight was delayed causing me to miss my connecting flight. So SW put me on a 6am flight to Dallas, then to KC only for the plane to break and now I’m stuck in KC. I’m farther away from FL than I originally started, I’m over this vacation. I fly back on Sat and I won’t get there until Thursday now - poor business. They’ll never get another dime from me.

Not Verified | This has to be the worst airline when it comes to their policy on refunds. I paid for a flight nearly two months in advance for two people. The person I was going with told me a month in advance that they will no longer be able to make the trip so I had to get them taken off the reservation. When I called them to let them know I needed to take the person off, they told me that the amount I paid for the ticket will go to that person to use instead me; the person who paid for the tickets. I truly do not understand how this makes any sense. They didn’t even try to do anything to make it right after being a preferred card holder and spending multiple dollars with them. I will no longer use their services any longer.

✅ Trip Verified | Southwest Airlines has always been my go-to airline, until today. I recently had to cancel a flight for my husband due to injury about 2 weeks prior to our trip. My husband rarely travels, and I paid for the trip with my credit card which gives us further travel rewards. I was offered travel funds for the cancelled trip, and since I travel all the time planned to use them for a flight for me. What Southwest fails to mention is that the person who paid for the trip is not the one that is allowed to use the funds, its only the ticketed passenger. The lady I spoke to in customer service was extremely rude and told me the policies were clearly stated on the cancellation email (I looked- they are not). It is the worst customer service I have ever experienced from a company to date. I travel a lot and would rather take my business elsewhere then ever deal with such rude, hostile customer service again, especially from a company who prides themselves on transparency when that clearly is not the case! Do not waste your time with this company ever again! They've lost a long-time, loyal customer over this and you better believe I will tell anyone who will listen about their terrible customer service.

✅ Trip Verified | Phoenix to Chicago Midway. Yesterday (June 25th) I was on WN 637 and the airplane had some major matenainence issues. I was one of at least 20 in wheelchairs, and fortunately we were boarded on the aircraft first, while the problem was taken care of. Our flight attendant was so gracious in greeting us, and for the time of more than an hour, she warmly took care of us and that time, really "flew by". She and her crew gave us water, etc, to make each of us more comfortable and that warm and lovely smile really meant a lot to each of us. Southwest is still one of my favorites, and in so many ways your expertise has progressed, and your standards are above the other airlines. I will always remember her, as one of the best flight attendants i have had over the years.