Southwest Airlines

✅ Trip Verified | I was due to fly with my son from Houston to New York for his birthday. My first flight was cancelled, these things happen so I postponed our trip by 24hrs. Same itinerary just delayed, then again today they cancelled my flight. They have no ability to re schedule and the customer service rep I spoke to shouldn’t be allowed to speak to customers. The reason I was given, they are canceling flights in case of thunder storms in New York later today. Utter nonsense. I’ve rebooked with United, twice the cost but at least we might get there!

✅ Trip Verified | Louisville to Sacramento via Denver. I have had 2 flights cancelled on my last 2 trips. 10 days ago flight from bwi to sdf - (this was a two hour trip that turned into a 13 hr trip). Today my 6 hour trip turned into a 12 hour flight. Both flights were cancelled due to weather. Checking the radar and all is clear.

✅ Trip Verified | Kansas City to Tampa. Three flying at different times. My children (10 and 12) went solo to Florida and I wasn't able to get a security clearance to go to the gate from Sky Cap because the Southwest rep was missing. My flight down two weeks later was delayed an hour and had two gate changes. The airline lost the kids' luggage during their flight back the following week. They found it at 2pm, was given a time frame of 4-6 hours. Still missing at 8pm, was given the name and phone number of the delivery man. Called at 845, was told that I had the wrong number when I called (I had confirmed the number). Called customer service again, was given a 10pm delivery time instead. Have another hour to wait before I call again. Asked what happens if he doesn't show up, the representative said, "I really don't know." Not feeling well about the amount of money spent on all of these flights at the moment.

Not Verified | We left Austin at 5.30 am on Thursday 7-12-18, got to Baltimore approx. 9.50 am. Flight got canceled and we spent the rest of our day tracking down our luggage. Our final destination was Portland, ME, but we ended up in Manchester, NH. Had to pay for a hotel room and pay for a rental car to get to Portland the next day. The vacation was going fine until we got to the airport today. It's happening all over again. Flight was delayed over 3-hours and we are missing our a joining flight. Paying for a hotel room again, missing work tomorrow. Southwest doesn't seem to care. What money we thought we were saving with Southwest has ended up costing us almost twice as much. Will never fly Southwest again. It's not because of the mishaps, it's because of the lack of caring. I do have a choice when I fly and I will exercise that choice the next time I fly. One Unhappy Customer.

✅ Trip Verified | Baltimore to Panama City beach. This has been the worst flight experience with southwest and will not book again. First, after 2 months of having a flight booked they changed the schedule which had an arrival difference of 6 hrs and took over 2 hrs on the phone to have something done. Next, we arrive on time for our flight and are told the flight is delayed because there are no flight attendants available for our flight. This airline is a joke. Obviously customer service is there last priority and they act like they are doing you a favor. Thanks for the wasted vacation day southwest. You sure know how to waste someone’s time at our own expense.

Not Verified | This will be the last time I fly with Southwest. The lack of customer service I experienced was unbelievable. They cancelled our flight and the next available flight was 10 hrs later. The woman who rescheduled our flight didnt mention that our bags had been pulled and we would need to collect them at the baggage claim. Also, when i asked about meal vouchers, they said they only give those out for mechanical issues not weather related. Southwest makes the customer feel solely responsible for fixing their idiotic mistakes. How about you take some responsibility and make the consumer feel valued and appreciated. Apparently my time isn't worth a knowledgeable employee or 1 free meal.

✅ Trip Verified | Flew from BWI to DAL via HOU and then DAL to BWI. My first time flying on Southwest definitely had some odd occurrences. Flying to DAL from BWI was uneventful, but for some reason before we headed to the airport I received an email from the airline saying that our flight was late. But at the airport the check in staff said that the flight was on time. The problem came on our return flight. our flight from DAL to BWI was supposed to depart at 5:50 pm CST, but I received notification that the flight was going to be delayed by 90 minutes. At the airport the delay became two hours and then two and a half hours! There was no explanation from Southwest of why this was the case as the weather in Dallas was fine. By the time we finally took off from Dallas our flight was delayed for three hours with no explanation from Southwest why this was the case nor an apology from the crew. According to my Flightradar 24 app I was able to determine that the plane started from Phoenix, then flew to Reno, and then flew to Dallas and was delayed by two hours from the beginning. At least Southwest could've brought out a spare plane for the flight to Baltimore if they knew the airplane was behind schedule. I sent a complaint via Twitter and did receive a voucher from Southwest, but at least they should've provided more information with regards to the status of the plane.

✅ Trip Verified | Denver to Las Vegas. This is the absolute worst airline I’ve ever given business to. Open seating is a joke unless you’re traveling alone, their app is completely worthless since you still have to go to a desktop site or kiosk at the airport, and if you are more than a 30” waist size you will be touching the other people in your row, who thanks to open seating are not your spouse/children if you aren’t in boarding group A. I understand now why the tickets were cheaper than the other airlines, it seems likely they are starving for business since I can’t imagine ever booking with Southwest again.

Not Verified | Portland to Florida Beaches via Baltimore. Our daughter was flying home on her birthday. As a preteen this was not her preferred date of travel but it was the best date for our family. The flight attendants not only helped make her birthday special by singing to her, but they created a special birthday crown, had the cabin turn on their call buttons lights as candles and invited the entire plane in singing happy birthday. The crew was happy to be at work even though this was their last flight after a long day.

Not Verified | Reno to Philadelphia via Chicago. Our flight was delayed in Reno by nearly 2 hours because of weather. Yes you cannot help that, but Southwest employees ensured us that our connecting flight in Chicago would hold for us and the rest of the people making this connection. Once we arrived in Chicago we found out the flight did not wait and the next flight was in the morning and were told our checked baggage would be there in the morning as well. After roaming the airport all night because we weren’t provided a hotel because it was weather related the time came to finally board our plane. Once I arrived in Philly I found out my baggage is missing. Rude customer service at the baggage claim by southwest. I also called Southwest baggage claims to see if they were able to track my bags. I was told that was coming in the future - why are there bar codes on our luggage if they do not track it? Why do we put our email and phone number on our bags if they don’t call you to tell you where your things are located? Straight trash. I will never fly Southwest Airlines again nor will I recommend them to anyone. Rude customer service that lies to you and doesn’t care about your stuff.