Southwest Airlines

✅ Trip Verified | Oakland to San Diego. I missed my flight and Robert from Southwest San Diego helped me get to my destination. He issued me a standby ticket, but later as I was waiting outside for a ride back home, he found me and handed me an actual ticket. He helped me during this difficult time and I am so grateful for him.

✅ Trip Verified | Orlando to Colombus. Today when I was flying on flight 1490 I had the best time because of an awesome crew and pilots. There was one individual who made the flight very enjoyable, a flight attendant on this flight. He could not have been more awesome or more funny. Loved having him as a flight attendant

✅ Trip Verified | Sacramento to Houston via Los Angeles. This airline had me and 50+ passengers delayed for over two hours due to mechanical issues. Don't you think you should get all of us paying passengers to a different, safe and working airplane? The fact that I have waiting over 2 hours because this unorganized airline either doesn't have enough working planes or don't care enough to get us moving.

✅ Trip Verified | Charlotte to Minneapolis. Our flight was delayed due to other issues than weather leaving Charlotte this evening. In trying to determine whether to book a new flight in Charlotte we asked the staff. We were told that we had ten to fifteen minutes and should sit up front and run to the next concourse. We did not know it was on the other side of the airport. So we upgraded sat up front and ran to B22 in Chicago Midway to make our connection home to Minneapolis. Even though we made it to the gate and saw the plane sitting there, we were told that it was gone and we had to book a flight 3 hours later. And we needed to go back to where we were told to run from. There was no communication to the gate that passengers were running across the airport. This airport is the worst Southwest hub in the world and this was the second and last experience there. Southwest can do better than this.

✅ Trip Verified | Louisville to Baltimore via Portland. Best flight ever. We did have a slight delay in initial take off due to a light being on but the flight attendants were great, funny, kind and made the experience excellent.

✅ Trip Verified | Houston to Norfolk via Baltimore. I flew out of Houston, TX to Norfolk, VA on 5Oct and was to return on 12Oct. My Daughter's 2nd Birthday was on the 7th of Oct. I went to the gate on the 5th for my departure, nothing was said about having to pay for my daughter's return flight because she was "2" now. I go to the airport to depart and was rudely told I need to pay for her ticket, and that the information is on the website - and that she is "Sorry I didn't read it". I would assume being in customer service and knowing the regulations that it would have still been told to me when looking at my daughter's Birth Certificate and seeing she turns two within the time of my stay in VA. I called the airline and they told me that I have no choice but to pay $243.80 for my daughter to fly back. I didn't anticipate the money and didn't have it. I had to miss my flight, and go back to a friends house that I stayed with. I didn't have a rental car anymore because I had to turn it in, so I had to wait for someone to come & get my daughter and I. After I got to my friends house I called and spoke withthe Customer Relations Dept and she said she was sorry about my situation and that I could apply for a donation ticket back. I went to the website and read that SWA gives away 40,000 free tickets a year to "those in need" but the request can take 6-8 weeks. I have a job I had to get back to, didnt have enough diapers, or anything to continue my stay. So, I called them back. Again, "I am sorry, but there is no way around it- you'll have to pay". I told the agent I can pay on the 19th, but will it still be the same amount of money for my daughter to fly back, and how much will it cost to change my reservations. She said they can't guarantee the price will be the same, and that she didn't know how much more out of pocket I would have to come out. I live paycheck to paycheck. I only went to VA because my oldest daughter gave birth to my first Grandchild, and it was important I would be there. I could have left my daughter with my Husband while I was gone if I would have known I had to pay for her return flight back. But since I was stuck there, no one cared and upper management that could have helped me, and also didnt want to get on the phone themselves did not help, nor care I was stranded without a vehicle and no place to go with my 2 year old daughter. I was fortunate enough to reach out to distant family and borrow the money to fly back home with my baby. I have never flown with SWA before, I always chose Delta - and from here on out I will stick with Delta. Not only are the flight attendants rude and their customer service is completely incompetent- they honestly have no heart or no care in the world. The Customer is not their priority.

✅ Trip Verified | Norfolk to Boston. When connection flight was delayed due to weather, Lynn was able to help me book my connecting flight in order to make my arrival time within 15 minutes. Mother Nature saw fit to delay us again but she went out of her way to help me even after a colleague said it wasn’t possible. Thank you, you are the best at customer service.

✅ Trip Verified | While traveling from Los Angeles to Denver, I requested to be put on stand-by, as an Southwest A List Preferred, the agent told me I was first on the list, but it was a full flight so there was no guarantee, which I understood. A few minutes later, while I was standing by the podium, I saw a lady ask the Agent to also be put on the A List Preferred stand-by list. This person was traveling with two other people that were not A List Preferred. The Southwest agent immediately gave this person a boarding pass, because she was traveling with two people that paid to get on an earlier flight. I find this practice very unfair to give preferred preference to another A-List Member because they were travel with two other people.

✅ Trip Verified | Tampa to St Louis. I’m disappointed in this airline. The last 2 times I’ve flown with them my flight has been significantly delayed (at lest an hour each time). Last time a drunk person that wouldn’t leave the plane and never should have got on. This time because a captain wasn’t there? And only when leaving St. Louis, never when leaving Tampa. It’s been my airline of choice for years but considering when I can’t rely on departure time to find another airline.

✅ Trip Verified | Denver to Los Angeles. Worst airline. Extremely inflexible! Had a flight booked from Denver to Los Angeles, booked the flight early and did not pay top dollar. We wanted to leave on a earlier flight and called the airline and they had 8 open seats. They wanted to charge me $500+ to change the flight to the same exact flight but two hours earlier. They person I spoke with said we can try to go to the airport early and see if they would accommodate us. Went early and they said no - we didnt pay enough for our tickets. They said if our flight is delayed they would change it. Our flight was delayed 10 mins but they said had to be 15 minutes. Had to wait 2 hour, even though there were 8 open seats on the earlier flight. The manager was extremely rude.