Southwest Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1086 reviews
5/10
3 star Skytrax Rating
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1/10

Southwest Airlines customer review

(United States)

Roundtrip between Baltimore and Greenville SC. Had to leave very early and change in Chicago on the way out which does not make sense. Dislike the general admission seating cattle call. Some passengers were very rude about it on the return flight. Will be sticking with United or another legacy carrier from here on out. Might pay a little more but would rather have a more comfortable flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
7/10

Southwest Airlines customer review

(Brazil)

SMF-ONT. Southwest is the only airline non-stop on this route. Check-in was fairly quick. We paid $10 for early check-in and still weren't near the front of the line but managed to get emergency row seats. Service was fine. Nothing special but flight was just an hour long. Flight was on time and our luggage arrived safely.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
2/10

Southwest Airlines customer review

(United States)

We recently traveled as a family of 4 with children aged 7 and 11. Due to the fact that there is no reserved seating we were forced to sit in 3 very separate places throughout the plane on both outgoing and incoming flights. Both flights were very miserable. Their rates may be low but do remember the old adage "you get what you pay for"!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

Southwest Airlines customer review

(United States)

Houston to Newark roundtrip. Two free 50lb checked bags and a carry on and large purse. Staff are friendly planes always clean and leg room is good. They have been updating their fleet with newer restrooms cabin interior and wifi. They give free soda juice water and snacks. Charge for alcohol and energy drinks.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(United States)

IND to MSY with a layover in MCO round trip. Flight attendants had conversations with passengers which gave all 4 of my flights a friendly atmosphere. All but 1 of my flights arrived early. Make sure you check-in as soon as you can so you aren't stuck with a middle seat.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Southwest Airlines customer review

(Australia)

LAX-LAS. Flight left/arrived on time. Quick 45 min flight from LA to Vegas free drink and snack served. Leg room ok as flight was completely full. Southwest allow 2 free checked bags as opposed to most other US airlines who charge for checked baggage.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(Canada)

BUF-LAX (via PHX) SAN-SFO and SFO-BUF (with a stop in MDW along the way). Paid $125 each way between BUF and LAX and between SFO and BUF and $49 for SAN-SFO. Fare included 2 free checked bags. Excellent value for price paid! All my flights arrived early and were operated by newish 737-700's. All flights (except SFO-BUF) were packed but I got the bulkhead window seats which were very comfortable. FA's were friendly especially on the BUF-PHX and MDW-BUF legs. Having Internet on my long return flight made the time fly by and for the most part it worked very well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(United States)

SJC to SNA return. I checked in online for both flights early enough to get an "A35" boarding position for both flights and that was good enough to get seats in an emergency exit aisle with great legroom. Both flights on time and flight attendants efficient and friendly. There is no inflight entertainment unless you bring a laptop to use their WiFi and you still get a free soft drink and peanuts/pretzels. Being able to check-in a suitcase for free is fantastic nowadays! I would rate the seat comfort very good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
8/10

Southwest Airlines customer review

(South Africa)

Chicago Midway to Boston return. Flights operated by a relatively new 737-700. Both on time. Leg room is generous for a low cost carrier. Flight attendants were polite and efficient. I was allowed to check in two 50lb bags for free and to take a carry-on bag as well. Seats were comfortable and leg room decent especially for a low cost. We were served a complimentary snack and offered non-alcoholic beverages with free re-fills. Boarding was efficient. My only quirk with Southwest is that they do not have assigned seating hence getting a preferred seat is tricky unless you pay the extra $10 and get early boarding. I had not done that but in hindsight I think the extra $10 is well worth it (especially if you want a window seat). I highly recommend Southwest due to their efficiency friendly staff and complimentary beverages.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(Canada)

BUF-TPA return flights on time. B737-700 to Tampa and 737-500 back to Buffalo both quite clean although B737-500 showing its age. FA's friendly especially on the way back to Buffalo. The extra $10 for early boarding was well worth it on return - ended up with a mid "A" boarding group number and got the Exit seat with about 3 feet of legroom in front - if you're tall this is the seat you want. My home airport is Toronto but I'll drive to Buffalo for fares that are generally half the price of flying out of Toronto.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes