Southwest Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1072 reviews
5/10
3 star Skytrax Rating
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9/10

Southwest Airlines customer review

(United States)

Besides the obvious advantages of reasonable prices 2 free checked bags and free coffee tea water soda and snacks on flights what you need to know about Southwest is that they are almost always on time and quite often arrive early. We have never had a problem with luggage - checked or carried on. Flight staff are pleasant Seats aren't the roomiest ever but flights aren't that long.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
5/10

Southwest Airlines customer review

(United States)

I fly Southwest frequently and until my most recent flight I have been a satisfied customer. Last flight was my first on a plane with their redesigned/reconfigured interior. There is simply less legroom with the new seat configuration. I was cramped and uncomfortable. The seats themselves are very nice but if you are 6 ft or taller you will be uncomfortable. The purpose of this review is to simply give a heads up to people whose height might make a long trip very uncomfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(Australia)

Recently took 7 Southwest flights within the USA and could not complain about one of them. They don't have select seating but as they are usually short flights it doesn't matter. All flights were on time and the staff very friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
5/10

Southwest Airlines customer review

(United States)

LAS-OMA-LAS. I like flying Southwest because it's the most hassle-free airline in the US. However the plane I took yesterday was filthy and I am not talking about dirt from the last flight. This dirt was on the carpet and side of seats. Food particles dried up soda chewing gum etc. Keeping a cabin clean is easy and should be paramount.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(United Kingdom)

Newark-Denver return. Outbound flight on time checked in easily online and bag drop and boarding was swift. Cabin crew were excellent and very attentive. Complimentary drinks were great and snacks were good. A meal for the 3.5 hour flight would have been more substantial. Flight back was 3 hours late. We checked in online without difficulty. Bag drop and boarding was just as swift and the crew were excellent. Legroom both ways was well above what you get with most low cost airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(United States)

My wife and I recently flew from Newark to Reno via Chicago (Midway) and then Reno to Newark with a connection in Phoenix. The boarding process was simple and quick flight attendants on all 4 planes were very courteous. Our plane from Phoenix was delayed 15 minutes however we landed on time. The other 3 flights all landed early. Pleasant experience highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

Southwest Airlines customer review

(United States)

Roundtrip between Baltimore and Greenville SC. Had to leave very early and change in Chicago on the way out which does not make sense. Dislike the general admission seating cattle call. Some passengers were very rude about it on the return flight. Will be sticking with United or another legacy carrier from here on out. Might pay a little more but would rather have a more comfortable flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
7/10

Southwest Airlines customer review

(Brazil)

SMF-ONT. Southwest is the only airline non-stop on this route. Check-in was fairly quick. We paid $10 for early check-in and still weren't near the front of the line but managed to get emergency row seats. Service was fine. Nothing special but flight was just an hour long. Flight was on time and our luggage arrived safely.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
2/10

Southwest Airlines customer review

(United States)

We recently traveled as a family of 4 with children aged 7 and 11. Due to the fact that there is no reserved seating we were forced to sit in 3 very separate places throughout the plane on both outgoing and incoming flights. Both flights were very miserable. Their rates may be low but do remember the old adage "you get what you pay for"!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

Southwest Airlines customer review

(United States)

Houston to Newark roundtrip. Two free 50lb checked bags and a carry on and large purse. Staff are friendly planes always clean and leg room is good. They have been updating their fleet with newer restrooms cabin interior and wifi. They give free soda juice water and snacks. Charge for alcohol and energy drinks.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes