Southwest Airlines

Not Verified | The flight attendant on flight 3641 was amazing. Especially the one manning the back of the cabin. She assisted a young mother with three children the mother seemed overwhelmed and this flight attendant was able calm down the mother and settle the children in and create a pleasant flight bravo.

✅ Trip Verified | Delayed flight for no reason, no explanation, ac extremely cold, 2 babies crying non stop for 2 hours. Because of the delay I couldn’t get my car rental, traveling with my 4 kids , stranded at the airport until 7 am when they open again. Last time I do Southwest, never again.

✅ Trip Verified | Southwest Airlines are awful and I never want to book with them again. I booked tickets 3 months ago, missed my flight and they cancelled my flight back with no refund. My flight hasn't even happened yet. I told them I want to book the flight out again and they want me to pay for my flight I've already bought and then maybe I could get a refund. They said no promises. The flight hasn't even happened yet.

Not Verified | I lately tried to contact Southwest Airlines using their customer support variety however encountered lengthy wait instances that proved quite irritating. After numerous attempts with out a resolution, I decided to reach out to a different Southwest Airlines contact range at 1-855-550-0687. To my remedy, I became linked immediately to a customer support representative with none wait time. This enjoy highlighted a tremendous inconsistency in their customer service accessibility. While I appreciate Southwest Airlines for his or her finances-pleasant alternatives, the long wait instances on their number one customer support line may be a main inconvenience for passengers seeking help. I inspire Southwest Airlines to streamline their customer service methods to make sure that every one clients acquire well timed and powerful help. Overall, my enjoy was improved by way of the spark off help from the change contact, and I hope destiny interactions are further green.

Not Verified | I bought half a year ago a flight for $500 to Chicago, MDW. That is a 45 min. flight without any issues. However, the day of checking in they cancel my flight and put me on another one that I can't possible rearrange due to my work commitments within hours. Southwest are worse than any profession I have seen. They sell you a product and in fact they try to upsell you with this an that, more legroom, more luggage allowance, and if you then still can afford the extra premium to make your flight insured and exchangeable, you can actually act on your rebooking and do something about it. That was not the case because $500 was not enough to give me the rights to complain or ask for reimbursement or ask for a free rebooking. So, I am stuck with a business day that is completely ruined from one minute to the other, well planned by Southwest and delivered to me at the last minute on check-in day. Honestly, that was my one attempt to give them a chance to become my Airline after the pandemic, but after this disappointing encounter with Southwest Airlines, I don't think so. I'll pass on them gladly in the future.

Not Verified | MDW-DEN. A really uneventful flight which is just the way to go. Easy check-in with pleasant ground staff. On time departure, smooth flight with typical Southwest snack and beverage service. Flight staff pleasant. Entertainment/Wifi worked perfectly so watched a movie to pass the time. On time arrival in Denver which gave us plenty of time to relax and grab a bite to eat before our connecting flight. Nothing to fault on this trip.

✅ Trip Verified | Second time flying Southwest this year and a pleasure like last time. Checked in through the app 24 hours before also had the option to catch an earlier flight for free but opted out of that. Dropping my bag off at midway was easy and I was helped by an agent. The flight was delayed 30 mins but we still landed on time at LGA. The crew on this flight was wonderful and offered me a free margarita due to the delay. I do have to say some passengers decided they wanted to use the restroom after doors closed and we were about to taxi in which the crew nicely asked them to wait until after takeoff and two Dominicans started making an fuss and lying saying they were targeted just cause they weren’t white when I confronted them telling them it’s because the plane needed to taxi they hushed. Free soda and pretzels were offered, I had a sandwich I bought at the airport and the best part was I had the whole row to myself. There’s a huge selection of movies through their inflight entertainment and free text messaging. Ten out of ten on this short hop back to the East Coast.

Not Verified | Reno to Chicago. Convenient route that Southwest operates in the summer. We showed up less than 30 minutes before departure and were still able to check in and run to the gate and make the plane. It was a full flight and we were the last two on so our seats were not the best, but that was our fault. On time departure. Typical snack and beverage service. Ground staff and flight crew were all pleasant. Almost 4 hour flight was smooth. Wifi was a bit sketchy so I just listened to music. All was good and we made it to Chicago on time. And our luggage made it. We were so late checking in that we were given notice that our bags may not make it to the plane in time, but they did.

Not Verified | Incompetence across the board as always. Having to switch up their seat policy which is the only difference between them and other airlines is enough proof. Yet somehow they seem to mess up every single. time. They have no communication between airports, lose your luggage, non stop delays, cant even follow their own boarding arrangement, and the most incompetent flight attendants out of all the domestic airlines. If you've never flown them and you’re thinking about it, don't, save yourself the headache.

Not Verified | My dad and I traveled together for the first time in about 18 years due to a significant injury that left him in a wheelchair, paralyzed from the neck down. Given the level of support needed a fear surrounded travel for him. I've begged him for years to get out of the house and explore, some things may be limited for him, but travel did not have to be one of those things. And he finally listened! We took off on a direct flight from Buffalo, NY to Las Vegas to catch a show at the amazing Sphere. We were so wonderfully taken care of thanks to Southwest Airlines, they were beyond accommodating. They provided a great staff to support with transitions to and from his chair into the airplane seat, they were understanding, personable, and kind. They used great communications from one airport to the next so once we arrived in Vegas the other attendants and staff knew the level of support in which was needed. I am pleased with their service and because of the smoothness of the experience, I think it has opened the doors up for future travel for my dad. Thank you, Southwest!