| I have a Southwest travel fund for $167 that expires Sept. 17, 2020. I had planned to use it this Spring, until national restrictions due to Covid-19 prevented my travel. In May, a Southwest travel rep reassured me the travel fund expiration date was extended to Dec. 17, 2020. I was SO relieved because $167 is a good amount of money I didn't want to lose, and I couldn't travel again any earlier than October 2020. But when I tried to book my flight (in June), I got an error message that said my travel fund expiration date was Sept. 17, 2020. I immediately called Southwest customer service to explain that I was told the wrong expiration date by one of their reps and due to Covid-19 health concerns and regional restrictions, I can't use my travel credit until October 2020. FUN FACT: Did you know... Southwest is extending the expiration date for travel funds that expire between March 1 and Sept. 7, 2020, to now expire Sept. 7, 2022? That now gives travelers 2 YEARS to use their travel credit. I have to assume they've done this to protect the health of those Southwest fliers who don't feel safe flying any time soon and in the midst of Covid-19. What a nice, and very practical, gesture! Let me remind you my travel fund expiration date is Sept. 17, 2020. And because it falls 10 days later, my own health and safety is NOT prioritized by Southwest travel policy-makers. Instead, I'm forced to use my $167 travel fund by Sept 17, 2020 and risk not only my own health, but that of my friends, family and fellow fliers -- or it disappears forever. I spoke with several reps (including a customer relations manager) and none of them gave a damn that I couldn't use my travel fund, when I was initially told by one of their reps that it expired on Dec. 17, 2020. That doesn't sound like transparency to me!