✅ Trip Verified
| I've previously written about four negative experiences that I had in a row flying on SWA. I still had a small travel voucher that I didn't want to go to waste, so I decided to use it. My experience was average, I suppose. While I've also written generally glowing reviews about SLC airport, the SWA check-in staff at SWA were blasé. Not rude, not mean, but also not remotely interested-acting or helpful. Just robotic. I even get more helpful service on United (relatively speaking, and that says something). Same for the SWA gate staff. As for flight staff, the flight attendants were a mix of very cheery and upbeat (almost scarily so), or yeah, blasé and even kind of bossy to and barking orders at passengers. Not very helpful. At least the FA I had to interact with for the most part was the cheery and upbeat one. Once at Houston Hobby, it took almost 30 minutes to retrieve checked baggage from the carousel, while this may be more of a Hobby airport personnel problem, this is a problem that Southwest needs to address with airport management, as the airport is an airline hub. On the bright side, the plane was almost spanking new and very clean. The snack and Coke served were delicious. The plane was only about half occupied, though I don't know whether that has to do with bookings and demand, or with the fact that we're still in a pandemic. Social distancing was possible and enforced, as a result. Overall summary: at least this flight experience on SWA was average rather than hostile, so I guess that's an improvement for this airline. I still wouldn't recommend, as it will take many more average or above-average flights with them to convince me that they're not actually the worst airline in the USA (and I'm far more willing to fly on Delta or Alaska normally anyway for domestic flights).