✅ Trip Verified
| In mid September, my husband and I took a short flight from Oakland to Portland, as we were moving up to our new place in Portland. I packed my wedding flatware, which I use for special occasions in my check in luggage, thinking that if I added it to my carry on, they could consider it to be dangerous. Up to this point, the other issue I had with Southwest over luggage was a few years ago when they smashed up my Samsonite luggage from OAK to Long Beach. They did correct the situation by reimbursing me for the damage. However, when I arrived at PDX and our new place, I did not unpack all of my luggage immediately, since we had 4 bags between the two of us. A few days after we landed, I looked for my flatware and found it was missing, except for the butter knives. Someone took out the 12 dinner forks, 12 salad forks, 12 Soup spoons and 12 teaspoons, I called Southwest right away and was told that they would process the claim. When I called customer service, I begged and pleaded for them to find it and return it to me. I don't even want the money for the flatware, I just wanted the flatware because it was sentimental to me. SouthWest said someone could have taken it out of my luggage and not returned it to its place and that many times it ends up at a lost and found in Atlanta. Well, I put in a claim, sent a letter and asked them to check in Atlanta. ALL I wanted was my flatware. it wasn't extremely expensive, but it was Mikasa and it had been discontinued. They denied my claim and when I appealed the denial, they sent me a letter stating that they cannot reimburse everyone for what they "claim" they lost and hoped that I would not give them bad online reviews because of it.