South African Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 437 reviews
6/10
4 star Skytrax Rating
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9/10

South African Airways customer review

(Namibia)

Flew Business Class from Windhoek-Johannesburg on their new Airbus A330. The interior looks and feels quite new and all works great. They have full lie down beds which we didn't use as the flight was only 2 hours. The seats are very comfortable though with various seating possibilities. Service and food was 10 out of 10 but I wouldn't expect any less for Business Class. Would love to fly on Business Class on the A330 again for a long haul flight and I can only recommend it.
Seat TypeBusiness Class
Value For Money 12345
yes
3/10

South African Airways customer review

(Australia)

JNB-PER. No PTV screen general screens provided but with poor resolution for screens. Service after dinner was very haphazard. Food choices were limited.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

South African Airways customer review

(United Kingdom)

Domestic flights JNB/CPT return. The connecting flight from Johannesburg to Cape Town after a long haul from Frankfurt was fine. As it was midday a hot meal was served and the staff were very friendly and responsive. Drinks were good. SAA has a well earned reputation for hospitality but I think this depends on the crew. On return check in staff very good and facilities at Cape Town International are excellent. Also snack and drinks served. Really no competition for their European counterparts on domestic flights - so much better.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

South African Airways customer review

(United Kingdom)

CPT-JNB-LHR Business. Domestic lounge in CPT poor food and drink offers. Flights all running at least an hour late no information as to why or even boarding when it had started. CPT-JNB staff friendly and motivated but the cabin was unclean. Time consuming transfer Domestic to International at JNB. A346 to LHR was full food and wine selection very good well presented and the service pretty by interested crew not especially welcoming. Seat seemed to have a dip in the centre of the cushion when into flat bed leg space rather old fashioned seat.
Seat TypeBusiness Class
Value For Money 12345
no
7/10

South African Airways customer review

(Australia)

PER-JNB-PER many times and SAA mainly uses an A340-200 or A340-300 on this route. This means main screen movies rather than inseat screens with VOD. This week I had two bulkhead seats to myself at the front of economy. The TV above me was so washed out I couldn't see the movies but they were not the latest releases so I tried to sleep instead. The legroom for the bulkhead was less than many economy class cabins. The service was OK. Overall I think SAA is a good airline but not a great airline.
Seat TypeEconomy Class
Value For Money 12345
yes
na

South African Airways customer review

(United Kingdom)

LHR-CPT on A340-200. Seats rock hard the recline didn't work on my seat no PTV screens just one big screen for 40 people. Food tasteless and it was hard to get a drink when you wanted one.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

South African Airways customer review

(Germany)

JNB-FRA. Nice lounge in JNB. Very good meal quality and service. Exceptional staff in my opinion. They were always trying to provide attentive and personal service. Would choose SAA again.
Seat TypeBusiness Class
Value For Money 12345
yes
4/10

South African Airways customer review

(United Kingdom)

LHR-JNB return. Won't comment on delays or economy class space as all much of a muchness whoever you travel with. I found cabin crew to be uninterested in passengers and apart from serving the meals service non existent. Saw a number of people press the button and were not attended. When looking at the route map on the IFE I dont want to spend 4 in every 5 minutes being forced to look at leg exercises.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

South African Airways customer review

(South Africa)

CPT-Nelspruit . Check in agent very friendly. Through security in no time. BA-146 was very comfortable. 2 flight attendants smiling and professional. Meal was choice of smoked chicken or beef salad - the freshest salad ever eaten aboard. Free booze 2 x drinks run dessert etc. Pleasant 2hr flight.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

South African Airways customer review

(Australia)

Shocking A343 aircraft being used between Perth and Johannesburg - all signs are in Spanish and English. Broke down on take-off from JNB resulting in 3.5 hr delay with no disembarkation allowed. Very poor space between seats. Poor and limited entertainment system.
Seat TypeEconomy Class
Value For Money 12345
no