South African Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 437 reviews
6/10
4 star Skytrax Rating
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9/10

South African Airways customer review

(United Kingdom)

LHR-JNB-PLZ return. You know what you will get with SAA on this route: pleasant attentive staff good food and wine and the bonus of covers for the bed. Only two tiny gripes. I do not like the LHR Star Alliance lounge and the food on domestic flights is trying to be too fancy.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

South African Airways customer review

(Australia)

Johannesburg to Nairobi. No complaints. Wish that the lounge had some real food rather than day old vac- packed sandwiches. Inflight service ok happy to serve drinks on request; food while tasty was tiny in proportions. Despite having star alliance gold status bags not tagged which meant long wait in NBO.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

South African Airways customer review

(Germany)

JNB-CPT. The flight was full yet the cabin crew worked fast and efficiently. A small sandwich and a piece of cake were served. Beverages were also available including a bottle of water. I am 1.94m tall and I could stretch my legs thanks to the 34'' seat pitch. IFE only displayed the flight information on the short flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

South African Airways customer review

(Canada)

Johannesburg to Heathrow - delayed for 4.5 hours. Staff at the gate were either ill informed or chose to give intentional mis-information. There was a problem with a catering supplier. Rather than addressing the problem they allowed the problem to linger for over 6 hours causing huge inconvenience to many passengers. Not only was I delayed but missed my flight. Once onboard we were offered a flimsy and insincere apology.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

South African Airways customer review

(United Kingdom)

Cape Town to London. Nice touches made the 12 hour flight bearable: lots of drinks rounds through the night - bottles of water and cartons of juice refresher towels handed out prior to breakfast and complimentary hand cream in the lavatories. Crew were excellent very attentive and service with a smile.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

South African Airways customer review

(United Kingdom)

London to Cape Town. Online check-in worked well no queues at bag drop lots of desks open and plenty of staff. Boarding well organised and departure on-time. Pristine cabin on new A330-200. Legroom was good even when the passenger in front reclined. Seats were quite firm although this was easily remedied with a couple of extra cushions. Warm welcome from Cabin Crew. Comfort bags handed out. Excellent bar service choice of 3 entrées for dinner which was excellent in quantity and quality. Hot Breakfast equally good. Large 10 inch personal TVs and a wide selection of movies and TV shows on demand. All-in-all an excellent flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

South African Airways customer review

(South Africa)

JNB-BOM-JNB Business Class. SAA Baobab lounge quiet due to mid morning departure. Good choice of snacks and drinks offered. On time departure. Pre-take off drinks offered. Food of good quality and quantity. Seat very comfortable which converts to a lie flat bed. Padded mattress and duvet provided. Cabin crew pleasant kept the cabin tidy and offered refreshments. BOM-JNB: On time departure. Did not have dinner due to departure time. Again cabin and bathrooms tidy and clean. Landed early. Entertainment on demand adequate with a good selection.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

South African Airways customer review

(Kenya)

NBO-JNB-NBO in Economy Class B737-800 both ways. Both flights on time with friendly and efficient service from the cabin crew. I had pre-ordered a low-carbohydrate meal. Out of Nairobi this request was carried out. On the return flight again I received a tray with cake and crackers and the main course was a serving of white rice and beans. The cabin attendant seemed to have absolutely no idea what the problem was. IFE consisted of the same movie on both flights even though the inflight magazine advertised different movies into and out of Johannesburg on the 737.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

South African Airways customer review

(South Africa)

LHR-CPT-LHR economy class. Southbound flight was excellent thanks to the professional and enthusiastic cabin crew. Informative announcements from the flight deck helped. The return flight was not up to the same standard service was adequate they did the minimum with no enthusiasm. Overall though a good experience and SAA remain my preferred carrier on this route.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

South African Airways customer review

(South Africa)

Sao Paulo to Johannesburg. Not very friendly staff (two male flight attendants) dinner was pushed to be finished less than 2 hours after take-off after five passengers no beef only chicken and salmon. Did not notice any staff walking around the cabin during the night no beverages were offered. Breakfast also done in a rush just before landing. Nobody helped with bed linen etc. Quite sour service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no