South African Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 437 reviews
6/10
4 star Skytrax Rating
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9/10

South African Airways customer review

(Kenya)

NB-JNB-PER Return in Business Class. All 4 flights were excellent. The service was very good and food was also very good (though many dishes ex. JNB repeat). The lie flat seats are even better now with the mattress pad. Slept a solid 7-8 hours on each long haul flight. The crew were very attentive. In JNB they need fast track for J passengers.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

South African Airways customer review

(United Kingdom)

CPT-JNB. Business class seat 2A 737-800 flight lasting just around 2 hours. Seat comfortable similar layout to European airlines for short haul business class. Boarding quick although due to luggage offload flight delayed. Small meal served but nothing like the food served on SAA international flights. Flight arrived on time however spent another 30 min getting to the remote stand and bussed to the terminal which left little time to make my connection. Perhaps not worth the extra from economy fare!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

South African Airways customer review

(United Kingdom)

LHR-CPT A330-200 Business Class. Check-in at Heathrow simple and quick used *A lounge in terminal 1 which was fine. Boarding by class and seat number again very quick seat was pretty comfortable both for sitting relaxing and sleeping; however the cabin did seem a little cramped! I had dinner and breakfast and I must say both the crew service and food where top notch. Flight arrived 10 min early baggage was on the belt shortly after immigration! My only real gripe is the VOD for the 3rd time on a SAA flight my monitor did not work. Crew tried to re-boot but nothing.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

South African Airways customer review

(United States)

OR JNB to JFK. Airbus A346. Equipment was spotlessly clean and attendants were quite attentive. The food was as good as airline food can be perhaps a little better. Seats were very comfortable. The flight on time. Check-in was done expeditiously and personnel were efficient. I feel that this is an above-average airline and would not hesitate to fly SAA again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

South African Airways customer review

(United States)

J'burg to Washington DC. 18 hours of pure hell squashed into a tiny seat and could not lower the armrests without cutting into my side. I am not very large or overweight but could not get the slightest bit comfortable. The aisles were so narrow it was almost impossible to move around without bumping into a seated passenger.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

South African Airways customer review

(Portugal)

Somebody needs to place a warning about SAAs practice to overbook flights. In my case we are a family of 4 and on a flight from Johannesburg to Windhoek we were held by staff at the check-in counter for 45 minutes to ensure that we could not reach the gate in time. Only when the gate was closed we got our boarding pass. Only after many hours of discussion with the transfer desk and the supervisor on duty we got the hotel voucher and a flight the following day. At the hotel we encountered many fellow passengers who were bumped from their flights to London and Frankfurt including families with small children.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

South African Airways customer review

(United States)

Johannesburg-Washington DC through Senegal. This 18 hour flight would have been so much better had there been any leg room at all. I am only 5'3" and my knees were jammed against the seat in front. When the seat in front was reclined it was only a few inches from my face so I could not watch the video screen without reclining my seat as well. There was no food left by the time they reached my row for breakfast so we had bits and pieces put together for us. Flight over from JFK direct to Johannesburg was much better!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

South African Airways customer review

(United Kingdom)

LHR-JNB-CPT-LHR. Mainly business except domestic flight in economy. Flights were good and service exceptional. Flight out to Johannesburg - very attentive service each passenger in cabin addressed by surname flat beds very good with bedding supplied food good as well with IFE - although could be wider variety. Cabin full but staff and service levels high. Domestic flight JNB-CPT was excellent. Hot meal served and good drinks. CPT-LHR on new A330-200 was also very restful and flat beds too. Excellent IFE and good food with winces. SAA have really upped their service levels and this bodes well for the future.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

South African Airways customer review

(United States)

The amount of room I had in economy was unbelievable I could not move my legs or arms without hitting the lady sitting next to me. Flight attendants come around a lot with drinks and food was on time. Food wasn't great. On the return the inflight entertainment was pretty good. You could select movies/TV shows/games with a touch screen. Seats were so uncomfortable I had to bunch up my blanket and sit on that to make it not hurt so much.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

South African Airways customer review

(Australia)

Perth to Cape Town. Characterised by IFE not working on some seats. Unfriendly staff. Not possible to pre- book seat even if booking was done on Qantas. The long 6 hour wait for connecting flights in Johannesburg means that you might as well use another carrier that flies into Cape Town such as Singapore Emirates or Malaysia from Perth.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no