✅ Trip Verified
| Johannesburg to New York. I flew on SA203 and booked a seat in the last row as I knew there were empty seats beside it. Seat 74D. I have a back injury and sitting long haul is difficult, so I was hoping to be able to stretch a little. I fly this route regularly, and always book this seat if it is available, and pay to do so in advance. As soon as I reached my seat I noticed the tray tables in that row were down. The purser for Economy was standing there and said she would have to move me. I asked why. "Because these seats are blocked off for the crew," she said. If they were blocked of how was I able to book that seat? And it is the seat I always book, I have never seen it "blocked off." I explained to her that I had booked it specifically and she just stared at me. I felt very uncomfortable. She then blocked off two window seats at the side with her own luggage, forbidding another paying passenger hoping to sit there during flight (15 hours). Her bag stayed on that seat during flight as well as during taxiing, take-off and landing, unsecured, and despite turbulence. Twice during the night another cabin crew member told me abruptly that someone would be sitting in my row as their entertainment system wasn't working (several do not). I did not object. But that person never materialized. So what is SAA's policy about this last row, and also about bullying passengers? Finally, the same purser and an older female cabin crew member who had been working forward, also spent a lot of time complaining audibly about another crew member whom the purser said she would "like to stab in the back", it was incredibly unprofessional.