✅ Trip Verified
| On March 5, we were scheduled to depart at 1 p.m. from Livingston to Johannesburg on Flight SA49. But, without warning, the airline cancelled the flight, and all passengers were transferred to the swing flight SA9040/SA41, which we had to fly from Livingston to Victoria Fall, and only then to Johannesburg. Since we had to catch a flight from Johannesburg to Istanbul at 7:15 p.m., we requested confirmation of the cancellation of the flight in order to return the money, buy other tickets and fly off a normal flight of another airline, British Airways. A Nsw representative from SA refused to do so, assuring us that we would arrive in Johannesburg just 1.5 hours later than the originally set arrival time (15:15 instead of 14:45). That was still enough to catch our plane from Johannesburg at 7:15 p.m. We were denied the return of tickets and sent to board the plane, where we and other passengers were simply blocked for several hours. The plane did not take off at 2 p.m. or 3 p.m. First they sorted the luggage, then it turned out that they did not have a flight permit to fly to Victoria Fall. At the same time, we were not allowed back from the plane and were physically deprived of the opportunity to fly on a flight of another airline, British Airways, which took off from Livingston on schedule at 13:30 and arrived in time for Johannesburg. As a result, we flew to Johannesburg at 6:25 p.m., 3 hours 40 minutes late than the scheduled arrival time. Despite the assurances of the crew that we would be helped to board our flight at 19:15 through the transfer corridor, this was not done. We were just escorted out of the plane and dumped at the airport. When we independently found the South african Airways office at Johannesburg airport and asked us to issue a certificate about the late arrival of the flight due to the fault of the airline, we were rude, our passport was taken away and did not want to give it away. To get the document back, we had to call the police. After that, immediately returned the passport and issued the required certificate. As a result, we lost our flight to Istanbul at 19:15, were forced to purchase tickets for alternative flights at our own expense. One of the passengers became ill at the SA (South African Airways) office, but the spokeswoman refused to call a doctor. The reason for the situation was the greed of South African Airways, which instead of two planes (the airline sold two flights to Johannesburg - from Livingston and from Victoria Fall) sent one plane, which was supposed to gallop around Victoria Falls, picking up and unloading passengers of two flights. At the same time, the airline did not even have permission to fly under such a scheme, but knowing that the flight in time is impossible, denied passengers their law the right to return tickets and tricked them to the plane, which was doomed to fly with great delay. The fact that the airline has problems is already written in the media. But perhaps it's time to stop selling tickets for flights that no airline is going to perform? We are preparing to sue for compensation for late services, denial of the right by law to a forced return of an cancelled/altered flight, and for leaving a passenger in danger in a state threatening his health, an official of South African Airways and refusal to call for medical assistance. We hope that Star Aliance, of which South African Airways is a member, and IATA will also pay attention to the situation.