c✅ Trip Verified
| Maputo to New York via Johannesburg. The entertainment system glitched throughout the entire flight to JFK and the seat function controls didn't work several times throughout the 17-hour flight (for up to 15-20 minutes per glitch period). Some people were stuck in a reclined position while others were stuck upright when it was time to sleep. On the returning flight, the TV screens were hardly responsive to touch and were very frustrating to use. The seats are hard and uncomfortable, if a passenger is seated next to a window, they can't step around or over their seatmate when the latter is in a reclined position. This means they have to wake up their seatmate to go to the bathroom, etc. The seat spaces are fairly cramped. For both SAA flights, I had to store my handbag in the overhead compartment for takeoff and landing. On the flight to JFK, they ran out of eggs for breakfast. This has never happened to me before. On the return flight for lunch, they ran out of salmon. On the departing flight, the flight attendant took away my untouched serving of butter and then, when I asked for butter later, said that each passenger is allocated only 1 serving of butter. Apart from the desserts, I found the food not that much better than what's served in economy class. For most of the departing flight, there was one overworked flight attendant serving our section, which meant that the service was very slow and they were not always prompt and sometimes forgot to offer hot towels, blankets, etc. I must say that my returning flight was much better in terms of service, quality, food, etc.) The lounge in OR Tambo is okay but a little chaotic, and the food looked unappetizing. The SWISS lounge for SAA business class flyers in JFK is awful. The food was okay, but the atmosphere was cold and staff were rude and distant. In general, the business class experience was certainly not worth the price of the tickets.