SmartLynx Airlines

✅ Trip Verified | Smartlynx is a terrible airline and I can’t recommend it to anyone. We flew in Airbus 320-232 instead of the claimed Boeing 737 MAX 8. It had no oven so our pre-ordered meals could not be heated. We had to choose if we eat them cold or claim the refund from the catering company what makes no sense whatsoever. The caterer did its job and delivered the meals unlike Smartlynx who was unable to serve them properly. Funny enough, the ovenless Airbus didn’t stop Smartlynx from pre-selling us the meals 48 h before the flight. At the end of the day the caterer did not respond to my email but the email to Smartlynx initiated the refund process. Flight was 6:30 h long and we were squeezed like sardines in a tin. Both flights (from Tallinn to Tenerife and back) were about 1 h delayed what seems to be standard for Smartlynx. Pressing the attendance button triggered an immediate announcement through the speaker that the service will be available in 1,5 h. No one even bothered to approach and ask what is the matter - we were completely ignored. Please note that the “fasten seatbelts” sign was off. Me and my spouse had one reservation for the flight but at the check-in our default seats were randomly scattered separating us by several rows. And what we had to do to sit next to each other (hint: €€€)? To sum up: Smartlynx offers terrible service and it is not worth your money, nerves and time. Avoid Smartlynx if you can. Smartlynx uses all the teeny-weeny tricks to suck out your money.

Not Verified | Travelled from Punta Cana to Frankfurt in economy. Boarded over an hour late. To say you were packed in like animals is no exaggeration the leg room is simply non existent. I would go are far as to say it’s only fit for a small child. I cannot see how it’s actually legal for a 9hr flight. The cabin temp for the whole flight was like a furnace and turned the water I brought on lukewarm! There are no air vents above your head try to cool down! The toilet door lock was broken and fixtures inside toilet broken with wires hanging out. This was a night flight with dozens of people standing in the smallest of aisles because nobody could get comfy and were sweating because of the heat. Could not buy water and were supplied with a mouthful of warm water 3 times during 9hrs. Rude staff with no safety briefing before take off! Disgusting airline and should not be allowed to travel long haul. Please if you can avoid do so.

✅ Trip Verified | Operated on behalf of easyJet. Bit of a mixed bag, over an hour late. Staff appeared a little disinterested but were just about polite, but spent most of the flight behind the curtain at the front. No welcome or comms from the flight deck at anytime during the flight. Plane was tired, all a bit retro but, smooth ride, and got us home if in rather obvious low end budget fashion!

Not Verified | Totally disappointed even before the start. We should departure at 3.40 am, now we're sitting at 6.30 am in the boarding hall in the airport with no information about any other delay beside a delay to 5.45 am. Nobody can go on the plane and everyone is stressed.

Not Verified | Flew with SmartLynx from Kos to Gatwick as a replacement for our easyjet flight in June 2022. Flight was 2 hours late departing because of air traffic restrictions. Staff polite. Clean plane. Flight was 3 hours 27 mins. No food on board due to catering restrictions but the bar was ok. Gleaming white plane with easyjet logo on each side. My only complaint was that as the plane was 15 years old the seats, although reclined, were very hard and need replacing as they gave me a numb bum after one hour - solved that by sitting on my jacket. Overall I would say don't believe the negative reviews of this airline.

Not Verified | Operated for easyJet, this Smartlynx aircraft is super uncomfortable. I'm an average height person and I couldn't sit streight because my legs would touch the seat in front.

Not Verified | I can honestly say, this was the worst flight I've ever been on. To start, it was impossible to check in online. Annoying but whatever. Then, it was also impossible to find out which terminal it was. If anyone has been to Dubai airport you will know how big it is (a 20 minute taxi journey from terminal 2 to terminal 1). Their help times are Monday to Friday 09:00 to 17:00 pretty useless since I imagine most their flights operate at unusual times. The flight was delayed by 3 hours. We sat on the runway for hours, no water or snacks or anything offered, just a captain who kept saying "don't worry, it will just be another 2 minutes" every time he spoke people laughed as it was always just a lie / treating us like fools. The plane was cramped. Lesson learnt from me - don't fly so budget if the flight is more than 4 hours. I'm happy to fly super cheap, but when you are on a flight for 9 hours (3 of those sat on tarmac or refeuling) then it becomes painful. The food looked terrible so I just had one water and one snickers for €5. Overall, a negative way to finish you holiday and I would never fly with them again. I'd recommend anyone flying back from Dubai to avoid this carrier like the plague.

✅ Trip Verified | Horror! On the plane, everything is to be paid for, during a flight of 6 hours they don’t even give out water! If you buy something, then be so kind as to pay for cash. Flights are delayed by an hour, the departure is already standard, without warning, we made a stop in Budapest during the Dubai-Berlin flight, and thus we arrived 3 hours late! Then we have been waiting for the suitcases for two hours! As a result, instead of arriving at 12.45, I am still waiting for my suitcase at 17.00! I do not recommend to anyone!

Not Verified | Riga to Valencia. This airline is a charter carrier operating out of Riga and Tallin. I have flown on them at least 8 times over the years. This flight, on their A320, was the most dissatisfying I have had. The arrival to Riga was delayed, and our return from Valencia arrived an hour late and we left 1.5 hours late. This is habitual for Smartlynx.

Not Verified | Overall experience is pretty bad. Had a charter flight from Tallinn to Rhodes, included in our NovaTours package holiday. We flew a tiny, nearly 20 years old A320, which had nearly no leg room at all. This time we only had an hour long delay which is pretty little for this airline. Once we had our flight delayed for 10 hours. As always, SmartLynx has no free food or drinks at all. A can of coke costs about 3-4 euros, which is too expensive. What I really liked was the cabin crew, who were friendly and nice. I think they are the best part of the entire airline. The plane has no entertainment at all, although you can purchase a small colouring book for children, which costs about 6 euros (and does not even have pencils included). Our seats had a broken arm, which literally fell apart for two pieces. Under the seats there was a USB charging port, which did not work. I don't recommend flying this airline, especially on their A320 flights. If you'll have no choice of an airline, choose A321 flights. Smartlynx's A321 are a much better experience than their other aircraft.