SmartLynx Airlines

✅ Trip Verified | Booked with TUI and we were informed the flight had been changed to SmartLynx. I was initially nervous about this change as I had not heard of them! But it was an excellent flight and service. Pilot was great, communication throughout the flight, adding extras - talking about places we were flying over and could spot etc. Just put us all at ease more I felt. The plane was clean and comfortable and had more room than any previous TUI planes I had been on! One of my best flights!

✅ Trip Verified | The lady at the airport charged me $90 to bring my small backpack on the plane. She said it's considered a carry on luggage, yet it fit perfectly underneath the seat with lots of extra room. It's ridiculous. I'll never fly with them again.

Not Verified | Very bad airline with low quality service, old planes. Crew was nice but this doesn't compensate big delay and old aircraft, plus small terrible sandwich and lack of beverages. No alcohol drinks, nothing

Not Verified | Very sad experience on Dec 3rd 2023 in Berlin Airport. They had to leave 3-4 people behind in Berlin because in the airplane there were a few seats that were not functioning properly apparently. Regardless of our emotions or business duties we had going on in Dubai. Of course money is going to be refunded but I still can't understand how badly a flight can be organised that you oversell tickets because of badly maintained seating in economy class. Very poor management with high damage to us as passengers.

Not Verified | The maintenance in this company is non-existent. Engine failure during cruise. Inexperienced crew and very old airplanes. Not recommended. I could say is very dangerous to fly in this company.

✅ Trip Verified | As Canadians, we were proud that we could find a direct flight from Montreal to Las Vegas. Why not encourage a new airline that we have never tried before, we said! What a mistake that was! Lynx Airlines should be ashamed of themselves for all the stress and anxiety that it caused its customers. We were stuck in Las Vegas because your floor agents do not know their Canadian immigration rules! Before even flying Canadians to the US, you should make sure to train your people and to teach them the rules and laws. 3 months pregnant, I was travelling with my husband to Las Vegas and back with Lynx. The morning of check-in, we presented my husband's papers (valid Canadian open work permit and expired visitor visa to Canada). The agent at the front desk did not let us check-in saying that my husband is not allowed to go back to Canada without a valid visa! 1) This statement from the airline is wrong, a person who has a valid Canadian open work permit, an expired Canadian visitor visa and has travelled only to the U.S. is allowed to re-enter Canada by air. 2) Being 3 months pregnant, this lack of knowledge from the airline caused me so much stress and anxiety that it was not healthy for my unborn child. 3) We had to find a workaround to come back home to Montreal and ended up paying for an extra hotel night and food. The minimum Lynx could've done is reimburse us the leg that we missed because of their ignorance. All the extra charges that we paid: return leg to Montreal, (Taxi from Airport to hotel), (Food at Las Vegas Airport), (Extra night at hotel in Las Vegas).This review will be shared on all possible websites including google so future customers are aware of the unprofessionalism and lack of knowledge and sympathy of this shameful company. 

✅ Trip Verified | We bought a business class ticket from SAS from Chicago to Stockholm continuing to Athens. The Chicago to Stockholm flight was lovely, however the Stockholm to Athens flight on Smartlynx is a disaster. The plane has no business seats. The coach seats are as packed together as any aircraft anywhere. There is a mechanical delay, the crew is surly, not a usb or plug anywhere and everything on food menu has cost. I should have packed a lunch from the lounge. At this rate we may not get to Athens today and it's 7am. I give this flight a generous zero rating. Shame on SAS for selling this.

Not Verified | I read terrible reviews and I was a bit concerned before boarding today's flight July 10 at 16:30. However, we had a great experience. The A320 was just fine and the service was impeccable. They did not speak Swedish but that was not an issue. The one hour flight was excellent and the Captain calm and absolutely no issues. No inflight entertainment but it was just an hour flight. We were 10 min late taking off from Stockholm Arlanda but we were on time coming into Lulea Kallax. We loved the service and that the two attendants in the front was always smiling and very accommodating. Loved the fact that the staff and pilots greeted us as we left the plane.

Not Verified | Flight was delayed 4 hours. At first we were put off with a 1 hour delay, although it was clear that it would be 4 hours since there was no plane in Nuremberg. This first had to be procured because the pre-flight did not take place due to the crew exceeding their working hours. The statutory compensation has not taken place until today, 23.3.23. Smartlynx just doesn't react anymore and plays dead. Stay away from Smartlynx, you don't know how long they can hold out for such a chaos financially! Flug hatte 4h Verspätung. Erst wurden wir vertröstet auf 1h Verspätung, obwohl klar war, dass es 4h werden, da ja kein Flugzeug in Nürnberg vorhanden war. Dies musste erst beschafft werden, da Vorflug wegen Arbeitszeitüberschreitung der Crew nicht stattfand. Die gesetzlich vorgesehene Entschädigung hat bis heute, 23.3.23 nicht statt gefunden. Smartlynx reagiert einfach nicht mehr und stellt sich tot. Finger weg von Smartlynx, man weiß auch nicht, wie lange sie so ein Chaos finanziell durchhalten !

Not Verified | Very pleasant airline. Friendly and helpful crew. Reasonable prices for food and drinks on board. There was limited choice but that is ok on a 4.5 hour flight. This was the second time I flew with SmartLynx. We had a nice flight and I would fly again with this airline.