SmartLynx Airlines

✅ Trip Verified | We bought a business class ticket from SAS from Chicago to Stockholm continuing to Athens. The Chicago to Stockholm flight was lovely, however the Stockholm to Athens flight on Smartlynx is a disaster. The plane has no business seats. The coach seats are as packed together as any aircraft anywhere. There is a mechanical delay, the crew is surly, not a usb or plug anywhere and everything on food menu has cost. I should have packed a lunch from the lounge. At this rate we may not get to Athens today and it's 7am. I give this flight a generous zero rating. Shame on SAS for selling this.

Not Verified | I read terrible reviews and I was a bit concerned before boarding today's flight July 10 at 16:30. However, we had a great experience. The A320 was just fine and the service was impeccable. They did not speak Swedish but that was not an issue. The one hour flight was excellent and the Captain calm and absolutely no issues. No inflight entertainment but it was just an hour flight. We were 10 min late taking off from Stockholm Arlanda but we were on time coming into Lulea Kallax. We loved the service and that the two attendants in the front was always smiling and very accommodating. Loved the fact that the staff and pilots greeted us as we left the plane.

Not Verified | Flight was delayed 4 hours. At first we were put off with a 1 hour delay, although it was clear that it would be 4 hours since there was no plane in Nuremberg. This first had to be procured because the pre-flight did not take place due to the crew exceeding their working hours. The statutory compensation has not taken place until today, 23.3.23. Smartlynx just doesn't react anymore and plays dead. Stay away from Smartlynx, you don't know how long they can hold out for such a chaos financially! Flug hatte 4h Verspätung. Erst wurden wir vertröstet auf 1h Verspätung, obwohl klar war, dass es 4h werden, da ja kein Flugzeug in Nürnberg vorhanden war. Dies musste erst beschafft werden, da Vorflug wegen Arbeitszeitüberschreitung der Crew nicht stattfand. Die gesetzlich vorgesehene Entschädigung hat bis heute, 23.3.23 nicht statt gefunden. Smartlynx reagiert einfach nicht mehr und stellt sich tot. Finger weg von Smartlynx, man weiß auch nicht, wie lange sie so ein Chaos finanziell durchhalten !

Not Verified | Very pleasant airline. Friendly and helpful crew. Reasonable prices for food and drinks on board. There was limited choice but that is ok on a 4.5 hour flight. This was the second time I flew with SmartLynx. We had a nice flight and I would fly again with this airline.

✅ Trip Verified | Smartlynx is a terrible airline and I can’t recommend it to anyone. We flew in Airbus 320-232 instead of the claimed Boeing 737 MAX 8. It had no oven so our pre-ordered meals could not be heated. We had to choose if we eat them cold or claim the refund from the catering company what makes no sense whatsoever. The caterer did its job and delivered the meals unlike Smartlynx who was unable to serve them properly. Funny enough, the ovenless Airbus didn’t stop Smartlynx from pre-selling us the meals 48 h before the flight. At the end of the day the caterer did not respond to my email but the email to Smartlynx initiated the refund process. Flight was 6:30 h long and we were squeezed like sardines in a tin. Both flights (from Tallinn to Tenerife and back) were about 1 h delayed what seems to be standard for Smartlynx. Pressing the attendance button triggered an immediate announcement through the speaker that the service will be available in 1,5 h. No one even bothered to approach and ask what is the matter - we were completely ignored. Please note that the “fasten seatbelts” sign was off. Me and my spouse had one reservation for the flight but at the check-in our default seats were randomly scattered separating us by several rows. And what we had to do to sit next to each other (hint: €€€)? To sum up: Smartlynx offers terrible service and it is not worth your money, nerves and time. Avoid Smartlynx if you can. Smartlynx uses all the teeny-weeny tricks to suck out your money.

Not Verified | Travelled from Punta Cana to Frankfurt in economy. Boarded over an hour late. To say you were packed in like animals is no exaggeration the leg room is simply non existent. I would go are far as to say it’s only fit for a small child. I cannot see how it’s actually legal for a 9hr flight. The cabin temp for the whole flight was like a furnace and turned the water I brought on lukewarm! There are no air vents above your head try to cool down! The toilet door lock was broken and fixtures inside toilet broken with wires hanging out. This was a night flight with dozens of people standing in the smallest of aisles because nobody could get comfy and were sweating because of the heat. Could not buy water and were supplied with a mouthful of warm water 3 times during 9hrs. Rude staff with no safety briefing before take off! Disgusting airline and should not be allowed to travel long haul. Please if you can avoid do so.

✅ Trip Verified | Operated on behalf of easyJet. Bit of a mixed bag, over an hour late. Staff appeared a little disinterested but were just about polite, but spent most of the flight behind the curtain at the front. No welcome or comms from the flight deck at anytime during the flight. Plane was tired, all a bit retro but, smooth ride, and got us home if in rather obvious low end budget fashion!

Not Verified | Totally disappointed even before the start. We should departure at 3.40 am, now we're sitting at 6.30 am in the boarding hall in the airport with no information about any other delay beside a delay to 5.45 am. Nobody can go on the plane and everyone is stressed.

Not Verified | Flew with SmartLynx from Kos to Gatwick as a replacement for our easyjet flight in June 2022. Flight was 2 hours late departing because of air traffic restrictions. Staff polite. Clean plane. Flight was 3 hours 27 mins. No food on board due to catering restrictions but the bar was ok. Gleaming white plane with easyjet logo on each side. My only complaint was that as the plane was 15 years old the seats, although reclined, were very hard and need replacing as they gave me a numb bum after one hour - solved that by sitting on my jacket. Overall I would say don't believe the negative reviews of this airline.

Not Verified | Operated for easyJet, this Smartlynx aircraft is super uncomfortable. I'm an average height person and I couldn't sit streight because my legs would touch the seat in front.