✅ Verified Review
| Gatwick to Santorini. 2hr delay going out but flight was reasonably pleasant, staff friendly and the plane appeared to be reasonably new. Coming back we had the joy of a 7hr delay. The delay itself wasn't too grim (it was during the day and was spent in a taverna up the road from the airport rather than the tiny departure lounge). We eventually left on a plane which had clearly been sourced in a hurry that looked like it was the only one in the scrapyard that still worked. Luckily we arrived back in the UK in one piece, and this is where the fun begins! Don't expect a quick response to any delay claims (weeks will pass). Don't expect to be offered the full amount, as stated in the regulations on flight delays. Don't expect to receive the payout within the time limit they state (13 weeks in our case, it's now 15 weeks since they promised a payout, and over 6 months since the claim was first placed). Don't expect to get a response to any chasing emails. They ignore Tweets too. The only response I got on social media was posting to their FB wall (along with many other disgruntled customers) - you can't post directly to the wall, you have to put a comment in one of their posts. Despite the actual flights being OK (staff are lovely), there is no way I would ever fly with Small Planet again. They suffer badly from delays and their customer service is one of the worst I've encountered. I'd rather walk to my destination, it would probably be quicker.