Skymark Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 18 reviews
8/10
No Skytrax Rating
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1/10

"Would not recommend"

(Japan)

Not Verified | Absolutely terrible. Customer service did not help at all. They kept telling us to call back in one hour and when we would they would still not be able to help. They cancelled our flight and didn’t offer a refund. Would not recommend.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteHaneda to Okinawa
Date FlownAugust 2024
Value For Money 12345
no
2/10

"the flight was canceled"

(Japan)

Not Verified | Skymark is fine when all goes well. On the outbound trip from Tokyo to Shin Chitose my partner and I had no problems. Checking was done by machine and boarding was prompt. Inflight seats are okay, and legroom is okay for an LCC. The return trip never happened. We checked in and went to get lunch at the airport before the flight. As we made our way to security we saw the flight was canceled. As all other SkyMark flights to Tokyo were full we were told we had find our own way back after which point we could apply for reimbursement of our new tickets cost. All other airlines serving HND were full today so we ended up on Vanilla Air to NRT and getting home nearly nine hours later than planned. Skymark followed their rules so we cannot fault their front line staff for the lack of service. The bottom line with Skymark is that unless you are prepared to fend for yourself if something goes wrong it’s better to pay a bit more for an airline like JAL or ANA that is focused on customer service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChitose to Tokyo
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"best budget airline I've flown with"

(Australia)

Verified Review | Flew with this airline today from Sapporo to Kobe and the leg room was larger than most airlines I've flown with and the service was impecable. For a budget airline, it included 20kg luggage as well as a complimentary small snack and coffee during flight. I however purchased a Coke and Soup for 200 yen (approx $2.50 AUD). Unlike most Australian airlines, the cabin crew remained inside the cabin for the majority of the flight, making sure everyone was okay and at one stage offering lollies to any needy sweet-tooth pax. I'd fly with them again and can safely say they were the best budget airline I've flown with.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSapporo to Kobe
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"pretty impressed by the quality"

(France)

I flew Skymark Airlines from Kobe to Tokyo Haneda on August 7th and I must say that I was pretty impressed by the quality of the airline. They do not provide any food but service is good. I had too much luggage and they only charged me ¥2000 for the extra 13 kilos I had checked. Seats are very comfortable and legroom is better than most international airlines. I guess it's at least 33 inches, maybe 34. Nice flight and on time. I will fly Skymark Airlines again in the future when I return to Japan.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteUKB to HND
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"comfy seat and legroom"

(Kenya)

Tokyo Haneda to Sapporo return with Skymark Airlines. First leg on Boeing 737-800NG. New cabin, comfy seat and generous legroom for a low-cost airline. Even though I didn't purchase any, the drinks and snakcs are sold at a cheap price. Departure and arrival on time. Return leg, delayed for 30 mins due to congestion at destination airport. Return aircraft was an older Boeing 737-800. Very warm cabin temperature. But overall worth the ticket price. Definetely better than AirAsia and JetStar.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHND to CTS
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Skymark Airlines customer review

(Netherlands)

Flown Haneda-Chitose and Fukuoka-Haneda in the new A330. Very good seats almost like business class seats. (2-3-2). Service on board was excellent. Drinks and snacks for a small fee (about 100 euro for a coffee). Will fly with them again when in Japan.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Skymark Airlines customer review

(Indonesia)

Flew Tokyo Narita - Sapporo - Tokyo Narita. Flight from Narita was on time while from Sapporo to Narita was delayed for 1 hour. Overall flight was ok. Ground staff very professional.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Skymark Airlines customer review

(Japan)

I flew Tokyo-Sapporo-Tokyo. I was pleasantly surprised at the efficiency and professionalism of the staff. The crew spoke English. We departed and arrived on-time. The great price combined with the excellent service ensures I will fly Skymark again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Skymark Airlines customer review

(France)

Very pleasant flight from OKA to ISG. Relaxed but very professional and friendly staff. At least one member spoke English. Maybe the least full flight I have ever experienced (10% in a B767): I was quite surprised that they use such a big plane for this route but it seems they only use this model on this airline. I had to buy a luggage allowance since my checked bag exceeded 15kg but the fee was quite decent: 500yen. Same as for the drinks service: I remember coffee is only a 100yen (1$) nothing to be angry at.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Skymark Airlines customer review

(United States)

Narita to Naha Okinawa recently. Flight was excellent. On time clean new aircraft and great flight crew. Check in and boarding no issues. Professional and friendly staff. Highly recommended for travel in Japan. I am a world traveller and have flown many airlines. Skymark is by far one of the best.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
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