"whole experience was wonderful"
Andreas Papadopoulos (Greece)
✅ Trip Verified | This was my first flight with Sky Express. The whole experience was wonderful! The staff were friendly, the aircraft clean and tidy and all on time. Highly recommended.
Aircraft | AIRBUS A320 neo |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Athens to Rome |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Staff were simply rude"
Michael Saerens (Belgium)
✅ Trip Verified | Booked a return flight BRU-ATH. Away flight fluent: clear check-in procedure, calm flight, about 1/3 Seats occupied. Leg room and seat recline were limited. No inflight entertainment and food menu was limited. No WiFi. Return flight check-in procedure at ATH was below every standard: arrived 2+hours before departure, only for bag drop. 7 counters (3 bag drop, 3 check-in, 1 special assistance), only 3 actually in service for 12 departing flights. Late passengers were “awarded” with immediate check-in, we waited 90 mins and eventually also got called as our flight was set for departure. Staff were simply rude. Other people in the line missed their flight because of bad management at check in. Ground staff didn’t care.
Aircraft | A320 neo |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Athens to Brussels |
Date Flown | November 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Terrible service, rude arrogant staff"
Georgios Filippidis (Greece)
✅ Trip Verified | Terrible service, rude arrogant staff. Stay away from this airline. They will do everything to annoy you. An airline that shows no interest at you apart from trying to make you purchase another ticket.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Santorini to Athens |
Date Flown | October 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"waiting for a refund from them since July"
R Martzer (Canada)
✅ Trip Verified | I was pleased with our experience initially however I am now waiting for a refund from them since July! There were glitches on their website forcing me to book too many reservations and needing to cancel and they have not yet refunded me or sent any form of receipt. I call and email endlessly and hear back once a week with the same response to continue waiting. I would never recommend
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Athens to Chania |
Date Flown | July 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"worst company I have ever traveled"
Nick Oikonomou (Greece)
Not Verified | It's the worst company I have ever traveled my family and our dog. When we were flying to Chania it was an hour late and on the way back to Athens we were told not to take our little daughter's hood from the plane. When we picked it up with the suitcases it was broken. Consider afterwards that it became intentional.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Athens to Chania |
Date Flown | August 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I have never seen anything like it"
Olena Fitzpatrick (United Kingdom)
✅ Trip Verified | The organisation at Athens Airport was simply unbelievable inept. I have never seen anything like it. The airline was supposed to operate windows 53-61 but the queues were enormous due to insufficient staffing and poor management of the huge queues. We were nor the only ones who barely made our flight - some did not. We were in the queue for almost two hours having arrived to the airport 2hr 15min before the flight take-off. The crew on the plane were outstandingly good and deserve credit. Everything else requires improvement.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Athens to London |
Date Flown | August 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I do not recommend for anyone"
E Renoula (Greece)
✅ Trip Verified | The worst airline ever! They change the flight time and do not even inform you! And then they charge you for a flight change if the new time does not suit you! I was on waiting line for two hours and they kept on hanging up on me! I do not recommend for anyone. Not worth it!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Athens to Karpathos |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"the flight attendants didn’t assure Covid safety on board"
Ah Hoetr (United States)
Not Verified | Horrible Customer Service! I booked extra luggage by accident and I wanted to cancel it. I called 5 times and was on hold for forever to get someone to speak too. I asked about a refund and they just said there is nothing they can do. Flight: old propeller plane, uncomfortable seats and the flight attendants didn’t assure Covid safety on board. They looked away to not see people take off their masks. And the flight was delayed also!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Zakynthos to Athens |
Date Flown | July 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"good old bus service"
C Larsonis (Greece)
✅ Trip Verified | Tried to web check one day before my flight but this was impossible, so I e mailed the company on this issue without ever receiving a reply... on the day of my flight, I succeeded and reserved seat No 3C... flight was delayed for half hour without any apology, and at check in they changed my seat from 3C to 13C at the captain's instructions as she explained (to balance the plane !!). Plane was new, inflight service they only served water and orange drink. Absolutely no single reading material, arrived at Athens with delay (19.35) taxied for 15-20 minutes and parked away from anywhere, good old bus service as if we are still in the 50s, at boiling hot temps of 38 C into a boiling hot bus like sardines. Who cares about covid 19, pandemic etc, good old bus avoiding passenger jet steps. The flight was ok, but this airline should realise that passengers are not obliged to go through the good old process of steps and busses.
Aircraft | A320NEO |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Larnaca to Athens |
Date Flown | July 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Konstantinos was so welcoming and helpful"
Rick Dunlap (United States)
Not Verified | My wife and I just visited Greece for the first time. When we arrived in Athens we chose Sky Express to travel to Santorini. Your gate agent Konstantinos was so welcoming and helpful. We did not know to have our bags weighed before checking in, and she was so helpful and kind in telling us the details. We immediately gave us a sense of how wonderful she and Sky Express are to visitors. Thank you so much for making us a fan of sky Express and especially Konstantinos!!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Athens to Santorini |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |