Sky Express Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 92 reviews
3/10
No Skytrax Rating
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2/10

"They lost my luggage"

(Netherlands)

Trip Verified | They lost my luggage I flew with Sky Express in august 2022. A terrible mistake. Their customer service department is a mess. They lost my luggage. There is no phone number to contact and all the communication was done by email. They are slow in responding and never reply to all the questions you ask.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Brussels
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They lost my luggage"

(Greece)

Trip Verified | I flew with Sky Express in early June 2022 which was proved to be a terrible mistake. Their customer service department is a mess. They lost my luggage and spend my entire holidays without it. There is no phone number to contact and all the communication was done by email. They are slow in responding and never reply to all the questions you ask. They just say what they want to say and that's it. After spending most of my holidays, they notified me that they could compensate 30.00 EUR per day. They did not even apologise for the inconvenience! Two months after, I still haven't received any compensation. Save yourselves and seek alternative airlines. T
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteThessaloniki to Astypalea via Athens
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no one had even bothered to contact me"

(Singapore)

Trip Verified | Though I had been allowed 23 kgs in my suitcase to arrive into Greece via Emirates, Sky Express only allowed 17 kgs to fly from Crete to Athens. We discovered later that the ticket counter rep had forgotten to put a tag on my suitcase, but she was alert enough to give us a 78 Euro bill to pay for the extra weight and a couple of fake passes to a "VIP lounge" that took us asking four different airport staff the location of, because no one seemed to know it existed, and which actually turned out to be nothing more than a hallway with a few chairs lined against the wall. Totally not worth the back and forth walk around the airport or the set of stairs we had to climb with our carry on bags. Supposedly the VIP pass allows people to board ahead of the line, but no one called out any different categories and everyone was allowed to rush out of the door at the same time and onto a bus that would drive us to the plane, where we would have to climb a set of stairs to board. Upon arriving in Athens, we discovered one of our suitcases didn't make it. Actually, we didn't even know if it made it or not. Maybe it was still in Crete, or maybe it made it to Athens and was forgotten outside behind the luggage carousel. No one could tell us anything, nor did they even try. The Sky Express counter rep was less than helpful and made it clear to us that she did not want to deal with the issue of lost luggage, despite that being her actual job behind that counter. Instead, she sent me all the way back to the carousel to wait for my suitcase even though I had told her the conveyor belt had stopped running, all the other passengers were gone and the sign above the carousel indicated that there were no more bags. She refused to fill out a lost claim for me and kept insisting that there were delays and that the luggage might "show up at some point" and sent me back to wait at the empty carousel four times. After three hours with no results and her refusing to help me, the rep finally filed a claim report for me and gave me a number to call. She promised someone would call me in a couple of days with news about my luggage, but I never received a call, email, text message or anything. In fact, the number on the report she told me to call turned out to be an inactive number. So, I had nothing but an empty promise and a fake phone number at my disposal to try to find my luggage. Nine days later, when I was leaving Greece, I arrived at Athens airport early to see if anyone had bothered to look for my suitcase. There were at least ten other people crowding around the same claim counter who also lost their luggage with Sky Express, and no one was getting anywhere with the counter rep. After a while, we were told to walk around the airport and look for our bags in the corners of the building. When that didn't yield results, we were finally escorted to the basement of the airport where hundreds of pieces of unclaimed luggage lay unclaimed and many untagged. It was there where I finally found my suitcase. Since my arrival to Athens from Crete nine days earlier, my suitcase had just been left there unclaimed and no one had even bothered to contact me to let me know that it was there. I suppose people who don't like to help customers should not have jobs in customer service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCrete to Athens
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"I’d use this airline again"

(United Kingdom)

Trip Verified | We got this flight for a good price because we wanted to land in London in the day and most direct flights landed late at night. Our departing schedule time was changed, but the flight was booked eight months earlier so changes weren’t altogether surprising and we were emailed about them in advance. The flight to Athens was on time and the flight to Heathrow was also on time and landed early. Athens airport was fine for passing the time. The baggage arrangements for this airline are a little unusual with maximum weight of 15kg for checked bag, but with the “Sky Joy” fare various bits broken down by other airlines are included like carry on bags. No fussiness encountered about dimensions or weight on our journey. We made seat reservations at the time of booking and all were honoured, with option to change at check in online. Check in online was time consuming but got there in the end. All bags made the journey via Athens as did the baby buggy which we were able to use for the transfer at Athens. On board service included free coffee/juice and tiny biscuits with other fairly predictable stuff to buy. The seating featured headrests and decent legroom, making the experience more pleasant than Easyjet. All the staff we met were courteous. I have no complaints and am quite satisfied. I’d use this airline again without hesitation.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKos to Heathrow via Athens
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"we actually lost the ticket money"

(Greece)

Not Verified | The reasons we booked tickets for our wife and 8-month-old baby to fly from Zakynthos to Heraklion, Crete with a change of plane in Athens were 1) The itineraries. 2) The price - We went to check in since they wouldn't let us check in electronically with our wife and child, and they told us that for the baby they needed photo identification (1 week before they had flown again with another airline and they didn't ask for a photo of the baby), we didn't have a certificate with a photo and here the tragedy begins. My wife waited standing with the infant for 40 minutes for them to speak to the manager to see what they could do. All the others just passed by to check in and they gave up! After they gave up we asked them to either change our itinerary or give us our money back. A lady even threatened to call the police. Not only did they not apologize, but we actually lost the ticket money. We're not talking about phone service. I would suggest it really be your last choice.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteZante to Crete via Athens
Date FlownJuly 2022
Ground Service 12345
Value For Money 12345
no
1/10

"could only refund us the taxes"

(United States)

Trip Verified | They refused to let us board because the size of our sports equipment bag was bigger than their specifications. We typically pay extra for an oversize/overweight, but not with them. After refusing to let us on, they refused to refund us although I had paid to have a flexible ticket, so they kept that money too. They said they could only refund us the taxes. Not holding my breath.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCrete to Rhodes
Date FlownJune 2022
Ground Service 12345
Value For Money 12345
no
1/10

"So much stress, so little customer service"

(United States)

Trip Verified | We went from Zakynthos to Athens on Aegean, then Athens to Naxos on Sky Express. We were told in Zakynthos by Aegean that we would need to get our tickets for Sky Express once we landed in Athens. We landed 2 hours before our Sky Express flight. We went up to a Sky Express counter and one of the ladies completely ignored us. We kept trying to talk to her and she just kept turning away. The other one said she couldn’t help us because we weren’t on her flight after we waited 20 minutes just to get her to acknowledge us. I told her I just needed to know where to get my boarding pass for my flight. She said I couldn’t get them until my gate opened. When my gate opened I was the 1st in line. The woman there was the rudest of all. She said I couldn’t check in 30 minutes before my flight. I explained everything from my whole morning and how I had tried to check in several times. She called someone twice and I had to explain to her several times as she reprimanded me that I tried to check in every chance I got. She was not kind or helpful in any way. She finally printed our boarding pass. It took her less than a minute to print them. That was after she spent 10 full minutes telling us she couldn’t and that we should have gone to any sky express counter earlier to check in. Even though I did that and couldn’t get anyone to help me. So much stress, so little customer service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAthens to Naxos
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don’t recommend it at all"

(Greece)

Not Verified | I booked a flight and went to the airport an hour before the flight. The gate opened 30 minutes before the flight for only 5 minutes. I lost the flight as the queue for the check in at skyexpress was huge (I’ve already waited 30 minutes at the queue). I asked for a manager to find a solution and there was no one at the airport representing sky express! I was forced to book another flight as it was the only solution and lost 75€. I’ll never again book a flight with sky express and I definitely don’t recommend it at all.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Santorini
Date FlownJuly 2022
Ground Service 12345
Value For Money 12345
no
2/10

"Beware - you're taking a great risk if you check bags"

(United States)

Trip Verified | Beware - you're taking a great risk if you check bags. Sky Express lost all four of our bags on our trip from Rome>Athens>Santorini. We finally received three of them upon returning home (several days later). To this day (22 days later) we are still missing one bag. Sky Express doesn't answer the phone, and they rarely respond to our emails. With the Montreal Convention, we are due some reimbursement and yet we've heard nothing regarding this.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRome to Athens via Santorini
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"must remove their earbuds"

(United States)

Not Verified | I flew this airline twice in June, once from Athens to Naxos and the second time two weeks later from Santorini to Athens. The first flight was delayed about 1 hour. There was little communication between airline gate staff and customers, but there was little stress and we finally took off. The second flight from Santorini to Athens was on time but before the flight, airline personnel harassed a young woman because they said her suitcase was too heavy. They made her take stuff out of her suitcase and stuff it into two daypacks- one hers and one owned by a family member. They they seemed to shrug and say the heck with it and she put everything back into the original suitcase. Watching this bizarre airline theatre was surreal. The entire scenario made no sense. This is the only airline I have flown where during take off and landing the flight attendant comes down the aisle and tells anyone listening to music that they must remove their earbuds.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSantorini to Athens
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes