Sky Airline

✅ Trip Verified | Cusco to Lima. They canceled the flight without any notice. We found out when we arrived to the airport by 2 uninformed employees who couldn't tell us when and if we would have had an alternative flight. We had to go to Lima because the day after we would have come back to Europe, thus we bought 2 more tickets by own with LATAM at the cost of 450 us$, in addition to the 180us$ already spent with Sky airline. The company'employees told us we could only ask for a refund in Lima. When we arrived in Lima, the clerk dumped us and left us the call center number. A Peruvian number, that if you don't have a local mobile is difficult to contact. The centralist told me that I had the right to a refund and that it would be arrived within 15 days. I really want to see what'll happen. For now we just felt cheated.

✅ Trip Verified | Buenos Aires to Santiago. Staff have no intention to speak in English - not all of us speaks Spanish. My friend's got damaged on first flight. Couldn't get help or no one to complain. Just gave email address and walked off. Not even sorry. Second flight was even worse. Lagguage got lost and the same. Asked for hotel and another people translated that bag will came with next flight and be delivered to your hotel. Next day took a couple hours until those staff found bag.

✅ Trip Verified | Santiago de Chile to Buenos Aires. Sky Airline is a low cost airline based in Santiago, Chile. I took a short flight of 2 hours from Santiago to Buenos Aires. The flight departed on time. As a low cost airline, seating is in one class. Leg space was adequate. The crew came around to sell drinks and snacks shortly after takeoff. My overall impression of the airline is that it will get you safely to your destination with no frills.

✅ Trip Verified | Lima to Santiago. One of the worst airlines I have flown. We were put on and off the plane twice for two separate mechanical issues. Then they lost our luggage and the gate agents were clueless on what to tell people. I eventually had to buy a new ticket on a different airline.

✅ Trip Verified | I flew with Sky Airline from Santiago to Calama (the closest airport to the Atacama desert) and when getting my baggage it was broken - the strap of my backpack was damaged. I told airline-personnel at the airport but they refused to help and just pointed at the customer service which was supposed to contact me within 10 days. Of course I never heard of them so I wrote an email myself. It took quite a while for them to respond but with the same result as directly at the airport - they acknowledged the problem but refused to stand for it. So in case you fly with them, hope that everything will be fine afterwards, you probably won't get compensated otherwise. The flight was exactly as you'd expect it from a low-cost airline - they got me from A to B.

✅ Trip Verified | Flew Sky Airline from Punta Arenas to Santiago. Horrible airline, pay the extra for LATAM. Customer service is non-existent. The booking process is completely broken and doesn’t work reliably on iOS devices. Flights don’t run on time. Passengers booked on the same PNR aren’t seated together unless you pay more. They managed to leave our luggage behind, and had no staff or baggage services to help.

✅ Trip Verified | Good low cost alternative to LATAM. With a group I flew from Santiago to Punta Arenas. The flights were on time and the service was very good. The only comments are that the seat pitch isn't brilliant (we flew once on newer aircraft) the pitch seemed limited. And the check in at SCL was a bit of a nightmare. If checking in bags turn up 2 hours pre departure as there were queues. Would fly with Sky again as their prices are favourable compared to the national carrier. If you're from Europe this airline is comparable to Easyjet.

Buenos Aires to Lima via Santiago de Chile. Their web page is not fully functional in English and booking does not go smooth all the time as some reviewers already wrote. I was booking two separate tickets for two different flights and one payment was not accepted but I got confirmation number. To avoid being charged multiple times I used both contact form and provided email contact to ask about payment but never got an answer. After checking with card provider that card was not charged I bought ticket for the other flight few days later. Payment was accepted and confirmation mail sent with the new booking number. Online check in is available 2 days and 3h in advance and boarding passes need to be printed and presented during baggage drop off. Luggage drop off was done at normal check in counter, 23kg hold luggage is included in ticket price. Planes are boarded from the last row and it was well organised. Both flights were full. Planes are in fine condition and clean, there are ads in the cabin but not too many. Seat pitch was better than expected and I had enough space even on longer flight to Lima which is 3h30m long. Buy on board have few options and is affordably priced. Pesos and U$ are only accepted. FAs were well groomed and professional. There was no selling of lottery and similar things, flight deck gave info about the flights and bridges were used all the time for boarding and disembarking. Both flights left and arrived on time. Few days after the first flight feedback survey was sent and it was in Spanish, no option to choose Englis. Messy web page, problematic booking and lack of communication after pushed down the airport and flight experience which could be described as good as any European short haul experience, legacy or LCC.

✅ Verified Review | Santiago to Punta Arenas via Puerto Montt. We flew on Sky Airline for our hiking trip in Patagonia during October 2016. We booked the flight about 3 months ago through their website but was unable to complete the transaction. I have to call my credit card concierge service to make the booking for me which was uneventful. At the airport, we had 2 backpacks for check-in and the upon arrival of Santiago Airport at 10 AM, the check-in counter was open with multiple agents available. At the check-in counter the staff did not speak too much English but was efficient and uneventful to check in our luggage to final destination. The boarding was quick and efficient and we had a on time departure from Santiago to our first stop, Puerto Montt. Since I knew I booked with a semi-low cost carrier, I did not expect any inflight entertainment or food/drink service for our short flight, but to my delight, they do serve snacks and drinks for all passengers for free. The captain made the announcements in Spanish, English and French. All flight attendants do speak basic English (which wasn’t the case for my LATAM flight from Santiago to Easter Island). After arrival at Puerto Montt, the flight received additional passengers for the next leg to Punta Arenas. Similar to the first leg, the departure, flight was uneventful. Flight attendants had smiles all the time which made the flight more enjoyable.

Buenos Aires air traffic control went on strike so we had to rebook our connecting flight with Sky Airline to from Buenos Aires to Santiago. Doing so proved impossible. No one answered our phone calls or responded to emails. We finally arrived at Buenos Aires with a connecting flight to Santiago on Air Canada. While at the airport we stopped at the Sky desk to speak to a person about our experience. We were only second in line but the customer service person attending to the individual in front of us took so long, and then took so long responding to our questions that we almost missed our connecting flight. I have never witnessed such a non responsive airline before.