Sky Airline

Not Verified |   Had to rebook a flight from Santiago, Chile to Puerto Natales, Chile due to a missed connection. Tried booking on the website, but kept timing out when I tried to submit payment, so I had to book it over the phone with the SKY reservations number. I was trying to book two Fare Plus tickets which includes one Carry-on bag per ticket. There was an extra charge for the checked bag. When I tried booking on the website, to total cost was $1095.30, but the customer service rep making my reservation for me said the total cost was $1267.64 because I needed to pay for the carry-ons. I kept insisting to him that I did not; we only had one carry-on and with the Fare Plus ticket there was no extra charge for that. But he kept saying "not exactly" and I was stuck because we needed to make this reservation, else our whole trip would have to be cancelled. So I paid it only to find out when we got our boarding passes that we now had "two carry-ons" approved for each traveler (we only had one!) I called Customer Service from the airport and requested this extra charge be reimbursed. The women I spoke with was very helpful and understanding and put a Case Number in for us. That was on 4/6/2023. It's now 4/28/2023 and this issue is still unresolved. Every time I call, I get the runaround, put on hold for 30 minutes plus, and finally told I will hear back in a couple days. Nothing. Today the guy told me I'd hear back in a couple of hours. I do not believe him.

✅ Trip Verified | Im flying back from Cusco to Lima, carrying the same carry-on luggage I have with an extender open. At the gate at Cusco airport, they wanted me to check-in my luggage for $40. I closed the extender and it did fit their size port but wont go through all the way due to wheels. I still ended up paying because they were insistent. However, on my way to Cusco from Lima 5 days ago, Sky airline allowed my luggage to be carry-on! Well, it’s really a carry-on luggage after all! It’s just annoying that my standard carry-on has to be checked in. When I got on board, there’s a bunch of space in the overhead bins because most people have checked their luggage with all the stuff that they bought.

✅ Trip Verified | Sky Airlines will do everything they can to charge you fees. I had 6 flights with them, on 5 of them my bag was able to go but on the 6th they would not let it fly without paying the fees. My bag actually became less full throughout the trip, not larger. It was clearly small enough to fit in the overhead bin and on 5 other flights the boarding crew said it was fine, but some employees are stingy and will make you cough up money. So on the 5th flight they made me pay the fees. My wife's bag is half an inch taller (not deeper at all) and she had to pay for each flight for a bag that clearly fit overhead and was only a few centimeters larger than their allowance. No flexibility on anything, everything relies on fees. I also had other sour experiences with them. I sat in row 5 and tried to use the front restroom, the attendant told me to go to the back and by the time I reached there they opened up the front restroom. Overall would not recommend if you can avoid it.

✅ Trip Verified | The boarding protocol and check engine took so long that they couldn’t depart at 1 am, then, around 2 am, Lima airport stop Sky Airline flying, because of being so late. In consequence, all the passengers had to wait until 5 am to do can flight to Miami. Many of us lost international connections because of this, with no solution just excuses. Avoid a headache and waste of time and money.

✅ Trip Verified | Excellent experience throughout. We were meant to fly from SCL (Santiago, Chile) to ZCO (Osorno) on 8 Aug. Our first attempt was thwarted as we were unable to land at the destination airport due to heavy fog and had to head back to our origin (the crew would have fallen out of duty, which made a diversion impossible). Communication and management of the situation were flawless. We were kept up to date at all times, and we were given generous meal vouchers. To top things off, we were even provided with a compensatory voucher for our next journey with the airline. The latter came in totally unexpected, as the hiccup was of course not the airline’s fault and beyond their control. After a two-hour wait at SCL and once the fog had cleared, SKY flew us to our destination. A big thank you and well done to the staff at SKY Airline, both visible and behind the scenes, for this seamless, passenger-friendly, and pleasant experience.

✅ Trip Verified | On July 10 2022 I flew Sky Airlines from Lima to Cusco. Passengers are forced to board the plane by walking on the tarmac on cold weather, to be transported by bus to the plane. Seats are uncomfortable, no entertainment onboard, no snacks or drinks. For my trip, double face masks were enforced. I was wearing only one, but one flight attendant demanded me that I wore two masks instead of one. Flight crew came out rude and authoritative. Good manners would go a long way.

✅ Trip Verified | I have to agree with previous reviewers that this is absolutely the worst airline I have ever dealt with. No idea how they are able to stay in business. I purchased the ticket for my friend, from Buenos Aires to Cancun, roundtrip. Her flight was supposed to be yesterday afternoon. They sent her an email in the morning saying that her flight was cancelled until today. You are not able to call to talk to a human, they only use texts. During the texting they informed her that because her flight was cancelled that she would have to contact the third party that I purchased the ticket from, to arrange the second leg of her flight, from Lima to Buenos Aires. She called them (Travelgenio) and they told her they had nothing to do with it. Now she's at the airport in Cancun and they're telling her, in person, that Travelgenio changed her flight, not them. They're refusing to look at the email that Sky sent her. If she gets to Lima they're telling her she'll have to layover for 26 hours! She's going to miss out on work and a family gathering. And no fault of hers or mine whatsoever. It's a complete nightmare and communication break down. Stay away from Sky! You have been warned!

✅ Trip Verified | The worse airline I ever met. I change the date of my flight they charge me 15 dollars and they say everything is fine I do no have another payment and at the airport they can't find my flight reservation I gave them all my information my tickets and they just say they can't find me after send me from a place to another and when I call sky airlines suddenly I have 195 dollars to pay for change the date of my flight. Finally I pay and then they said you are already late for your flight. I ask them if I can go in another flight they say you have to pay 195 dollars. I explained them I just paid 8 minutes ago they say you missed that flight. They make me lose my time at the airport if they just could and tell me you need to paid instead of make wait until last minute so I can pay for nothing and miss my flight and make me pay again.

✅ Trip Verified | I booked a roundtrip flight from Lima to Cusco with Sky Airline on March 14. This flight was booked on Sky's website, NOT through a third party. The return flight was to leave Cusco at 8:10pm. On April 25, Sky Airline sent an email to say that they have moved the flight to 12:50pm. I wasn't going to arrive in Cusco on my way back from Machu Picchu Pueblo until 2:32pm via Inca Rail. Therefore, moving the flight seven hours earlier meant that I would be unable to catch this flight. Their email gave a link to apply for a full refund which would be processed within 30 days of application. I submitted that on April 26 and got a confirmation email of receipt sent to my inbox. However, one month later and multiple attempts to get in touch with the airline via follow-up emails and live chat have been unsuccessful. I ended up having to book a new last-minute flight with LATAM, so I ended up paying for my flight three times over. Disgusting and unprofessional!

✅ Trip Verified | We are foreigners and kind of used to people trying to rob us in Peru just because we are tourists but this was too much and we got really mad. Sky Airline charged us for our backpacks which are 10kg and 15kg. They charged us $36 per backpack even though we said one of them is a carry on and fit the carry on sizes. It says $12 baggage fee online but the truth is $18 when you want to add it on their website. I asked the man if we still can buy online at the counter and he said no. But we would have and should have. I don’t recommend!