Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1551 reviews
7/10
5 star Skytrax Rating
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10/10

"not hesitate to use again"

(Indonesia)

Singapore Airlines is deserving of a 5 star rating. Flew from Surabaya to Bangkok via Singapore. Food is the best I've tasted on an airline, flights left and arrived on time or early. The cabin crew were friendly, attentive and professional and quickly responded to the call button. The facilities, ambiance and efficiency at Singapore Airport should be the envy of all airports worldwide. Although the final leg of my journey from Singapore to Surabaya was with their subsidiary Silkair that uses short-haul aircraft without the entertainment facilities of Singapore's long-haul services, they couldn't be faulted either given the flight was short-haul. Overall I will not hesitate to use Singapore Airlines again and would happily pay a premium to go with them over one of their competitors.
AircraftBoeing 777 and A330 (Singapore) and Boeing 737 (SilkAir)
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSUB to BKK via SIN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"staff were efficient and friendly"

(United Kingdom)

Flew Singapore Airlines from London Heathrow to Singapore. Check was smooth at priority desk. I was offered a change to a front row seat which I accepted. Big mistake. Although giving extra leg room theses seats do not have foot rests, which render the leg rests very uncomfortable. The cabin staff were efficient and friendly. Sadly the meals served were not good. My pork main course was tough and stringy. There was no dessert only a minute piece of cheese, and some equally minute crackers. The breakfast was better, but my hot dish was served cold. The premium above economy fare, I expect a much better standard of meals.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLHR to SIN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cabin crews friendly"

(Indonesia)

Verified Review | Melbourne - Singapore, SQ218, 16 April 2016, 40K. Had a bit of trouble with check-in, I could not check in online due to age restrictions as I'm under 18. If they don't permit me to check in online they should do something to the app because I could check in on my phone's app. Onboard, supper was good, amenities were good and seats were fine. Breakfast was delicious and cabin crews friendly. The IFE in my seat didn't work very well especially for videos. Overall this was a great flight, arrived 1 hour early allowing more leisure time at Changi.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMEL to SIN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"food quality was better"

(Indonesia)

Verified Review | Bali to Bangkok via Singapore. I could have flown direct but found a very competitive fare on Singapore Airlines. Slightly delayed departing and arriving into Singapore. This was due to air traffic not the airline. The Captain was very prompt in keeping the passengers up to date. Three flights on the A330 and one on the Boeing 777-200. I did prefer the A330, the leg on the 777 was full and as always the crew worked hard. Food quality was of a better standard than my last SQ flight. It does show a huge standard between catering out of Singapore and some other destinations. Will continue to fly SQ.
AircraftA330-300 / Boeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDPS to BKK via SIN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"service and cabin crew nice"

(Switzerland)

Verified Review | Took this flight from Hong Kong to Singapore on a business trip. Nice and real business class in a bit of an older style. Service was great. While service and the cabin crew were nice, I was quite unhappy with the cockpit crew. Upon departure the pilot talked about fair weather conditions, nothing unusual. He did not mention with any word that we need to be seated for 2 hours and being shaken around in turbulence. It even got that bad that the captain got the cabin crew seated because he said it is too dangerous for them to walk around. But 5 minutes after that, the captain comes out to go to toilet? It is not a shame to tell passengers that there may be turbulence en route.
AircraftA330-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHKG to SIN
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"smooth and pleasant"

(Australia)

Verified Review | Flew Dubai to Melbourne via Singapore. I found the flight very enjoyable and on par with previous flights with Singapore Airlines. Check in on both the going and return trip was smooth and pleasant. The theme was reflected across the rest of the flight meaning at no point was I left feeling stressed or perturbed. I especially enjoyed the return flight from SIN to DXB since they had used a newly refurbished 777-300ER which had all the new bells and whistles, incl. touch screen IFE and refreshed seats. While I did not use the in-flight Wi-fi, it was good to know it was available and operating.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteDXB to MEL via SIN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"grateful for their assistance"

(Singapore)

Verified Review | Singapore to Perth and return. We were pleasantly surprised to be greeted by name when we boarded the plane. Crew took time to make my kids feel comfortable on the flight. Cabin lights were turned off about an hour after the flight and then breakfast was served at about 4am. Unfortunately, my husband was taken ill shortly before landing – thankfully there was a doctor sitting just across the aisle from him. The crew was amazing – they thought and took care of every little detail. My kids and I were given assistance through the airport, and even helped into the taxi to go to the hospital. I didn’t manage to get anyone’s names but I am very grateful for their assistance. SQ214: Again, impressed with service. Senior crew was outstanding, some junior crew seemed a bit indifferent. Seats on both flights were comfortable and acceptable for a medium haul flight (they were angled flat seats ie. old business class). For anything more than 7 hours, a full flat would be perfect. Selected breakfast from book-the-cook for SQ225 flight, which was delicious. IFE kept the kids entertained the whole time.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSIN to PER
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"no longer a top tier airline"

(Australia)

Verified Review | Sydney to Milan via Singapore with Singapore Airlines. A waste of money! Check-in took almost an hour. This was partly my fault as I was over the baggage allowance, although this had never been a problem with other airlines. The explanation was that SQ is strict with their baggage allowances - fair enough. However the amount of time it took was unacceptable. This resulted in having to rush through passport control and the TRS and left me with about 15- 20 minutes to quickly eat something before having to board the 4pm flight. The business class cabin was full of children. I had booked the flight 1 week prior and opted for the afternoon flight as the reservations agent had told me it was almost empty. I understand loads can change, but if I had known I would have opted for the evening flight even though this would have allowed only about 1 hour 30 minutes in Changi before catching the connecting flight. The food was inedible - my specially selected chef inspired meal of Tasmanian salmon was dry, with rubbery beans and overcooked pasta. The breakfast served just before landing in Milan was awful - two rubbery and cold poached eggs. There is no business class amenity kit provided - how cheap can an airline get? It just smacks of miserliness. I sent a formal complaint to Singapore Airlines and their lukewarm reponse was to say sorry. It is simply not good enough. Frankly, this airline has dramatically slipped. It can no longer be considered a top tier airline. The only saving grace is the personnel, who are exceptional. The business class lounge staff and most of the flight attendants were absolutely wonderful. However, this is not enough to redeem this airline. I take 3-4 long haul trips between Australia and Europe per year and will never fly Singapore Airlines again!
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSYD to MXP via SIN
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"seat was comfortable"

(Singapore)

Verified Review | Flew from Singapore to Manila return. We got very good fares by booking several months in advance. The ground staff at the check-in counter at Manila airport was very friendly. Service by the senior crew on both flights were outstanding, the junior staff seemed a bit indifferent. There was a slight issue with my child's meal on the return flight (her meal contained pork, which we don't consume so it was exchanged for a seafood meal) which was taken care of by the crew once notified - happy with that service recovery. Everything else was as expected from Singapore Airlines. Seat was comfortable for the short flight, the IFE was great and kept the kids entertained.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSIN to MNL
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cabin crew are always immaculate"

(United Kingdom)

Second time flying to Australia from London Heathrow with Singapore Airlines, and I must say their Economy Class product is definitely a cut above. The use of the big A380 is a tremendous boon, as it is configured for far fewer passengers than it could actually carry, therefore seat pitch and width are set at very comfortable distances. Long-haul is never pleasant, so anything that goes towards alleviating the pain is most welcome. The cabin crew are always immaculate, helpful, friendly and courteous, and the meals are not too bad either. Entertainment system has extremely wide choice. Last but not least, their fares are much lower than any of their major competitors, which is surprising given the quality.
AircraftA380, Boeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to MEL via SIN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes