Singapore Airlines

✅ Verified Review | Rome to Melbourne via Singapore with Singapore Airline. The aircraft on both sectors were old and dirty. My seat had bread crumbs and coffee stains and was generally uncomfortable. The meal card says sit back and relax in your "luxury" seat? It was certainly not in economy class. I was made to believe that Singapore Airlines offered great service however I was unimpressed. Food was average, drinks sparse and you had to ask and wait for a while for them to return with a drink. Some of the flight attendants had no warmth or smile. You would think on long sectors, there would be more attention to service however this was not the case. Overall, disappointing on SQ and would think twice before booking again.

✅ Verified Review | The flight was full after the holidays, hence took a longer time to board and delayed by some 20 minutes. I was surprised that the dinner menu was not provided - rather the cabin crew took the "chicken or fish" approach. Not sure if Singapore has ditched the menu for economy class. Food was ok, but seems like they switched to cheaper looking cutlery this year. Also I found the cabin light was inadequate. Again not sure, if it was intentionally kept dim or just the the aircraft was aging. Overall, I felt a bit short of the 5 star service that I am used to getting from SQ. I hope this is an one off experience.

Singapore Airlines was always noted most for their cabin crew attentiveness, you read it still in their proud history in the inflight magazine. I think the slogan was 'Singapore girl, what a great way to fly'. Nowadays if you are lucky enough to be in business you will still come across one of these amazing women. However, you are more likely to get the totally uncommitted new fleet of cabin crew in economy who view the public as a bit of a nuisance and eye contact has gone. Tragedy that whoever is in charge of training cabin staff for this airline is doing a terrible job and losing loyal customers. On my flight, SQ217, Singapore to Melbourne, 10.45 on July 7, I had a rude male steward ever who did not smile once. Back to Qantas for this frequent Australia to Europe passenger.

Flew from Singapore to Frankfurt. Seat was very comfortable, with good privacy. Great wine list and very good food. When you are flying First, the only advice to Singapore is to avoid pushing us to eat at their time. It seemed to us that they were more concerned about their timing. That was not suitable at all. Anyway, this had already happened to me flying Singapore on other routes. Singapore flight attendants welcome us in a very distiguinshed manner. Please pay attention in small details regarding your guests specifics and/or timing aboard.

First leg was on one of the older Singapore Airlines 777s that was probably assigned to routes like Singapore - Kuala Lumpur or one of the other regional routes, but the service was excellent and the food was good. The seat was worn out and hard, but SQ is introducing the A350 to JNB. The return leg from JNB was on the 350 so the seat was much more comfortable and the Entertainment system was easier to use, save for the IFE jamming every few hours.

Melbourne to London with Singapore Airlines. Premium Economy is totally inferior compared to Qantas. No private feel to the cabin and no private toilet - just a silly curtain for separation. You have to outright ask for the Champagne which is meant to be part of the privilege of paying double the economy fare. Never again for this former SQ traveller.

Tokyo to Singapore on board retrofitted B777-300. Cabin looks a bit tired. Seat fabrics looks old and stuffy as well. The thing surprised me even more is the fact that Singapore Airlines significantly reduced its economy class meal standard. On this red-eye flight, there used to be a warm meat wrap and breakfast with main meal, yogurt, crackers, fruit slices and roll and butter. This time, the wrap turned into a cold curry bread, tasted really cheap for sure, and breakfast only contained cheap fruit slices with main meal. FAs also forgot to hand cutleries in to passengers. They also looked a bit tired and unprepared.

Singapore to Bangkok. Over 10 years since I have been on Singapore Airlines and nothing has changed. Still a quality carrier and on this route well worth the extra money paid over flying with any of the low cost carriers. Generally I fly Oneworld but when the choice is Jetstar I chose to forgo the points and status recognition for service and comfort.

✅ Verified Review | Singapore to Auckland, paid to fly Air New Zealand. Singapore Airlines was the code share. A little disappointed with the Singapore leg which was the return flight. Business class practically empty so crew were not run off their feet. My husband sitting beside me was served quickly but for some reason I was left waiting on both meal times. He had nearly finished before I was attended to. When the meals arrived (dinner and breakfast) they were the worst I have had on a flight. The seats are quite comfortable and you have privacy the way it is set out. The movies are quite a bit out of date and the screens aren't touch screen so hopefully they will eventually have that.

✅ Verified Review | Saved by the crew. Very excited to be flying Singapore Airlines business class but sadly the reality fell a little short of the expectation. Yes, the seats are massively wide and the leather is lovely but it all feels a little, old in comparison to what's on offer with the Middle Eastern carriers. No turn down service (flight left Melbourne at 1835hrs) though a nice warm doona provided. The seat only has a thin foam pad as an underlay when turned down. Meals were served when they determined, not you. I say "meals" though for some reason there was nothing offered coming into Singapore although the menu showed a snack available. I used "book the cook" and the fish was sublime but the remainder of the meal was nothing too exciting. There is no toiletry bag though SQ pride themselves on having hand creams and lotions etc in the toilets. Which is fine but we all love a take away from a flight, surely we should be given a choice? Also, no pj's! These days it's just expected. The Silver Kris inflight was pretty poor, limited number of first run (decent) movies, I ended up watching some videos on my iPad. The screen size was quite small in comparison to other aircraft I've been on in J class. But the crew, they were fantastic. Friendly, professional, efficient, calling me by my name every time. 110% to them. Am returning to Melbourne on the A380 in about 10 days, I hope I can give a better account of my return.