Singapore Airlines

MEL-SIN Business in December. I was surprisingly disappointed on this trip aboard their 777-300ER aircraft. Granted the newer Business class was not yet installed but overall I wasn't all that impressed with the quality of the seat which looked rather tired. The lounge in Melbourne is barely comparable to a domestic Virgin Australia lounge since they have split it into Business/First and had a very poor food and beverage offering. Despite requesting not to be woken for breakfast service during the flight to maximise sleep I was. Not a picky traveler and not a regular Business traveler either but found myself a little disappointed at the offering considering the hype.

Flying Dubai to Penang via Singapore. Excellent service excellent food not too much expensive great flight entertainment selection. Flight from Singapore to Penang was operated by Silkair with an excellent service. Great airline overall. Definitely using this again.

SQ 345 ZRH to SIN 9 Dec 2013. The A380 was late due to non communicated reasons - no Economy Class in Upper Deck were available thus our long lasting reservations were cancelled and we got rather poor seats in the aft of the airplane. The meal was 'overcooked' thus not edible service was non-existent we had to get our drinks ourselves in the galley.¨It was the lousiest flight to Asia we have experienced.

Flew from Singapore to Dubai in Economy class and I hate the seat configuration. Its 3-4-3 which doesn't give you any privacy if you're travelling with a partner. There are few "couple seats" but unfortunately all were booked a month before departure. The seats were quite cramped. No power outlet to charge you mobile phones. The food that was served was the worst airline meal ever had. Totally bland and overcooked chicken. Cheap ice creams. Crew were monotonous and especially one of them who went around asking "would you like to have a coffee or tea" non-stop. it took forever for the crew to finish their meal service which resulted in longer time to serve coffee and tray collections. Never flying on a SIA flight again.

23 Dec 2013 SQ638 seated row 73. Singapore to Tokyo - red eye flight was bumpy and hard to sleep. At row 73 we could hear the noise of toilet flushing which made it harder to sleep. Cabin service included snack and drink after take off and breakfast 2 hrs before landing were excellent. 31 Dec 2013 SQ 637 seated row 79. Tokyo to Singapore - Full flight food delicious and service even other airlines talked about. Cabin crew smiled all the time.

I travelled from Singapore to Kolkata and back during the month of December and I have to say that the service is far better than any other carrier. During the night flight back to Singapore passengers were given Givenchy amenity kits. The food was also very nice and tasty and we were given a menu card before departure which I felt was a nice touch. The last thing I wish to highlight is that the inflight entertainment Krisworld was excellent and all the latest blockbusters were available onboard. I was totally spoilt for choice during the short 3 hour 50 minutes flight. Strongly recommended to everyone.

18th December from Brisbane to Singapore. I have been taking varied airlines such as Qantas Emirates for this same route over the years. I have to say that I am quite disappointed with the service and that there has indeed been a decline in SIA's standards in this area. I ordered a special vegetarian oriental meal whilst checking in online. As it was served first our drink orders were not taken. My vegetarian meal came with only a piece of bread and the main meal. It was extremely oily and I had no salad or fruit to go with it. I was also refused a dessert as I was told special meals had their own desserts. I never received anything. I was also never served a drink until I asked the stewardess clearing the trays if I could get one. Even then she said she would get back to me and never did. I also tried to do some inflight shopping but the airline had extremely limited stock of the products in the catalogue. Most of the products were not in stock at all. I think compared to the competitors for this same leg SIA is definitely below average. I would think twice before paying this much when I can get a cheaper flight with better service.

SQ976 to Bangkok from Singapore: okay service on 20 December. SQ981 came back to Singapore from Bangkok: much better service. They left the light on for my father who was reading staff were much friendlier and were happy to serve. Both flights on A330 in-flight entertainment had lots of selection.

SIN-HK-SIN on A380. SQ866 and 865 Singapore to Hong Kong departed on time and FA were friendly and attentive to our needs and always smiled. Kris-world was excellent with a wide range of movies including recently release new movies for our entertainment. It's only a 4 hrs flight but to have an IFE onboard made it such a wonderful experience to enjoy your 4hrs. Meals were good and ice cream was given for the first leg return leg had a new selection of movies which I always enjoyed having. And the best thing was they had a Christmas menu and it was excellent with turkey and log cakes. Delayed arrival entering Singapore due to heavy traffic and captain informed us of the delay. Overall a wonderful experience and SQ has kept its high standards in service and quality once again.

SIN-FCO-SIN on SQ366/365. The crews on both flights were outstanding and accommodating to our requests. Nonetheless there was a handful of crew members who whilst polite were rather cold and didn't appear to be interested in going the extra mile. I've noticed this lately on SIA but this was made up by the exceptional service rendered by the rest of the crew. We ordered special meals. Food on the outbound was excellent though our vegetarian meal on the inbound was very bland and not fulfilling at all. IFE selection was mediocre at best. Movie and TV selection was limited and disappointing. This tends to be the case on SIA it's a bit of a hit and miss. Emirates has its act together much better in this area. We got a refurbished 772 which was nice. Legroom was great. However the hard seat cushions made sitting down a bit uncomfortable after a while and ill-placed IFE remotes which were on the armrests. Your legs would keep knocking against the controls. Overall it was an above average flight and I would use SQ again. Though I wouldn't be adamant. It wasn't spectacular and I'm sure they're competitors can offer equally good flights.