Singapore Airlines

We arrived in Paris today flying SYD-SIN-CDG both legs on the A380. We were seated in upper deck economy which is much better than the lower deck (quieter less people smaller seat configuration). The staff service on both legs was excellent - lots of drink runs and when I discovered one of the earphones on my headset wasn't working I was promptly given a new one. Staff always had a smile and were polite. Seats comfortable food not too bad for economy. Only drawback was the entertainment system could have had more movies.

Perth to Houston TX on SQ 062 my wife and I. Flight to Moscow aborted at last minute routed to Warsaw where Singapore Airlines had no affiliation. Sat on plane for 2 hours after landing in Warsaw then escorted to airport. Once in the lounge and able to check flights we saw we had been booked on a flight to Paris and to Houston the next morning. Went to gate and told we had no ticket for this flight went back to where we originally left and there was a SA rep. After some time told we could not take this flight. Told to gather luggage and go to a hotel. Told we were being put on a plane to Copenhagen then to Chicago and then to Houston arriving 36 hours after planned arrival. Inquired why we could not take flight to Paris as previously scheduled connection time now too close and airline would not book. In summary I have been flying internationally my entire oil field career over 30 years I have experienced delays cancellations re-routes etc. I have never seen such a poor handling of a situation as this. I have always chosen Singapore when possible but will think twice in the future.

SQ2 from SIN to HKG on Dec 9th was delayed 5 hours due to faulty parts they had to change aircraft to fly us all home. Despite that there were enough staff to attend to us we were kept informed of the situation very clearly Free drinks and snack boxes provided. Then a dinner up to SGD 15 was provided for us. Staffs were visible ally he time to answer question and calm our fears. When finally boarding we were given a small token as an apology. Arrived in HK at past 2 am we were given free coaches as well as taxi fares to go home depending on our destination. I could not complain but praise this airlines for treating their customers right. Truly deserving its 5 star status all the way! On board the 777-300ER seat was comfortable good AVOD crew were hard working frequent drink top ups and good quality late dinner served. Overall I am impress and will not hesitate to fly with them again and again.

On 23 November I got SQ 068 to Sao Paulo and I was really surprised to see the cleanliness of the aircraft. Unfortunately due to connecting flight problems I lost my flight back to Barcelona and I could not compare - and perhaps change my mind - the poor state of maintenance of aircraft's. I don't think I will be flying again with Singapore but it is also however the best option to fly from Barcelona to Montevideo.

I've recently flown on SQ 423 BOM-SIN connecting SQ217 SIN-MEL in J Class. Can I say at the outset the crew on SQ and their service to the business class passenger is wonderful. I used points to upgrade and it was a rare experience for me to enjoy J class so was really keen to sample SQ business class. Great sized LCD TV screen brand new cabin on SQ423 wide seats and such a massive sense of space! Amazingly for a post-midnight departure ex Mumbai we were served a full 3 course meal which was lovely but it's almost impossible to sleep on a full stomach. Much more logical to serve a light snack on departure and full breakfast before Singapore surely? The menu didn't indicate this was an option to be requested so I assume no breakfast service was available. The seat in recline position was great and quite comfortable but it was after putting the bed down to try and sleep the discomfort began. A very hard lumpy bed from the various joins and cushions. And the massive belt that pins you to the bed is totally uncomfortable. I felt like I was tied to the bed couldn't turn over couldn't breathe and ended up having to sit back up again. Equals no sleep! So so disappointing. I'm happy to drape a seat belt over me while sleeping I'm not prepared to be tied down! SQ 217 on the SIN-MEL leg was an old version of the 1-2-1 config. Dirty walls worn leather seats small TV drinks placed on the shelf at the front so it was a case of having to undo the seat belt and stretch out to take it. Beautiful food excellent service lovely lovely crew. But again the hard uncomfortable bed. A less than enjoyable experience I won't be travelling SQ business again.

On 15/11/13 flight from Brisbane to Singapore leaving at 23.45 was the worst flight with this airline. Old plane no leg room poor service I was flabbergasted as I have been flying with them for years. Coming home the plane was up to their usual standard but I will be very wary of flying or recommending them in the future.

Flew from LAX to SIN with a stop over at Narita then SIN to MNL. First time on an A380. Boarding took a while since it was a full flight and there are lot of pax once on board things were very good. FA's were polite and very helpful and are always present whenever you need anything. Food was definitely some of the best airline food I have had with plenty of drink runs dessert and what not. Choice between Japanese and Western. Flight was on time though had a very hard landing in Narita. Was probably the longest flight I have had but it was very enjoyable. SIN-MNL they used an older B777 with IFE not AVOD though unlike the A380 but other than that it was fantastic. Transit at Changi was great had a 12 hour lay over.

Singapore - Zurich and return. On the A380 with all business class seating on the upper deck. Overall a very good trip. Departure from SIN is scheduled very late (01.30) so I had no problem getting off to several hours sleep at that time of the morning. Coming back is a daytime flight which I personally find more tiring. Anyway the product remains a solid one. The service was very good. Food and drinks all fine. Still think the IFE system is showing its age compared to say Emirates but quite OK and had no problem finding a few movies to watch on the daytime return flight. My complaints remain the same as ever. The business class seat is plain weird and for taller types like me the diagonal sleeping position is only just long enough. In addition SQ start to look expensive compared to the Gulf carriers for the route I was travelling (SIN-ZRH-NCE) by a couple of thousand S$ which is substantial.

LHR-SIN-PER return. First leg fantastic upstairs economy on the A380 flight half full with plenty of room stretch out flight attendants friendly attentive very enjoyable. Both legs to and from Perth comfortable enough but nothing to rave about. Return from Singapore was terrible. Boarding call for flight was a late and all classes families with children etc. we're called within in minutes apart total chaos ensued. First class business and economy all cramming in a rush to get on felt like budget airline experience. Flight was full with no room to move attendants stretched to handle the demands of anxious late night passengers lots of small children it's a thin line between a good and a bad flight in economy when full. Still the better economy airline for long haul.

Flight SQ318 (SIN-LHR) Suite 3A. I had the fortune to fly in one of the suites on my return trip. The service in this class is what you would expect private entrance at the airport with the added bonus of a separate security channel. I was taken to the SilverKris lounge and upgraded from the 1st class lounge to the private room. This was a great experience especially having a cook to order breakfast service and a nice sized dinning room. The boarding service itself with a private walkway to the suites was very speedy and as soon as I arrived at the plane door you are taken to your suite by a steward. Seated and then given a guided tour of all the facilities and features. The service itself was amazing if not a little over attentive but being served my the most senior stewards you would expect this. The food was good although some items were a little overcooked. I would recommend this but only if you have about 10k to spend without missing it. The suite itself it very comfortable and when the bed is made it was large enough for me to lay out fully even being 6ft2.