Singapore Airlines

London to Singapore Singapore to Sydney 5th January 2014. We had our dates mixed up and turned up to the airport for the wrong flight a day late. This was our fault and Singapore Airlines were very helpful and managed to put us on the next flight (the one we wrongly turned up for). We were not charged anything for this and the ground staff were very professional and helpful. The flight were good seats were as comfortable as economy gets and the entertainment was excellent. The cabin crew were polite and very professional. The food was really good. Because we were headed all the way to Sydney we had to try and get on another flight at Singapore. Once again the ground staff were helpful and professional and put us on the next flight to Sydney at no additional cost. The second flight was as good as the first with comfortable seating great entertainment and service and good food. All round very pleased with Singapore Airlines and grateful!

Flew economy from LA to SIN in May 2013. The seat is spacious and provides enough legroom. However I was utterly disappointed with the service. I fell asleep when they were handing out the meals. I woke up when all the passengers were just about to dig in and I immediately asked for my meal. But I was told that they had run out of lunch and the rude air stewardess walked away without offering anything else. Aren't they supposed to have enough meals for everyone? Even though the air stewardess offered 2 small bags of chips later this still did not make up for it. Light snacks for main meal? I don't think so.

CGK-SIN-DEL SQ 967 and SQ 406. Connection time more than sufficient. The seat was comfortable but not fully flat. The meal choices I had on the CGK-SIN Route were Rendang and Lasagne. I tried the Rendang and it was delicious soft tender and quite spicy. The TV was sufficient and I'm thankful they have charging port on the SQ 406. I slept for the rest of the flight and managed to do some last minute inflight shopping before landing.

Auckland to Singapore to Mumbai return. Excellent service by cabin crew B777-300ER from AKL to SIN. Seats were comfortable. Inflight entertainment was excellent. I had pre arranged a special meal that was delicious. At Singapore airport ground staff member was waiting to guide passengers to Mumbai as it was a fast connection. Singapore to Mumbai was B777-200 - another nice flight.

SGN-SIN-SYD on 9th January 2014. First leg on B770-200. Excellent and proactive ambitious and diligent staff whether old or young. Seats not lie flat but no need for a two hours ride. Lounge access food and drinks very good. 3-4 options for hot food given! The Bollinger champagne is now replaced. No cheese table could be offered. No wifi available. SIN-SYD on A380-800. The cabins provide some privacy. Beds are flat but not fully horizontal a small angle of 3-4% remains disturb sleeping and annoys. The TV screens are heavily light reflecting and are more mirrors than TVs – what a disaster as compared to the investment. The tray tables are in a funny skew position forcing the gourmand to lean sideways while eating. Disappointed by this seat furthermore its hard to operate. Food is excellent and options are plenty. No cheese table offered. No wifi available. FAs were kind caring and attentive. SQ is the only airline serving stout beer - quite charming. Wines are good and food is good as well.

Dec 26 Shangahi Pudong-Singapore-Auckland with brand new B777-300ER very efficient check-in and pleasant transit experience comfortable seat with spacious legroom large AVOD screen with plenty of movies/tv shows/music channels. Cabin crew very friendly and polite lots food and very tasty beverages/snacks/fruit served frequently during the mid-might flight of Singapore-Auckland. Return flight Christchurch-Singapore-Shanghai Pudong with old and dated B777-200 can't believe SG still use this type of aircraft for 10hrs flight mini VOD screen is like a joke again outstanding cabin crew and food service.

Flew economy from Frankfurt to Singapore. Food was decent leg space sufficient. A very smooth flight with good customer service. Our flight out of Frankfurt was delayed due to bad weather in New York missed our connecting flight from Singapore to Perth as a result. We were very impressed with their service in this situation. They organised a room and paid a return taxi fare to the very nice Hotel Village Changi. We spent most of our 10 hour wait there eating the free buffet meals and resting in the comfortable room. Although we were frustrated that we were so severely delayed having a hotel room and meals provided made the situation less stressful.

MEL-SIN Business in December. I was surprisingly disappointed on this trip aboard their 777-300ER aircraft. Granted the newer Business class was not yet installed but overall I wasn't all that impressed with the quality of the seat which looked rather tired. The lounge in Melbourne is barely comparable to a domestic Virgin Australia lounge since they have split it into Business/First and had a very poor food and beverage offering. Despite requesting not to be woken for breakfast service during the flight to maximise sleep I was. Not a picky traveler and not a regular Business traveler either but found myself a little disappointed at the offering considering the hype.

Flying Dubai to Penang via Singapore. Excellent service excellent food not too much expensive great flight entertainment selection. Flight from Singapore to Penang was operated by Silkair with an excellent service. Great airline overall. Definitely using this again.

SQ 345 ZRH to SIN 9 Dec 2013. The A380 was late due to non communicated reasons - no Economy Class in Upper Deck were available thus our long lasting reservations were cancelled and we got rather poor seats in the aft of the airplane. The meal was 'overcooked' thus not edible service was non-existent we had to get our drinks ourselves in the galley.¨It was the lousiest flight to Asia we have experienced.