Singapore Airlines

SQ942 from Singapore to Denpasar: service was friendly food was good - had no problems with the flight. SQ943 from Denpasar to Singapore: service was cold they had only one meal option left by the time they got to me (thankfully it tasted good). Wondering if SQ has done away with the kids' activity packs because my kids were not given any and I had to ask for the kid-sized headphones for them on both legs.

We recently travelled business class return to Auckland via Singapore. We used both the 777 and airbus 380. What an experience! A lovely huge flat bed an excellent choice of food and wines and amazing service. How they managed to provide such excellent food 32000 feet up was mind boggling! The stewards and stewardesses were so helpful and friendly nothing was too much trouble. They may charge more than some other airlines but they are well worth the money. They will always be my airline of choice!

Anticipating a good experience on this well reputed airline I was not at all disappointed. Flying A380 on LAX- NRT-SIN route the service was consistently good attentive several menu items and literary numerous (more than 400 movies alone) entertainment options; the only discomfort was the temperature somehow SQ insisted on keeping the cabin quite cold. But overall great service and experience.

I've been travelling with SA for many years each year a trip from UK to Australia via Singapore some years 2 trips. In addition I've travelled with them from UK to Indonesia via Singapore many times. I think I've been to Singapore around 90 or so times. I've seen terminal 123 all built and improve their great standards. I have huge admiration for Singapore. But in recent years I feel S Airlines has cut and cut its standards. Sadly they seem to be steadily slipping down in standards as they expand. It used to be easy to contact SA and change bookings add trips etc. But now it's a major hassle to get into contact. The food (I travel economy class) is truly awful. It used to be OK. I don't eat a great deal or care a great deal about food but the stuff served up is inedible! I saw many meals barely touched. The cabin staff are pleasant as always but it's definitely harder for them. The planes were pretty much on time (as usual). On my last trip the particular check-in staff at Sydney were great (our bags were mistagged and they sorted it out well) and I think it reflects their character: I'm sure these people are always good. The ground ticketing staff in Singapore were rather incompetent. I wanted a business class side trip to Indonesia. It took about 4 staff to look into it for half an hour and they said none were available. I went economy anyway and found every seat in business class empty. (I look respectable honestly!).

I've just come back from a UK - Perth return trip. I first used them two years ago when I went UK - Auckland return and at that time I could not fault them in anyway this time my experience was different. The food was awful I'm not a person that's fussy about food but every meal was awful. The staff as always were great but you have to ask for everything now that's not standard such as a beer! Don't get me wrong they will get you one but you have to ask before they would ask you. The pillows were dirty god knows with what but you wouldn't put your head on one. I cant put my finger on it but the planes all four were tired. Maybe just a case that they are cutting back the same as everyone else but to me there's no excuse for such poor meals. 3 of us travelled and all of us thought the same.

SQ919 MNL-SIN 18/3/2014. Trip was on a refitted B777-200ER registration 9V-SVJ. Actual time inflight was 3hrs 5mins or so. Took off earlier than schedule which was great. Service was good as usual. Crew seem tired since I didn't see any crew change taking place. Drinks service was basic and I still prefer a full drinks cart being pushed out rather than a tray of juices water beer and white wine. Food was great. Had a choice between pork with BBQ flavoured rice and chicken with pasta. I had the pork while my companion had the chicken. My pork dish was excellent with tender pork cubes and vegetables were done right. The rice was a little dry maybe due to overheating. Dessert was bad tasted nothing like mango cream cake. My companion said the chicken tasted good though portions are minuscule. Other than that I asked for 3 cocktails and all of which were honoured. Cabin crew on this leg didn't smile as much understandable due to exhaustion. IFE is a little dated since they used the old IFE but with bigger screens fortunately still AVOD. Seats pretty wide and legroom was standard 32 inches. Aisle seats are bad as they had an IFE box below. The flight was full. I tried asking for souvenirs and was given postcards and playing cards with a smile this time. In conclusion this trip is value for money and good service like always from SQ.

Flew Brisbane to Singapore on 14th March sitting in row 57. The service was first class the flight supervisor remembering details of passengers and while remaining professional communicated with a sense of humour and friendliness. The food was as good as any restaurant with good size portions. Inflight entertainment was first class plenty of choice for everyone to keep occupied.

SQ912 SIN-MNL 13/3/2014. Trip was on a refitted B777-200ER registration 9V-SVG. Actual time inflight was 3hrs 5mins. There was a delay in moving off but captain kept passengers well informed. Service was fantastic as usual better than on the return leg since crew were still fresh from rest. Drinks service was basic and I still prefer a full drinks cart being pushed out rather than a tray of juices water beer and white wine. Food was so-so. Had a choice between braised beef with fried rice and fish with potatoes. I had fish while my companion had the beef. My fish dish was disappointing with not much taste to the fish. Vegetables tasted fine. Starter was a bit on the dry side. Dessert was heavenly. My companion said the beef tasted good. Other than that I asked for 3 cocktails and all of which were honoured with a smile. They didn't seem to think of this as a chore. Cabin crew were helpful and joked with some passengers. IFE is a little dated since they used the old IFE but with bigger screens. Seats pretty wide and legroom was standard. Aisle seats are bad as they had an IFE box below. Fortunately the flight was only 70% full and I switched to the 2nd seat. In conclusion this trip is value for money and good service like always from SQ.

SQ175 HAN-SIN on March 9 2014 seat 16D Airbus A330 300. Pros: nice food and wine very good entertainment and service. Cons: although seat is indicated full flat it is not possible for aircraft designed for short distance. Relatively low choice of magazines no menu for food they only show it to you very briefly. Very small overhead locker even my specially designed cabin luggage would not fit into any locker of the ATR 72. Slightly chaotic situation if you change seats at check-in.

We have just returned from Asia and this was the first time we had flown with Singapore airlines. Having contacted their customer services before our flight I have to say the service was excellent. We travelled on a A380 airbus and we sat upstairs. Comfort leg room food and service during our flight were better than we have experienced with any other airline. We travelled to Bangkok via Singapore and our return was from Hanoi via Singapore. We sat in 78ac and 72 ac on our return. The service was excellent. Our luggage was transferred to our final destination. All staff on the flight were kind helpful and made the journey a pleasure. Well done Singapore Airlines we would definitely fly with them again.