Singapore Airlines

LHR-BNE always had a slight fear of flying before this trip! This was by far the best service I have received on an airline. Any long haul flights I make in the future will always be with Singapore.

We flew from LHR - Singapore - Brisbane - Cairns then the same return journey. In general the service was good and we all enjoyed the food very much. There was a problem on the route from Singapore to Brisbane in that our seats were in the centre block and for some reason the crew kept missing us first we got no food (they ran out just as they got to us then started serving people around us but not us) and in spite of several attempts to get their attention they ignored us. Eventually my husband had to go down and ask them for food. The stewardess was very apologetic. I also noticed that when seatbelt checks were done on that flight they didn't actually look along our row. I witnessed a couple of people pressing the Call button and getting no response at least for quite a while. On the same flight the entertainment monitors were unreliable. Mine didn't have sound for a while and my son's just stopped working. The other legs of our journey were quite good and I was impressed that our luggage reached our final destination efficiently. I did find the legroom a bit cramped but that was more to do with the pillows and blankets. The main problem on the final leg of our return journey was a child a couple of rows behind us that just cried incessantly for almost 16 hours. Being a night flight we'd hoped to sleep most of the way but the whole section of the plane around the child was kept awake. There seemed to be no bassinets on our flight so no doubt the child had to try to get comfortable sitting on parents lap? The crew were no doubt also affected by the crying but what can anyone do in such a situation?

Singapore Airlines in its heydays was the service and efficiency pacesetter amongst international airlines. Unfortunately it has lost much of its shine and has reduced itself to relying on price advantage to survive the onslaught by more progressive truly international airlines which are more in tune with today's international travellers. Case in point: during my last 2 trips from Melbourne to Singapore and back on First and Business Class 1) Cabin crews lack communication and English language skills most are not able to carry a decent mature conversation. 2) Male crews lack discipline and female crews rushing around like pre-programmed robots without genuine warmth. 3) Filthy leather seats and the lack of general cleanliness show up an ageing tired airline. 4) Second rate food even in First with badly stocked kitchens without essentials such as Soy milk for coffee and fresh chilli sauce for food. And the list goes on. Wake up Singapore the world has moved on.

I flew SIA (B777-300ER) from Houston to Singapore (return) it was great. However for the first trip I ordered the seafood meal. It was very disappointing. One of the seafood meals (breakfast) was just eggs and a little bacon (it looked like a low calorie meal). On my return trip I opted for regular meals all were satisfactory. I will never order seafood meals from SIA.

Flew on SQ856 SIN-HKG 388 and SQ871 HKG-SIN 772. The A380 was excellent as it's a brand new aircraft with new comfy seats and more legroom. Also the crew provides excellent service for my family. Food was pretty decent but the IFE could be improved. The return leg was an old 777-200ER. The service is as usual the SIA high standards and the interior and seats are well- maintained and not worn out despite being an old aircraft. In overall the entire experience with Singapore Airlines journey was splendid and worth the money will definitely fly the carrier again.

MNL-SIN return with 3 kids. Fantastic airline despite using old equipment (777-200) for the regional route. Kids meals very tasty that even my daughter who is a very picky eater had no problems finishing the generous portions. Specialised headsets for the kids as well as some activity materials too. IFE acceptable and adequate to keep the young ones entertained for the 3 hour flight. Well worth the money.

SYD-MNL-SYD. Our first sector from Sydney to Singapore was good seat comfort was good food was good for economy IFE was average since it wasn't the SIA KrisWorld flagship system. Singapore to Manila was good flight A330 full flight. Security and boarding was slow (typical for Manila bound flights however) however it was SIA's Economy product seen on the A380. Returning back to Sydney the Singapore to Manila leg was on a older B777 aircraft with an old IFE system with loop programming food was good and seat comfort was good. Our final leg to Sydney was on an A380 on the upper deck. The flight wasn't full and the cabin crew during pushback invited us to come downstairs and check out an empty row so we got a row to ourselves and it was a very comfortable trip back to Sydney. IFE was good food was good however a bit disappointed with the continental breakfast which was essentially a fruit and muffin. Service overall was excellent same high standard that Singapore Airlines provides and the flights ran on time some flights arriving earlier than scheduled. Price was great and would definitely recommend SIA to anyone travelling.

MEL-SIN - 777-300ER. The flight was ok but the service was amazing! The food was good the seat was good. It was a red-eye flight that was 7hrs and only 1:30hrs of sleep - it took 2:30hrs for dinner and 2hrs for breakfast. I would recommend that Singapore Airlines should do short meal services for red-eye flights.

London to Sydney LHR/SIN on the 777-300ER with new business class and SIN/SYD on the A380-800 with the older business product. The food and service was superb. I used book the cook for both legs lamb chops on the second leg were memorable. Champagne was Bollinger. The new business seats are excellent but suffer from the requirement to place ones feet in a small pocket to sleep diagonally. If you can get the bulkhead seats do so as this avoids the problem. I got bulkhead seats for the second leg on the A380. SIA do not offer sleeping suits in business.

I was very disappointed by the Singapore Airlines business class travel experienced recently. My partner and I flew from Australia to Europe and back with Singapore Airlines three sectors on the A380 and one on a B777. Surprisingly the B777 provided the more comfortable experience despite the lack of a fully flat bed. The seats on the A380 are extremely wide (which was the initial draw card and the reason for spending $1500 more than for Cathay Pacific) but you have to sit in them diagonally to reach the foot rest - this was comfortable for about 5 minutes. The beds in the fully flat position are quite comfortable but unlike other business class seats there is no smooth transition from sitting to lying - you are required to 'make' the bed. When in the bed position there is no comfortable backrest to allow you to sit comfortably - hence the large number of business travellers seen sitting cross-legged in bed throughout the flight! Furthermore the seats are leather but are very worn sometimes damaged and the headrests do not stay in position. There are no individual amenities kits (just an eye mask and some slippers) - a selection of items are available in the toilet cubicles. There are no pyjamas as on some other airlines. The service was highly variable. The worst sector by far was from Singapore to Heathrow. The staff were anything but attentive the bathrooms were unclean and food was dreadful. Garlic bread was cold and rock hard and the "Book the Cook" proved to be extremely disappointing. The lobster thermidore was a complete let-down and looked nothing like the pictures posted online by the airline and other travellers. The nut-encrusted veal was unfortunately the toughest and coldest piece of meal I have had on a flight and the "crust" was more like a soggy coating. That said the meals that were not pre-ordered were generally of very high quality. The entertainment system was excellent. Having previous travelled in Business Class with Qantas and Cathay Pacific I would not hesitate to return to these two in preference to Singapore Airlines in future.