Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1552 reviews
7/10
5 star Skytrax Rating
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8/10

Singapore Airlines customer review

(Australia)

MEL-SIN-HKG and return flew out on 7 Sep 12.05 a.m. on a 777/300 - older plane but service good arr SIN 6.30.am connected to HKG - this flight also good. Return HKG-SIN-MEL both legs on A380 - what a plane service seemed better than the outward leg. Could not fault cabin crew - all flights full. All in all will definitely fly with SQ again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(United Kingdom)

The overnight Airbus A380 flight from Singapore to London Heathrow on Saturday October 4th was one of the best flights we have experienced. The seats were comfortable the leg room was adequate and the meals or snacks were very good. Best of all was the frequency with which drinks were brought round so that the demand from passengers using the call button was minimal ensuring very little disturbance for the 13 hour night flight. The 11.30 pm departure and 6.30 am arrival helps get over the jet lag provided one can sleep during the flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(United States)

From Frankfurt Germany to JFK. A380 had a great flight was 30 mins late but the flight experience was great. Seats were comfortable and inflight service was good. I would recommend this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Singapore Airlines customer review

(Singapore)

I have recently flown HKG-SIN-HKG on B777-200 economy. Singapore airlines not only did not meet the expectations but were also below the average level of other airlines. The plane was old. The seats were old and the in-flight entertainment system was outdated. The selection of movies was very limited. The food served on board was basic. The meals were served long after take off forcing you to be awake for the most part of the flight and fall asleep just when it is time to land. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Singapore Airlines customer review

(Australia)

We took four long haul flights with Singapore Airlines in June and July and were frankly disappointed. On one flight they shut down the cabin for sleep at 3.30 on a bright sunny afternoon and insisted the window shade be drawn when I would have liked to see out. After that cabin staff disappeared and only offered water twice in the next six hours or so. On two very long flights only one meal and a snack was offered and once it took three quarters of an hour to get a second drink after meal service was over and the aisle was clear. On one flight the air con was set on an extremely high temperature most unpleasant. We paid extra to fly with them on the basis of their reputation for service which was poor. Meal service was slow and the choices of food ran out on two flights. In contrast a one hour flight with a regional airline managed to serve a full meal and two drinks between Manchester and Heathrow so it can be done!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Singapore Airlines customer review

(New Zealand)

I boarded the Airbus flying from London to Singapore on 18 September it was two hours late owing to technical difficulties. Sometimes these things happen. However I was sitting in seat 41c. From the start the air conditioning was frightful. A freezing cold breeze blew around all of the passengers near the back of the cabin while the passengers towards the front complained that it was too hot. Also the stench from the toilets was unbearable and seemed to be wafted out of the toilets at regular intervals during the trip. I did not experience this on any of the aircraft's I flew with both to Amsterdam six weeks previously or on the flight home from Singapore to New Zealand. Although spoken to the staff were unwilling to acknowledge that there was something wrong. On the Singapore to NZ part of the trip I also tried to charge my Air iPad but it would not charge on any of the seats near where I was sitting. The steward said there had been difficulties with Apple products. Potential customers need to know this as it could be important to work during a long haul trip. I had been relatively pleased with Singapore Airlines but my experience on the Airbus has left me wandering if I would fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Singapore Airlines customer review

(Australia)

SQ 224 and SQ 401 4-5th Sep. Best service. Flew MEL-SIN-DEL A380 super efficient service. Got upper deck which had ample space. Overall a great trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(United States)

NYC to Frankfurt to Singapore. SQ25 8/23. Singapore to Heathrow to Boston. SQ308 8/30. We were very impressed with Singapore Airlines service from beginning to end. The food/beverage service was unlike any we have ever had on an airplane. The flight crew was more attentive than I have experienced at an elegant restaurant! The access to and variety of entertainment (movies and music) exceeded our expectations. The "little extras" (such as hot towels at the beginning and end of each flight socks and toothbrushes) were a pleasant and welcome surprise. Overall Singapore Airlines made a grueling 24hr flight much more tolerable! The only criticisms I would offer are the poor leg room (particularly in the middle section) and the location of the security check-in prevented the use of restrooms restaurants and shopping after going through security. We usually check in early enough to ensure there is ample time to handle any issues that could arise and then we use the restrooms/eat/fill water bottles/shop/etc after we are all set for the flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Singapore Airlines customer review

(China)

Sep 5th and Sep 9th PVG-SIN return trip. A380-800 on all legs. I have travelled with Singapore Airlines several times. I think they are on a downward slope. Both trips were on an A380-800(9V-SKK) the inflight entertainment was a little bit old and wasn't a touch screen. The seat pitch is little bit narrow and I'm 175cm. Next SIA have kept a lot of traditions such as the hot towel service menu distributed to all classes of passengers etc. Catering quality in SIA is still high food was freshly prepared beverages were plentiful wines and cocktails are never out of stock. Most of the cabin crews provide service with a smile. Overall a nice trip and good experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Singapore)

The Amsterdam flight is on the retrofitted 777-200ER which is excellent except for the business class IFE which is still the old version. It seems that SQ has decided not to upgrade the IFE on this retrofit thus the movie selection is not as grand the user interface is old and the pix quality of the screen is lower. I have always loved the SQ biz class seat for I find it a good balance between privacy and comfort. The meals were superb as was the service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes