Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1269 reviews
7/10
5 star Skytrax Rating
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9/10

Singapore Airlines customer review

(India)

SQ 407/408 DEL-SIN-DEL on B700. On time push back both flights early arrival in both destinations. Seat was better than most Economy products however the entertainment was lagging behind peers (esp Emirates). Meals were adequate on both legs. All in all no complaints: a quality product.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Singapore Airlines customer review

(United Kingdom)

Travelled JUN-JUL MAN-MUC-SIN-BNE return in Y. All flights on time or early Seating reservations honoured AVOD fully operational on all sectors albeit the systems more responsive on the A333 than the 77W. Seats are perfectly fine for Y. Food was plentiful and tasty as were the drinks in both alcoholic and non alcoholic varieties. All crews pleasant and addressed us by name and baggage showed up. There were only two issues meal choices ran out on MUC-SIN and suitable alternative wasn't offered. Secondly had we been advised you were not allowed off the plane on the SIN-MUC-MAN leg in MUC we would have travelled via LHR turned a 12 hour leg into a 15 hour ordeal. In summary I would highly recommend but check the transit stops.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Singapore Airlines customer review

(New Zealand)

AKL-SIN 777 200 plane was old but seats were comfortable. The service was average food was terrible choices poor. The entertainment system was old screen scratched and selection average. I have flown a lot on SQ over the years but recently tried EK who are far superior. SQ have lost their edge their product is old. I would choose EK or NZ if I had a choice in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Singapore Airlines customer review

(India)

DEL-SIN-MNL-SIN-DEL. Flights from Delhi on the retrofitted 777-300s and to Manila on the new A333s. Check in was a breeze at each airport. Boarding was in row sequence starting from the back of the plane and very orderly. Was on window seats all through out and happy to be able to select seats at the time of booking. Night flight from DEL- SIN was a red eye meals served not too quickly after take off. Service excellent and warm on all legs. Crew could not do enough and responded promptly to anything requested. White wine in economy class is stellar. Food was fine and could be better. I had selected vegetarian oriental meals which were light and flavourful. One of the Asian veg meals I had weren't as good. Seats have a generous width and seat pitch. Seats seemed even better on the A330 since they are the newer economy class seat leg rests are a huge welcome to tired feet. AVOD was great on the A330s but not as much on the 777-300s. The announcements from the cockpit were well timed and regular keeping us informed of all delays and weather conditions. Top notch and will recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(United Kingdom)

LHR-SIN on 777 excellent service as usual good choice of entertainment and food was very good and despite the slight delay in boarding we were still able to leave on time and reached SIN an hour early. Return leg was on an A380 and was excellent once again. Crew was friendly and helpful and will continue to use SIA on my yearly trips to Singapore.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(South Korea)

ICN-SIN SIN-TPE. It was a superb journey with SQ. Excellent inflight entertainment authentic service by SQ staffs and well-decorated cabin. I can say it was the one of my top 3 flights I have enjoyed so far. Highly recommended!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Australia)

SYD-PEK return via SIN in Y class. 3 legs in 777 and one in A380. One of the 777 legs (SYD-SIN) in older 772 and 2 legs (SIN-PEK and return) in refurbed 773. A380 and 773 product very similar and absolutely exceptional. Very good AVOD with plenty of selection of movies and TV and service second to none. Older 772 looking tired but none the less one of the best services ex Australia. Highly recommended for the price. J lounge in SYD disappointingly small.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(United States)

SFO-ICN (refuelling stop) - SIN-DEL route. The service was excellent. The air hostesses always had a smile on their faces and were very patient and kind. The inflight entertainment was very good too. There was a large selection of movies TV shows and music to watch and listen to. The food was so-so. I did like the deserts but I didn't particularly enjoy the dinner. Our plane was a Boeing 777-300ER from SFO-SIN. It was very clean and the seats and everything were comfortable. Our plane from SIN-DEL was a Boeing 777-200ER an older plane but still the cabin was clean and tidy. Overall a great experience and one I would definitely recommend again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Singapore Airlines customer review

(Australia)

SIN-MEL on 777. Chose largely because of the schedule which is good for this route and price which wasn't the cheapest but allowed me to get full Star Alliance points. The lounge in Singapore for Gold Star Alliance is very busy and a bit tired. Was sat at the back of the plane and the main complaint was that it was unbearably hot. Was told that it would cool down after takeoff it did but took a while and in any case the cabin was still uncomfortable warm for the entire flight. This seems to be a theme with all the Singapore Airlines night flights just too hot and uncomfortable in the cabins on overnight flights. The seats are not very comfortable either very hard after a while and the IFE screens were old and looked a bit fuzzy. Toilets were ok and the food was pretty average. The standout was the crew who were very good and provided an excellent service. They are let down by the physical product though and the warm cabins. It's easy for someone to use a blanket in a cool cabin not so easy for those of us who are overheating to escape from that.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes