Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1563 reviews
7/10
5 star Skytrax Rating
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8/10

Singapore Airlines customer review

(United Kingdom)

SQ967 CGK-SIN / SQ306 SIN-LHR. Jakarta to London. First leg B777-200. Old but clean. I like the fact that SQ offers various dietary menu even for economy class passengers. Ordered a fruit platter and was superb. Second leg B777-300ER year 2006 cabin. Cabin a bit old but clean. Nice food attentive flight attendants. Although flight was full service standards did not go down. Two thumbs up as always.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Singapore Airlines customer review

(United Arab Emirates)

Can't complain about the staff and the service provided by them my problem is the delay that affected my trip. Dubai to Singapore was delayed which resulted in me missing my connection to Bangkok and rebooked on the following flight 3hrs later when returning back faced another delay from Singapore to Dubai. Have been using Singapore Airlines over 10 years and never faced this issue before.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Singapore Airlines customer review

(Australia)

Flew Brisbane to Beijing via Singapore and returned two weeks later from Shanghai back to Brisbane. The food entertainment and service was all very good and I particularly enjoyed the wide selection of the latest movies and music that they had to offer. All flights departed and landed on time. Food was nice but the breakfasts were not great. On the flights between Oz and Singapore we flew on the 777-330 with a modern clean interior and a very spacious amount of leg room possibly the most leg room I have ever had onboard a long-haul flight. The flight between Shanghai and Singapore was the worst - with very little leg room and felt quite cramped.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Australia)

28 Oct Flt OZ574. 29 Oct Flt SQ609. 29 Oct Flt SQ 237. Clean planes comfortable seats. Attentive staff. Everything an airline should be.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Singapore Airlines customer review

(Belgium)

PER-SIN-AMS in business class first leg on 777-200ER refitted and second leg on 777-300ER. The two things that really set SQ apart are the catering and staff service. This is really excellent food nice drinks and perfect service. Changi airport also remains a nice hub but starts showing its age. However coming back to SQs one cannot deny that the seats and IFE are not on par anymore with big rival Emirates with whom I flew the outbound leg. I actually quite liked the older style seat on the SQ 777-200ER in a 2-2-2 layout which is perfectly fine and even better than Emirates' product on their 777s. But I still do not like the very wide seat in 1-2-1 as can be found on SQ's 77W and A380. The seat is not good for lounging to wide and short for sitting and in order to use the ottoman one must sit diagonally and lacks good support in the back. Also having to stand up in order to convert the seat into a bed (and back) is not practical. The bed is hard and too short for me (I am 192cm). The IFE cannot compete anymore versus what the ME carriers are offering. Smaller screen less choice and most unexplainable: no IFE on offer before take-off while with other carriers one can board early and already enjoy half a movie before boarding taxi and take-off are over. Anyway flying business with SQ is of course still a treat but others do much better today. Am curious to discover SQ's new business class product which is now being rolled out for its longer range routes.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Australia)

My wife and I flew SQ256/S366 BNE-SIN-FCO in October and returned on SQ365/255 in November. The outbound flight from BNE was excellent. The staff could not be faulted. The seats and the IFE were excellent. We took advantage of book the cook from Singapore and the food was of a very high standard and well presented. The only stumble on the SIN-FCO sector is the old style IFE. My wife slept comfortably on the lie down bed The return from FCO was good - excellent service and good meals but once again - old IFE. We had chosen book the cook for the sector SIN-BNE but it was a let down - overheated and not very palatable or well presented. The staff did the best they could but it was a let down after 3 great sectors.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(United Kingdom)

SQ306 16/10/2014 SIN-LHR. I recently had a block of five flights with Singapore Airlines. The first thing you notice is that they have a modern fleet of aircraft's the cabins are fresh and clean and importantly use the latest technology for passenger use. The service is extremely good onboard the stewardesses are very friendly and efficient as they serve passengers and smile which makes a big difference. The new aircraft's have the better seats they are quite wide for economy the backs give good support but the most important thing for me was the cushioning it seemed about right and after a 14 hour flight on a 777 I found it to be one of the best seats I have sat in on a plane. All flights were very good and I would use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Singapore Airlines customer review

(Australia)

Flew Singapore from Brisbane to Paris via Singapore and then return on the same path. Check in staff and flight attendants on all trips were very professional and helpful. Air con hardly worked between Brisbane and Singapore and was most uncomfortable. Also very disappointed (and annoyed) when offered peanuts as a snack despite telling the airline that I was anaphylactic to peanuts! After telling the flight attendant he was most apologetic and gave me and my family potato chips instead. Overall the meals were ok - especially good from Paris! Flew on the A380 between Singapore and Paris and there was plenty of room so were able to spread out and have a proper sleep! Flight attendants were most attentive and seemed to rush up and offer you more food or drink as soon as you showed any sign of waking up. Overall quite a good experience and I would recommend this airline!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Switzerland)

Simply perfect! Zurich to Singapore and back from Denpasar to Zurich via Singapore with my family. I bought the tickets online through their web site taking advantage of a special offer they extremely cheap. Upon reservation I was immediately allowed to choose the seats and special meals (I am vegetarian). Every flight was perfectly on time or landed early. Seats are comfortable and inflight entertainment excellent. My special meal arrived at the same time of other meals warm and very good other meals were also good. Large variety of drinks and good wine. Several times during the flight they offered water juices and snacks. I was travelling with a 4yr old child who was continuously spoiled by the cabin crew with gifts and additional food. We asked for sandwiches and snacks several times and they offered them immediately. Getting in the aircraft on the way back I remarked that the seat belt on my seat was broken. Ground staff arrived immediately they dismantled the seat and changed the belt. The whole operation did not take more than 5 minutes! A special word to the cabin crew it was not my first flight with Singapore Airlines and I am always astonished by how lovely caring and professional they are! They are always smiling never get nervous or stressed and are extremely efficient they never forget something you ask them!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(United States)

JFK-FRA-SIN-PVG and back to JFK. A380 on JFK-SIN and 777-300ER on SIN-PVG. Everything with Singapore Airlines and Changi Airport was superb. Great entertainment system great food great service great airplanes great economy seats. The food is delicious for asian taste they are one of the best I've seen. My feeder flight was delayed on my way to PVG so I missed my PVG-SIN flight. The SIA staff in PVG changed my ticket without any question or fee. The inflight entertainment on FRA-SIN leg was not functioning properly. When disembarking in SIN the airline staff gave every passenger a gift of leather wallet as compensation and apologized personally to everyone. I am very impressed by Singapore Airlines. They deserve to be a 5 star airline. I will definitely fly SIA again. If there was one thing bad is that I didn't really like their check-in staff in JFK.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes