Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1278 reviews
7/10
5 star Skytrax Rating
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10/10

Singapore Airlines customer review

(Singapore)

Flying the SQ flagship A380 on the Frankfurt - NY route is a total joy. This is truly a premium airline with a top notch product and service. Although there is more competition these days in the premium airline category SQ truly brings back the romance of flying. Their superb service and product makes the premium price totally worth it. Of course now as I enter the US I have to prepare myself for flying the American carriers. They have a thing or two to learn about from SQ.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Singapore Airlines customer review

(Singapore)

SQ uses the refurbished 777-200ERs on the Singapore - Amsterdam route. Although this is the new business class seat the cabin is not quite the same as the new 777-300ER planes that have the same product. The main difference is in the IFE system. Masked as a new system it actually seems to be the old system built into the new seat. Thus the selection of movies and quality of display is lacking. For the rest it's up to the impeccable SQ standard. Unbelievable service terrific food and a great bed.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Singapore Airlines customer review

(Indonesia)

SUB-SIN with SIA in Economy Class. Flight was delayed by one hour due to late arrival from SIN. Once on board the crew distributed hot towels but not all passenger got it. Food was edible and the entertainment system worked well. The in-flight service was not so good some FA were just friendly whereas the others were not. A steward even raised his voice while asking my little boy to switch off his IPAD around 40 minutes before our arrival at the Changi Airport. All in all for the price I paid it was not what I expected from a 5 star airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Singapore Airlines customer review

(United States)

Airbus A380 from LAX to Singapore with a stop at Tokyo-Narita. Excellent cockpit crew and cabin staff. Very attentive to the needs of the passengers. Ground staff at LAX and at Changi were very helpful courteous and friendly. Once the plane reaches cruising altitude it is practically quiet. We will always fly on SIA whenever our schedules allow. We go to Asia every 2 to 3 years and SIA is our first choice!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Australia)

Flew MEL-SIN-IST business class. Really enjoyed the new MEL lounge which has a nice modern feel. The first leg was on the 777-300 with the regional business seat which was comfortable. The crew on this leg however were very robotic and just went through the motions. SIN-IST was on the refitted 777-200ER and the service and food was amazing. The crew could not do enough for us and insisted on making our beds. We used booked the cook on this leg and the food was of a very high quality. The seat on the refitted 777 have a few extra storage areas compared those seats on the A380 which I like. I do find the food in the Singapore lounge to be rather uninspiring considering Singapore itself is such a food orientated city. We will fly with SQ again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(United States)

New York to Singapore Via Frankfurt SQ25 August 1 A380. Airplane interior is showing its age. Inflight entertainment has a lot of movies and music to choose from and food in Economy Class is delicious. Snack between meals is good with sandwiches chips and fruits. Singapore to Bangkok SQ972 on August 3 was a Boeing 777-200. The seats in Economy Class are getting old. Singapore Airlines should fly the new Economy Seats to Bangkok or fly the Airbus 330-300. Overall the food and Entertainment in Economy Class is excellent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Singapore Airlines customer review

(Singapore)

Flew A380 Suites on SIN-HKG-SIN over the national day holidays. Excellent crew; very accommodating and attentive to needs. In-flight entertainment was giving me issues on the leg home but was promptly resolved after I brought it to the crew's attention. Great seat width and food was good despite not having booked the cook in advance. Otherwise a great flight but avoid the 4th rows where possible as it is near the pantry so it tends to be noisy.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Australia)

SYD-SIN-BKK-SIN-SYD on a combination of A380 / A330 / 777-200 (2class)/ 777-300ER. Was very happy with every aspect of every flight (except the 1.5hr delay on the last leg). The seats were comfortable on each flight and the catering was superb. I suggest you 'book the cook' and select your exact meal before flying as it was very good. IFE was great on all flights as was the service standards.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Singapore Airlines customer review

(Australia)

Sydney to Singapore last month on 12th and returned 4th August. Inflight experience was alright and staff were generally good some not so much. Food was shoddy on both flights and ended up leaving most of it. Entertainment choices are probably the best out there but the operating system is old and deteriorating. Both flights were on time. Overall it was pretty ordinary and probably better off flying cheaper and spending more in Singapore.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Singapore Airlines customer review

(Malaysia)

SQ478 to Johannesburg on 18 June 2013 and returned on SQ479 (departing Johannesburg 20 June). Flight scheduled to leave Singapore around 1am and due to some aircraft problems after boarding we had to return to the terminal and wait for a new aircraft. Flight resumed close to 7am. SIA arranged for refreshments immediately as well as pillows and blankets for our wait at the new boarding gate. My biggest compliment is the crew. The same crew served us on the flight back.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes