Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1278 reviews
7/10
5 star Skytrax Rating
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10/10

Singapore Airlines customer review

(Singapore)

MEL-SIN on SQ 208. I felt A330 seats were more comfortable than the bigger aircraft A380. Food was superb and you will never go wrong with Krisworld - the inflight entertainment. Staff were attentive and there is no doubt that this is one of the top 5 star airlines in the world.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Singapore)

SIN-SYD. It was a midnight flight staff tried their best to serve all passengers without disturbing their sleep. Staff were friendly and food was served in a prompt manner. Good range of inlight entertainment but it's the seats that allow you to have adequate rest even in economy class. Might not be the cheapest for a 5 star airlines but it's worth every single cent as they ensure that you get to your final destination safely and comfortably.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Australia)

My husband and I flew 28th July Tullamarine - Singapore SQ 238. 29th July Singapore - London SQ 318. 27th Aug London - Singapore SQ319 Singapore - Tullamarine SQ217. I have nothing but high praise for staff at all time. Attendants were attentive polite and helpful. Food was fine and plenty of it. We haven't travelled a lot but Singapore Airlines will be my choice of airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Indonesia)

AMS-SIN-CGK. Flight was on time. Arrived at Singapore Changi airport on time nice airport for transit. Aircraft from AMS-SIN was refitted B777-200ER. which is quiet old but clean nice and comfortable (use 3x3x3 configuration). Staff on both flights were attentive they also offered drinks every several times. However the LCD screen for the entertainment is quite old so the resolution of the screen wasn't really clear.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Singapore Airlines customer review

(Netherlands)

FRA-JFK-FRA on A380. Outbound good service good food - especially the deserts - and hard working and friendly crew who gave plenty of drinks. Inbound good service again but bad food and ran out of choice. Both flights left bang on time and arrived early inbound even 45 mins earlier. Efficient boarding on big A380 which has fantastic IFE but not more legroom than any other plane or airline. Would have thought SQ give their flagship a more spectacular cabin design but no difference from other planes. All in all good experience for a reasonable price but not on par with e.g. Qatar Airways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(United Kingdom)

Flew economy London to Kuala Lumpur via Singapore and back. Full flight on both long haul legs but staff were good - efficient attentive and constantly offering drinks. Queues for toilets were short quality of food good and lots of movies. Found the games not up to scratch and showing their age. Seat and legroom comfortable enough. Definitely the best carrier to the Far East. Stopover in Singapore airport good with lots to do.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Singapore Airlines customer review

(Australia)

Sydney to Singapore 27th July 2013 SQ232 and returned 13th August 2013 on SQ211. Outbound flight was good on the A380. Attendants robotic but efficient nonetheless even though they took their time responding to request buttons. Seats aren't the worst but not the best. Recline was good seat pitch not so much. I enjoyed the meals on this flight especially the Western steak cooked perfectly. Nothing too troublesome. The return leg however was very disappointing on a tattered B777 aircraft. Seats were extremely uncomfortable with small recline and an industry standard 32 inch seat pitch. Crew were far less attentive than the first leg. It took different crew trying to ask for some basic toiletries or a glass of water. Seat back TV's were tiny and intermittently froze throughout the flights. Overall whilst the first flight was above average the return was far from acceptable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Singapore Airlines customer review

(Singapore)

Took SQ's flight bound for Taipei a few weeks back. Brunch meal was served omelette with baked beans grilled chicken sausage and tomato - tasted decent but having baked beans on a 5-star airline just does not seem to fit the line. Service was great with crew readily available should you have any needs/queries. Flight journey was smooth too. Seats were rather comfortable with head rest. AVOD was up to date with interesting movies and games but the earphone is rather uncomfortable. Probably SQ should invest in noise-cancelling headphones for Y class passengers in futures. SQ is also family-friendly as there is a kids channel in AVOD and activities for kids such as coloring books.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Australia)

My wife and I flew 4 long haul flights from Melbourne to Frankfurt in June 2013. As both of us have had knee operations we asked for and they obliged us with adjacent seats so we could stretch our legs into aisles. Seats were comfortable enough for the long haul. Cabin staff were excellent in their duties. Seeing that my wife was using crutches at the time all staff offered assistance to her. This is our first experience with long haul flights and were very impressed without exception. The food was served hot and they catered to everyone's request. Drinks were served on a regular basis. I would recommend this airline to an one wishing to fly long haul. Inflight entertainment appeared to be up to date and there was a good choice of recent films to watch. Will certainly fly with them again without hesitation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Singapore Airlines customer review

(Singapore)

July 20th SIN-SFO via ICN. Return August 2 SFO-SIN via ICN. SA has always been rated very high for service but I think they are starting to cut corners. Their equipment still looks great seats are comfortable and inflight entertainment is great but the service is really slipping. I rang the call button 3 times during one flight as I desperately needed a soda but nobody ever came. The meals have definitely been shrinking in size and the kids meals are becoming more unusual. A kids meal should almost be generic like pizza or spaghetti but you rarely see those offered.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes