Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1552 reviews
7/10
5 star Skytrax Rating
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9/10

Singapore Airlines customer review

(Australia)

BNE-SIN-ICN and return on Economy. Consistently great service in all four flights the cabin crew were very attentive. Food and drinks were excellent in generous servings and the movie selection on IFE is more than acceptable. I always love their signature cocktail Singapore Sling. The seat was a lot more spacious than I expected after having flown with other airlines in the US the month before. I thoroughly enjoyed all flights although having an empty seat next to me in all 4 flights might be one of the key contributing factors. I am a frequent flyer and I have to say this trip is one of the best I have had.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Australia)

We flew to Phuket via Singapore and as with previous trips the flight went without a hitch. The service was great and the staff worked really hard to satisfy all. The food was above average and filling and the drink service well above board.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Singapore)

Flew from Singapore to Beijing as flight SQ802 on the 15th of November 2014 and returning back to Singapore as flight SQ807 on the 22nd of November 2014. It was my first time on the Singapore Airlines Airbus A380 in upper deck economy. Boarding was quick and efficient for both sectors having it about 40 minutes before departure and with boarding queues ending quickly. Legroom was excellent (I am 170cm tall). Food on the Beijing sector was delicious however it was not served hot thus making it a little disappointing. Service was great as the crew smiled gracefully during meal service. However a crew forgot to refill my orange juice (She did not have enough orange juice so she told me she was going to get some for me but did not come). The entertainment was spectacular with tons of movies and music. However the movie tends to lag when viewed. So I settled down to listening to music instead. The seats are comfortable but the pillow is too big so I feel they should make it smaller thus having it to use lesser space. The return sector was much better. The crew were more friendly and efficient compared to the Beijing sector. My dad's luggage had some issues so he told me to board the plane first. As I boarded the plane the steward welcomed me warmly and kindly guided me to my seat also helping me to find an available container to store mine and my father's large carry on. Food was much better on the return sector on the flight as it was served much warmer. I had a great experience with Singapore Airlines and I would recommend it anytime.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Australia)

Flew from Sydney to Zurich then Amsterdam back to Sydney. Staff were attentive and courteous. They worked very hard throughout the flight to keep things running smoothly. The toilets were clean the food was good and the flights were all on time. I would fly with Singapore again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Singapore Airlines customer review

(United Kingdom)

Travelled CHC to SIN on 777. Lots of legroom IFE poor as screen too dark despite maximum adjustment and passenger announcements not loud enough. Staff ever helpful and smiling. Food on menu not great but snacks were. Flight on time. Then SIN to LHR on A380. Seating hard less legroom and very cold but preferable to being too warm. Needed the blanket! Food much better and staff excellent as usual. IFE had good choices but screen repeatedly froze and others experienced the same. Managed a good amount of sleep as plane so quiet but had to request eye mask and ear plugs. Why don't they ditch the stupid socks in the amenity pack which I have hardly ever seen anyone wearing and include eye masks and earplugs along with the toothbrush? Flight on time. Will definitely use them again. My 8th flight with SIA.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Italy)

SQ12 Sep 1st 2014. I flew from Tokyo NRT to Los Angeles on their A380. Flight left on time boarding was smooth and excellent service on board. Flight attendant extremely friendly and approachable great food and drinks (being served wine on a glass and not on a plastic cup in economy was amazing) and wonderful entertainment (they even had Italian series in it). My only critique would be more leg room. Would surely recommend them to others and look forward to flying SA again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(United Kingdom)

LHR-SIN-DPS. Flew on the A380 and booked the preferred seating for extra legroom. While this was a blessing the reduction in seat width wasn't ideal. The seats were a little too firm for my liking. Other than that the experience was fantastic. Entertainment choice was plentiful the food was good and the cabin crew were excellent. All requests were met with a smile and service is miles ahead of other airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Singapore Airlines customer review

(Australia)

Rome to Perth October 17. Older 777. Good seats. IFE still bad but everything else good on to Rome to Singapore leg. The Singapore to Perth leg was not what you would expect from Singapore Airlines. The crew were really rushing everything. Not sure why as it was 5 hour flight. It looked like they had trainees on board and the older crew were exerting their authority. The cabin crew were almost running between points on the plane. The coffee service was with the meal and the jug was flayed around with speed and not much care. There was no respite this sort of rush continued all the way to landing. I am sure this is an isolated incident I will still fly with them though.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Singapore)

Flew from SIN-MNL-SIN. Although a relatively short haul flight the crew were exceptional and never stopped smiling. The great SQ smile. Anyone interested in being pampered at 37000 feet with the best in service opt for SQ.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Singapore Airlines customer review

(United Kingdom)

SQ967 CGK-SIN / SQ306 SIN-LHR. Jakarta to London. First leg B777-200. Old but clean. I like the fact that SQ offers various dietary menu even for economy class passengers. Ordered a fruit platter and was superb. Second leg B777-300ER year 2006 cabin. Cabin a bit old but clean. Nice food attentive flight attendants. Although flight was full service standards did not go down. Two thumbs up as always.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes