Singapore Airlines

The Singapore Airlines plane was clean, smart and the wide Business Class seat very comfortable. The staff were really cheerful on boarding, pleasant and welcoming. The meal service was all beautifully done, but so slow. There was at least a 20-minute pause between each course. Plus at breakfast they left me alone for ages, because they forgot my meusli. They were nice, but their service rhythm was way off. Worst of all was that seat. I was in 11K, which meant I was bulkhead, with a seat behind me. The guy in it kept moving about kicking his legs out all the time. Because of the seat design, his legs were right by my head, so I had this thump of his twitching legs and feet, which made sleep impossible.

Dubai to Melbourne via Singapore, and a fantastic flight. The flights departed on time, the cabin crew were polite, and the IFE was up to date with the latest box office movies. I have noticed an improvement in the Singapore Airlines inflight meals, which was a welcome surprise.

Sydney to Singapore on A380 original business class seat. Despite some of the reports that standards had declined, I disagree. The cabin was in very good condition and I like these seats - they are actually soft and comfortable. Service was efficient, maybe not overly friendly but still pleasant. I like the leather covering around most of these seats which adds a touch of class. Very good lunch service and a decent refreshment on the way into Singapore. This is the first time I have seen the flip down flatbed and I prefer this configuration because at least the seat has a comforter and is reasonably soft - flew Cathay recently and found the seat too hard to sleep. The angled sleeping is really a non-issue for me. Singapore to London Heathrow on the new business class. This is slightly better but I did not see a major upgrade - looks a bit more modern with a bigger screen. Same flip down configuration that worked about the same. Two decent meals plus snacks on demand meant that I arrived well fed and refreshed. Slight glitch on Krisworld was the only issue. Overall an excellent flight and certainly the best business class product I have experienced recently - no signs of cost cutting or service reductions from what I experienced.

I recently flew Singapore Airlines from Milan to Singapore. The ground staff provided excellent service, however the service on board was not to the level of a 5 star airline. The crew seemed in a hurry to get done and rest. The level of attention went below the average airline. The food served (lunch and breakfast) was acceptable but below some airlines. The seat is comfortable and equipped with all you need on-board (usb charger, latest generation entertainment system, etc). On this route they provided an excellent Wi-Fi service at an affordable price. In all, the service onboard did not justify the amount of money spent for the fare.

A great experience all the way through with Singapore Airlines. Took the 15:30 from Los Angeles to Tokyo Narita on the spacious A380. Aircraft was clean and clean throughout, from boarding to final destination. Bathrooms were kept in a clean state as were the cabin. There are a variety of meals to select from catering to all creeds that included western, eastern, vegetarian, halal, diabetic and kosher. Snacks are available throughout the duration at no cost and include sandwiches, chips, cookies and drinks. The entertainment system had a wide selection of offerings for passengers from all walks of life. The crew was caring and showed concern for the slightest of problems. I would fly this airline again.

My husband and I flew with Singapore Airlines from Sydney to London via Singapore, with our 9 month old twins and our older son. We purchased an extra ticket for one of our twins to give us extra space. They initially had us all over the flight. Eventually just before boarding they allowed my husband and I to sit together but we lost the extra seat we purchased and they had three babies in a row! This meant it was so cramped none of the babies could sleep and they all ended up screaming for the entire flight (setting each other off), we bought the extra ticket to avoid this scenario. I noted that there were spare bassinets and empty rows elsewhere on the plane so that wasn't the issue. Neither we nor the other parents or surrounding passengers were pleased. Singapore Airlines are trying to do the same thing to us on our upcoming trip on the way home. They are arguing that since one of our infants has a child seat the baby isn't an infant, and can't have a bassinet, therefore since the other twin has a bassinet we can't be seated together. They won't budge, so one parent with have to juggle one baby on their lap somewhere else on the plane, whilst the other parent has the other baby in front of a bassinet. That's apparently more logical to them then just seating us together. So it becomes impossible to sleep, eat or go to the bathroom. We will never fly with Singapore Airlines again. Worst customer service experience ever.

This was my first journey with Singapore Airlines and I loved them - brilliant service, friendly and polite staff, comfortable seats in economy (comfortable enough to sleep) and the inflight entertainment was excellent with a wide choice of films including some new brand releases. Announcements were informative (eg. for passengers changing flights in Singapore), and best of all was the food. I think it was the best food I've ever had on an airline, and included plenty of snacks and a bonus tub of ice cream. I would definitely travel with Singapore Airlines again - they were excellent.

Singapore Airlines is still amongst the tops, and will not hesitate to fly again. However, I must admit the cost cutting is very evident, for the quality and quantity of food and beverages. While food quantity is not too bad, it is way less than what it was in the past. In the amenity kit offered in economy, the least they can do is offer a good toothpaste. Lastly, the staff should offer drinks either before the meals or with meals. If one has ordered a special meal, it is served before everyone else. However the drinks are only served when they come with the trolley to serve the general meals, which can be upto 30 minutes later - by which time the meal is either cold or finished. This was not the case in the past.

Melbourne to Singapore on a Singapore Airlines refitted B777-300. Check in MEL was slow, and airport security and immigration a mess. MEL can take credit for having some of the most rude airport staff. Comfortable seating onboard, Kudos to Singapore Airlines for keeping 3x3x3 economy class seating. IFE not best and of the older generation - not responsive and bad screen quality. The crew were outstanding and hard working. Generous servings of drinks including Singapore Slings. Sadly their food has taken a very bad turn south. Tiny mains and very uninspired. Food nothing in line with the elaborate and glossy menus handed out. Flight left on time but was late into SIN due to strong head wings. Good flight but several areas have slipped. Highlight on this flight was exceptional crew.

Sydney to Singapore with Singapore Airlines. Overall a good quality airline but not at the front. Flew A380 lower deck, aisle rear seating, reasonable experience, very smooth flight. Cabin clean and tidy, staff and service good, ground service also good. Onboard entertainment below par, selection reasonable but not up with some, food ordinary to average only, leg space and seating on lower level below average - tight between seats-limited leg/knee room. Having experienced the A380 I now prefer the Boeing 777 or 340. I spoke to friends who have flown upstairs on the A380 and thought it to be better option.